Managing unacceptable employee behaviour

Human Resources

Cosensa Learning & Development Ltd
Course Objectives:
The aim of this course is to enable delegates to protect themselves and their organisation from grievance and legal disputes which could damage the reputation, operations and possibly profitability of their business.
Contents:
By the end of this course each delegate will be able to;
Describe the seven types of difficult employees
Identify different styles of leadership and understand when to apply them
Identify the root causes of performance shortfall
Explain how to measure poor performance objectively
Establish a system for dealing with poor performance, misconduct and gross misconduct
Describe when to take corrective or punitive action
Describe the proper procedures for dealing with employees who are off sick
Demonstrate how to change behaviour using a counselling style of communication
Prepare for and conduct a performance review meeting
Demonstrate the coaching cycle
Describe what actions amount to gross misconduct
Draft a proper disciplinary procedure for their business
Describe the fair grounds for dismissal
Explain the legal obligations when terminating employment
Create warning letters and letters of dismissal
Describe the motivational and legal risks associated with failure to discipline properly
This is primarily ilt training
Course Level:intermediate
Duration:1 days
Training Presented in:English
Training Provided by Cosensa Learning & Development Ltd
Managing unacceptable employee behaviour
Who should attend:
This course is ideal for Team Leaders, Managers and Supervisors who have direct responsibility for staff and wish to manage and be seen to manage an environment where standards of performance and conduct are understood and respected.
Course benefits:
This programme has been designed to provide managers and team leaders with effective tools and techniques to manage difficult employees in a professional and legitimate manner.
Additional information:
Through the inclusion of role play delegates will become involved in demonstrating challenging interview scenarios.
Certificates:
All delegates who successfully complete this course will receive a certificate of attendance.
Trainers background:
The trainer for this course is a Fellow of the Chartered Institute of Personnel Development and holds a variety of coaching and NLP (Neuro Linguistic Programming) qualifications which she uses in performance coaching, stress and change management. She is especially well-suited to training programmes which involve problem solving, both with people and situations, and issues relating to human resource management.
About The Training Provider: Cosensa Learning & Development Ltd
Cosensa Learning & Development Ltd - Cosensa Learning & Development deliver a wide variety of Management Development and health & Safety related training services to the public, private and third sectors throughout the UK and Ireland employing professional, vastly experienced trainers with formidable reputations in training and coaching. With offices in Scotland and Northern Ireland and over seventy Management Skills Specialist...
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