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Provided by: Pedagogy Inc- I.V. Therapy Education Communications In NursingNursing |
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Communications In Nursing
In a review of over 2000 medical incidents, a Joint Commission study revealed that communication problems were the root cause more than 65% of the time (Haig, Sutton, & Whittington, 2006). Of those 2000 incidents, 70% resulted in a patienta ™s death. Other studies show that communication problems are at the root of 90% of all patient adverse incidents. Communication, in all its varied forms, is an extremely important part of our everyday life at work and at home. A realization of the many forms of communication that we use daily (some without our knowledge), along with the possible pitfalls involved, will allow nurses to seize upon opportunities to improve communication on a provider-to-provider level as well as on a provider-to-patient level.
Additionally, several methods of improving communications will be discussed. These techniques have been proven in healthcare as well as other communication critical industries. While these methods definitely improve patient safety, their use will also have a positive impact on patient satisfaction. So open your ears and eyes a prepare to communicate clearly to reduce errors and improve satisfaction!
Objectives
Objectives: Upon completion of this course, the participant will be able to:
1. Explain verbal and non-verbal communications
2. Demonstrate understanding of the essential elements of communications by recognizing the key components of clear communication
3. List 4 impediments to communications
4. Name each element of the SBAR style of communication
5. Describe 4 methods of improving communications
Curriculum
1. Types of communication
a. Verbal
b. Non-verbal
i. Written
ii. Body language
2. The essential elements of communication
a. Information source
b. Transmitter
c. Channel (media a written, speech, visual, etc.)
d. Receiver
e. Destination
3. Impediments to communications
a. Differences in language
i. Dialects
ii. Accents
iii. a Two countries separated by a common languagea (use SBEC computer screen photo)
b. Different background
c. Use of slang / jargon / technical words
d. Speaking medicine to patients
e. Physical impediments (hearing disorder, speech disorder)
f. Background noise
g. Sound-a-like names
i. Medications
ii. Procedures
iii. People
h. Inconsistencies between verbal and non-verbal communication
i. Non-verbal communication that shuts off the other person (preventing feedback)
i. Look of not caring
ii. Being busy with other things instead of actively listening
iii. Authoritative or closed body language, physical obstacles
4. Ways to prevent communication errors
a. Standardized methods of communication
i. SBAR communication
1. Not only getting the words across, including all necessary parts of the message
ii. Read back of critical orders
1. Computer and aviation models of read back to confirm communications
2. Vasoactive drugs
3. Chemotherapy
b. Improving your communications
i. Facing the person you are talking to
ii. Speaking clearly
iii. Quiet area
iv. Let the other person finish talking (dona ™t presume to know what they will say)
v. Listen with purpose (dona ™t multitask while listening)
vi. Dona ™t use non-standard communications
1. Prohibited abbreviation list
2. Use of local/ pet/ specialty specific abbreviations
3. Words with common double meaning (something a bada ™ that is a gooda ™)
vii. Write clearly (or print if necessary)
viii. Question written orders that are not readable or are in doubt as to meaning
5. Conclusion
a. Good communication skills enhance
i. Patient safety
ii. Patient satisfaction
In a review of over 2000 medical incidents, a Joint Commission study revealed that communication problems were the root cause more than 65% of the time (Haig, Sutton, & Whittington, 2006). Of those 2000 incidents, 70% resulted in a patienta ™s death. Other studies show that communication problems are at the root of 90% of all patient adverse incidents. Communication, in all its varied forms, is an extremely important part of our everyday life at work and at home. A realization of the many forms of communication that we use daily (some without our knowledge), along with the possible pitfalls involved, will allow nurses to seize upon opportunities to improve communication on a provider-to-provider level as well as on a provider-to-patient level.
Additionally, several methods of improving communications will be discussed. These techniques have been proven in healthcare as well as other communication critical industries. While these methods definitely improve patient safety, their use will also have a positive impact on patient satisfaction. So open your ears and eyes a prepare to communicate clearly to reduce errors and improve satisfaction!
Objectives
Objectives: Upon completion of this course, the participant will be able to:
1. Explain verbal and non-verbal communications
2. Demonstrate understanding of the essential elements of communications by recognizing the key components of clear communication
3. List 4 impediments to communications
4. Name each element of the SBAR style of communication
5. Describe 4 methods of improving communications
Curriculum
1. Types of communication
a. Verbal
b. Non-verbal
i. Written
ii. Body language
2. The essential elements of communication
a. Information source
b. Transmitter
c. Channel (media a written, speech, visual, etc.)
d. Receiver
e. Destination
3. Impediments to communications
a. Differences in language
i. Dialects
ii. Accents
iii. a Two countries separated by a common languagea (use SBEC computer screen photo)
b. Different background
c. Use of slang / jargon / technical words
d. Speaking medicine to patients
e. Physical impediments (hearing disorder, speech disorder)
f. Background noise
g. Sound-a-like names
i. Medications
ii. Procedures
iii. People
h. Inconsistencies between verbal and non-verbal communication
i. Non-verbal communication that shuts off the other person (preventing feedback)
i. Look of not caring
ii. Being busy with other things instead of actively listening
iii. Authoritative or closed body language, physical obstacles
4. Ways to prevent communication errors
a. Standardized methods of communication
i. SBAR communication
1. Not only getting the words across, including all necessary parts of the message
ii. Read back of critical orders
1. Computer and aviation models of read back to confirm communications
2. Vasoactive drugs
3. Chemotherapy
b. Improving your communications
i. Facing the person you are talking to
ii. Speaking clearly
iii. Quiet area
iv. Let the other person finish talking (dona ™t presume to know what they will say)
v. Listen with purpose (dona ™t multitask while listening)
vi. Dona ™t use non-standard communications
1. Prohibited abbreviation list
2. Use of local/ pet/ specialty specific abbreviations
3. Words with common double meaning (something a bada ™ that is a gooda ™)
vii. Write clearly (or print if necessary)
viii. Question written orders that are not readable or are in doubt as to meaning
5. Conclusion
a. Good communication skills enhance
i. Patient safety
ii. Patient satisfaction
Related Jobs or Careers: Nursing,Medical Professionals,
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Training
Provided by Pedagogy Inc- I.V. Therapy Education
Communications In Nursing
Communications In Nursing
In a review of over 2000 medical incidents, a Joint Commission study revealed that communication problems were the root cause more than 65 of the time (Haig, Sutton, & Whittington, 2006). Of those 2000 incidents, 70 resulted in a patient s death. Other studies show that communication problems are at the root of 90 of all patient adverse incidents. Communication, in all its varied forms, is an extremely important part of our everyday life at work and at home. A realization of the many forms of communication that we use daily (some without our knowledge), along with the possible pitfalls involved, will allow nurses to seize upon opportunities to improve communication on a provider-to-provider level as well as on a provider-to-patient level.
Additionally, several methods of improving communications will be discussed. These techniques have been proven in healthcare as well as other communication critical industries. While these methods definitely improve patient safety, their use will also have a positive impact on patient satisfaction. So open your ears and eyes prepare to communicate clearly to reduce errors and improve satisfaction
Objectives
Objectives: Upon completion of this course, the participant will be able to:
1. Explain verbal and non-verbal communications
2. Demonstrate understanding of the essential elements of communications by recognizing the key components of clear communication
3. List 4 impediments to communications
4. Name each element of the SBAR style of communication
5. Describe 4 methods of improving communications
Curriculum
1. Types of communication
a. Verbal
b. Non-verbal
i. Written
ii. Body language
2. The essential elements of communication
a. Information source
b. Transmitter
c. Channel (media written, speech, visual, etc.)
d. Receiver
e. Destination
3. Impediments to communications
a. Differences in language
i. Dialects
ii. Accents
iii. Two countries separated by a common language (use SBEC computer screen photo)
b. Different background
c. Use of slang / jargon / technical words
d. Speaking medicine to patients
e. Physical impediments (hearing disorder, speech disorder)
f. Background noise
g. Sound-a-like names
i. Medications
ii. Procedures
iii. People
h. Inconsistencies between verbal and non-verbal communication
i. Non-verbal communication that shuts off the other person (preventing feedback)
i. Look of not caring
ii. Being busy with other things instead of actively listening
iii. Authoritative or closed body language, physical obstacles
4. Ways to prevent communication errors
a. Standardized methods of communication
i. SBAR communication
1. Not only getting the words across, including all necessary parts of the message
ii. Read back of critical orders
1. Computer and aviation models of read back to confirm communications
2. Vasoactive drugs
3. Chemotherapy
b. Improving your communications
i. Facing the person you are talking to
ii. Speaking clearly
iii. Quiet area
iv. Let the other person finish talking (don t presume to know what they will say)
v. Listen with purpose (don t multitask while listening)
vi. Don t use non-standard communications
1. Prohibited abbreviation list
2. Use of local/ pet/ specialty specific abbreviations
3. Words with common double meaning (something bad that is good )
vii. Write clearly (or print if necessary)
viii. Question written orders that are not readable or are in doubt as to meaning
5. Conclusion
a. Good communication skills enhance
i. Patient safety
ii. Patient satisfaction
In a review of over 2000 medical incidents, a Joint Commission study revealed that communication problems were the root cause more than 65 of the time (Haig, Sutton, & Whittington, 2006). Of those 2000 incidents, 70 resulted in a patient s death. Other studies show that communication problems are at the root of 90 of all patient adverse incidents. Communication, in all its varied forms, is an extremely important part of our everyday life at work and at home. A realization of the many forms of communication that we use daily (some without our knowledge), along with the possible pitfalls involved, will allow nurses to seize upon opportunities to improve communication on a provider-to-provider level as well as on a provider-to-patient level.
Additionally, several methods of improving communications will be discussed. These techniques have been proven in healthcare as well as other communication critical industries. While these methods definitely improve patient safety, their use will also have a positive impact on patient satisfaction. So open your ears and eyes prepare to communicate clearly to reduce errors and improve satisfaction
Objectives
Objectives: Upon completion of this course, the participant will be able to:
1. Explain verbal and non-verbal communications
2. Demonstrate understanding of the essential elements of communications by recognizing the key components of clear communication
3. List 4 impediments to communications
4. Name each element of the SBAR style of communication
5. Describe 4 methods of improving communications
Curriculum
1. Types of communication
a. Verbal
b. Non-verbal
i. Written
ii. Body language
2. The essential elements of communication
a. Information source
b. Transmitter
c. Channel (media written, speech, visual, etc.)
d. Receiver
e. Destination
3. Impediments to communications
a. Differences in language
i. Dialects
ii. Accents
iii. Two countries separated by a common language (use SBEC computer screen photo)
b. Different background
c. Use of slang / jargon / technical words
d. Speaking medicine to patients
e. Physical impediments (hearing disorder, speech disorder)
f. Background noise
g. Sound-a-like names
i. Medications
ii. Procedures
iii. People
h. Inconsistencies between verbal and non-verbal communication
i. Non-verbal communication that shuts off the other person (preventing feedback)
i. Look of not caring
ii. Being busy with other things instead of actively listening
iii. Authoritative or closed body language, physical obstacles
4. Ways to prevent communication errors
a. Standardized methods of communication
i. SBAR communication
1. Not only getting the words across, including all necessary parts of the message
ii. Read back of critical orders
1. Computer and aviation models of read back to confirm communications
2. Vasoactive drugs
3. Chemotherapy
b. Improving your communications
i. Facing the person you are talking to
ii. Speaking clearly
iii. Quiet area
iv. Let the other person finish talking (don t presume to know what they will say)
v. Listen with purpose (don t multitask while listening)
vi. Don t use non-standard communications
1. Prohibited abbreviation list
2. Use of local/ pet/ specialty specific abbreviations
3. Words with common double meaning (something bad that is good )
vii. Write clearly (or print if necessary)
viii. Question written orders that are not readable or are in doubt as to meaning
5. Conclusion
a. Good communication skills enhance
i. Patient safety
ii. Patient satisfaction
About The Training Provider: Pedagogy Inc- I.V. Therapy Education
Pedagogy Inc- I.V. Therapy Education - Pedagogy Incorporated is a provider of on-line continuing education for nurses. We specialize in Intravenous Therapy, Wound Care, Respiratory, Infection Control, Medical Communications and Medication Error Reduction Education. We have courses from the basics to advanced. Our clients are LPN/ LVNs, RNs, Long Term Care facilities, Home Health Agencies, Hospice providers and Hospitals that need...
