Provided by: Quillcomm Ltd

ITIL ® Foundation Training December 13-15, 2017- Dar es Salaam-Tanzania

IT Infrastructure Library (ITIL)

Learn about process improvements, benefits, and challenges of ITIL ®, and get your ITIL ® Foundation certification.
In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL ® best practices. Upon completing this course, you'll be well positioned to successfully complete the associated ITIL ® exam required for entry into the future ITIL ® intermediate-level training courses.
What You'll Learn
a Key concepts of ITIL ®
a Important principles for improving IT operations
a Vital processes and functions
a Practical guidance for applying ITIL ® to everyday IT situations
a How to align with business, control costs, and improve IT service quality
a Strategies to balance IT resources
Who Needs to Attend?
Anyone seeking ITIL ® Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.
Familiarity with IT terminology and IT-related work experience are recommended.
This is primarily ilt training
workshop / seminarThis is a workshop seminar
study at homeThis course may be available for home-study
group study and discussionThis class may involve group study
coursewareCourseware may be available for purchase
instructor led trainingThis class may be available at a classroom in Nairobi, Kenya, or at one of these training facilities: Nairobi, Nairobi,
Course Level:introductory
Duration:3 days
Training Presented in:English
Certificate Program Provided by Quillcomm Ltd

ITIL ® Foundation Training December 13-15, 2017- Dar es Salaam-Tanzania Seminar Schedule

December, 2017
13th Dec   Holiday Inn Hotel   [Register]
ITIL ® Foundation Training December 13-15, 2017- Dar es Salaam-Tanzania
Course Outline
1. Service Management Defined
IT services and what they really do
How IT services deliver value to customers
Value and importance of IT service management
2. ITIL Introduction
Good practices
Ease ITIL adoption
ITIL qualification scheme, bodies, and certifications
3. Service Strategy
Design, develop, and implement service management
Service management as a strategic asset
Setting objectives and expectations
Identify and select prioritization opportunities
4. Service Design
Design and develop services
Develop processes
Design principles and methods
Convert strategy into services
5. Service Transition
Develop and improve capabilities
Improved methods for transitioning new and changed services into operation
Manage the complexity related to changes
Prevent undesired results while enabling innovation
6. Service Operation
Effectively and efficiently deliver support services
Ensure value to customer and service provider
Maintain stability while allowing for change
Organize to improve IT support to customers
7. Continual Service Improvement
Create and maintain value for customers
Importance of better design, introduction, and operation of services
Improving service quality, business continuity, and IT efficiency
Link improvement efforts to strategy, design, and transition
8. Exam-Taking Tips
Important techniques to help you pass your exam
9. Practice Exams
In-class and take-home exam preparation
Simulated exam
About The Training Provider: Quillcomm Ltd
Quillcomm Ltd - At Quillcomm Ltd we provide Telecoms, ICTs & Business training services to private sector, government, oil & gas companies, financial institutions, and NGOs across Africa. Our training delivery methods: 1. Public training: We have a full public schedule of accredited best practice training courses, these are trainings open to public and takes place outside company premises. 2....
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