Provided by: Effective Outsource Networks

Working with Different Personalities 23 May 2012

An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits that are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges and ultimately affect the dynamics of the office environment.
Therefore, if we were able to develop skills and techniques to handle and manage them, it would make the workplace a happier place to work in. This one-day workshop will provide techniques and ideas on how to manage your team dynamics.
Benefits
After the workshop, participants will be able to:
-understand what is a "difficult" person and why the need to address these difficult people
-understand the 4 basic behavioural styles of people
-understand the different classification of difficult people and how to work with them
-strategies to help coping with different personalities
-know what we can do to prevent ourselves from being a difficult person to others
Outline
Introduction
- what is a "difficult" person?
- what are the causes
- some thoughts about difficult people
Styles and Understanding Behaviour
- what is behaviour
- understanding the 4 styles of behaviour
- understanding the intent under each style of behaviour
- the different approaches to dealing with difficult people
Working with the Different Types of Difficult Personalities
- the Tank
- the Know-It-All
- the Whiner
- the Negativist
- the Grenade
- the Think-They-Know-It-All
- the Super Agreeable Person
- the Indecisive Person
Strategies to Cope with Different Personalities
Ways to Ensure We Are Not the Difficult Person Ourselves
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Methodology
Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions.
Who Should Attend
Executives and administrators who need to work with different types of people.
Course Details
Course Date 23 May 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 3/ 5/ 2012
Fee Per Participant
S$288. 90 (Early Bird)
S$331. 70 (Normal)
S$256. 80 (Member)
Fee is inclusive of 7% GST, training materials and tea breaks.
SDF-Approved No
Trainer
Ms Chua Bee Choo
Testimonials
"I am now able to handle and use appropriate tactics to handle different personalities, be connected, and apply the strategies correctly to have a better working relationship with everyone at work."
- Ms Aw Yong Lai Fong, Executive (Procurement), ST Logistics Pte Ltd
"I have gained a better understanding of the eight different personalities, and the skills and concepts learnt can provide for more effective communication."
- Ms Siti Shukhaila Bte Shaik, Senior Logistics Executive, Pioneer Electronics Asia Centre P/ L
"I have learnt how to react when facing difficult people, and focus on strengths instead of harping on weaknesses."
- Ms Cheong Kwai Fun, Senior Property Executive, Roxy Homes Pte Ltd
Participants will receive a Certificate of Attendance upon course completion.
This is primarily ilt training
Duration:7 hours
Training Presented in:English
Training Provided by Effective Outsource Networks
About The Training Provider: Effective Outsource Networks
Effective Outsource Networks - Established in 1996, Effective Outsource Networks (EON) specialises in providing human capital consulting and training services to organisations in Singapore. It has helped organisations improve on day-to-day human resource operations through three main areas of support, namely, information service, consulting, and training. In January 2013, EON was incorporated as EON Consulting & Training...
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