Provided by: Effective Outsource Networks

Setting KPIs Goals for Effective Job Performance 7 June 2012

Business and Management Skills

Most organisations practice some degree of management by objectives (MBO), some are driven by corporate vision, mission and strategy; yet other organisations adopted variations of the balance scorecard model. Regardless of which business model, management and employees must be equipped with the skills to set clear and aligned key performance indicators and individual staff goals.
From the employee point of view, the connection between their goals, performance and rewards must achieve what is known as the "line of sight" principle.
This workshop will give the participants a step by step guide, together with the necessary practical process and tools needed, for successful implementation.
After the workshop, participants will be able to:
-appreciate corporate strategic areas and KPIs
-identify specific and measurable individual goals
-align individual goals with departmental goals
Corporate KPIs
- developing organisational vision and mission statements
- identifying strategic areas
- type of key performance indicators (KPIs)
- how to establish key strategic activities
Linking to Department Objectives
- defining department functional objectives
- relating corporate strategic areas to department strategies
- defining departmental key activities
- establishing department performance indicators and targets
- resolving inter-department co-ordination
Getting Staff Members to Write Their Own Goals
- type of goal- level of outcome
- how to write good goal statements using SMART goals criteria
- how to set goals with subordinates with the line of sight principle
Tackling Practical Problems
- lack of connectivity
- routine tasks as goal statements
- areas difficult to quantify
- vague goal statement
- no targets to set
- "why rock the boat?" by setting high targets
- other challenges
Work Tools (Worksheet Format) Included
- drafting corporate mission, vision, strategic areas and key performance indicators
- identifying department strategies
- identifying cascading goals
- identifying line of sight performance indicators
- identifying organisational vision
- individual task connectivity
- planning goals for self and subordinates
- individual goal setting
- developing the level of performance outcome
- identifying individual performance goals (non-cascading)
- developing individual performance goals (non-cascading)
- performance self evaluation
Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions.
Who Should Attend
Managers, executives, officers, engineers, project team leaders and supervisors who need to set goals for their team, themselves as well as guide their subordinates to set relevant goals.
Course Details
Course Date 7 Jun 2012
Time 9am to 5pm
Venue Grand Park City Hall Hotel or similar
Early Bird Closing 17/ 5/2012
Fee Per Participant
S$374. 50 (Early Bird)
S$417. 30 (Normal)
S$342. 40 (Member)
Fee is inclusive of 7% GST, training materials and tea breaks.
SDF-Approved Yes
Mr William Thien
"I have learnt various new methods of handling and managing team and work tasks. The concepts learnt will definitely help me give better instructions as a leader. "
- Ms Oh Hui Ting, Admin Administrator, APS Swim School
"Learning how to structure the mission and vision of an organisation applies very well for the management level."
- Mr Nelson Tang Hwa Luen, Executive Administrator, Enlighten Furniture Decoration Company Pte Ltd
"The trainer was knowledgeable, provided relevant examples, and was clear in presenting ideas."
- Ms Endra Sani, HR and Admin Manager, Pro-Matrix Pte Ltd
Participants will receive a Certificate of Attendance upon course completion.
This is primarily ilt training
Duration:7 hours
Training Presented in:English
Training Provided by Effective Outsource Networks
About The Training Provider: Effective Outsource Networks
Effective Outsource Networks - Established in 1996, Effective Outsource Networks (EON) specialises in providing human capital consulting and training services to organisations in Singapore. It has helped organisations improve on day-to-day human resource operations through three main areas of support, namely, information service, consulting, and training. In January 2013, EON was incorporated as EON Consulting & Training...
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