Provided by: Effective Outsource Networks

Conducting Performance Appraisal Sessions Successfully 8 June 2012

Business and Management Skills

Performance appraisal is an unavoidable supervisory activity as employees look forward to understand how their superior views their performance. Linking performance appraisal to rewards makes the session even more sensitive to handle.
Just how can the appraiser handle such a delicate situation with control and confidence? How can the appraiser deal with different employee styles? How can the appraiser give feedback based on well documented facts? What are the characteristics of a good interview that appraisers can emulate?
Through video training, class exercises and discussion, this course will equip appraisers with knowledge, techniques and skills to conduct performance management with confidence.
Benefits
After the workshop, participants will be able to:
-use documentation techniques to accurately record performance for feedback
-interpret competencies to establish sound reasons for their ratings
-give rating in a consistent manner and avoid common errors
-discuss performance issues with the correct focus
-carry out performance management as a continuous process
Outline
Key to Successful Performance Management
- the performance management and coaching cycle
- checklist on things to prepare for appraisers
Rating Performance
- techniques for consistent rating
- legitimate mitigating reasons to recognise variations in performance
- techniques to rate competencies
- errors to avoid
The Interviewing Process
- planning the communication for better reception
- documentation methods for accurate feedback
- directing the focus forward through action planning
Engaging Different Employee Styles
- silent and disengaged
- deflective and defensive
- lack of confidence
- aggressiveness
- gaining acceptance from the employee
Activity
- identifying the characteristics of a good interview
Methodology
Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions.
Who Should Attend
All team and project leaders, supervisors, executives and managers who need to appraise.
Course Details
Course Date 8 Jun 2012
Time 9am to 5pm
Venue Grand Park City Hall Hotel or similar
Early Bird Closing 24/ 5/ 2012
Fee Per Participant
S$342. 40 (Early Bird)
S$406. 60 (Normal)
S$299. 60 (Member)
Fee is inclusive of 7% GST, training materials and tea breaks.
SDF-Approved Yes
Trainer
Mr William Thien
Testimonials
"I have learnt that there is a structured methodology to carry out the performance evaluation process. With the new skills and concepts learnt, I will start making major changes to our current process."
- Ms Jayakumari Marimuthu, Head Admin & Operations, Inavab Fumigation & Pest Control Management Pte Ltd
"I have learnt the importance of maintaining performance logs, and understand that appraisals are not done to make everyone happy. The concepts learnt will definitely be very helpful for my next appraisal, especially that of agenda setting and not showing the form outright."
- Mr Lee Wee Li, Manager, CYS Global Remit Pte Ltd
"I have learnt to focus more on the performance of the employees, and am now able to conduct fair and focused appraisal reviews."
- Mr Mohammad Fadli Bin Sa'at, Civilian Officer, Singapore Police Force (special Operation Command)
Participants will receive a Certificate of Attendance upon course completion.
This is primarily ilt training
Duration:7 hours
Training Presented in:English
Training Provided by Effective Outsource Networks
About The Training Provider: Effective Outsource Networks
Effective Outsource Networks - Established in 1996, Effective Outsource Networks (EON) specialises in providing human capital consulting and training services to organisations in Singapore. It has helped organisations improve on day-to-day human resource operations through three main areas of support, namely, information service, consulting, and training. In January 2013, EON was incorporated as EON Consulting & Training...
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