Provided by: Effective Outsource Networks

Conflict Resolution and Negotiation at the Workplace 10 11 July 2012

Business and Management Skills

Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth.
The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the problems that was brought to the surface, as well as getting benefits that you might not expect at all.
Applying win-win negotiation is to find a solution that is acceptable to both parties which result in both parties feeling that they have won after the negotiation process.
The training approaches used are varied, enriching and fun. The learning journey includes group discussion and assessment, participating in interactive & experiential activities like games, practice active learning and reflection and video presentation.
After the two-day workshop, participants will be able to:
-identify your own Conflict Management tendencies
-apply the appropriate conflict resolution style depending on situation
-acquire essential skills for effective negotiations
-implement strategy for win-win negotiation results
Conflict Management
- What is conflict? Identifying conflict & performance
- Your reactions to Conflict Management & discovering your response to different types of conflict
and how you deal with it.
- Negative & positive uses of conflict: Is conflict good or bad?
- Types of conflict
- What causes conflict and their principal causes: Facts? Methods? Goals? Values? Expectations?
- Identifying and assessing your conflict management styles
- Applying appropriate conflict resolution styles and choosing a conflict management style
Negotiation Skills
- What is negotiation? Negotiating to agreement
- Key conflict skills for negotiation
- Essential interpersonal skills using our senses - listening, questioning, observation, eye contact,
hand gestures, non-verbal signals, responding
- Identify & assessing your personal negotiation skills
- The Four Rules of Negotiation process
- Preparation and information for a win-win negotiation: BATNA
- Applying appropriate negotiation strategy: case study of negotiation activity
Participants are guided through practical steps of the topic with a combination of assessments, case studies, role plays, discussions, interactive activities, and lectures.
Who Should Attend
Anyone who needs to resolve interpersonal differences at work.
Course Details
Course Date 10 & 11 Jul 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 19/ 6/2012
Fee Per Participant
S$481. 50 (Early Bird)
S$545. 70 (Normal)
S$438. 70 (Member)
Fee is inclusive of 7% GST, training materials and tea breaks.
SDF-Approved Yes
Ms Katherine Chua
Participants will receive a Certificate of Attendance upon course completion.
This is primarily ilt training
Duration:2 days
Training Presented in:English
Training Provided by Effective Outsource Networks
About The Training Provider: Effective Outsource Networks
Effective Outsource Networks - Established in 1996, Effective Outsource Networks (EON) specialises in providing human capital consulting and training services to organisations in Singapore. It has helped organisations improve on day-to-day human resource operations through three main areas of support, namely, information service, consulting, and training. In January 2013, EON was incorporated as EON Consulting & Training...
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