Provided by: Effective Outsource Networks

Effective Office Administrative Skills and Duties 19 20 July 2012

Business and Management Skills

Rapidly changing technology and working practices mean that job roles today are very different from those encountered five or ten years ago. Administrators need to learn, unlearn and relearn and be equipped with the relevant knowledge and skills in order to remain competent in the workplace.
You are important to your organisationa ™s success and you are in a position to learn management tools, concepts, techniques to be more competent so that you can be effective and enhance your value and credibility to your organization. You can then rise above being what has been perceived as just being a professionala but to the next higher level of being a progressive and competenta .
After the two-day workshop, participants will be able to:
-gain insight into the responsibilities of administrators
-value your role in your organization and experience greater job satisfaction
-analyse planning and organising skills to achieve tasks
-develop office procedures for efficiency and effectiveness
-develop office procedures, critical thinking abilities and communication skills for greater efficiency and effectiveness
Administrative Function
- the role and duties of an administrator
- make your choice: to be a professional or progressional administrator - staying proactive in a changing workplace
Management Function
- functions of the management process
- identify the level of administrator's position in the management team
- balance for people and task orientation skills
* task skills: planning, organising, leading, controlling
* people skills: understanding yourself and others
* relationship management
* assertive skills
Managing the Office Function
- developing procedures
- organising and processing mails efficiently
- dealing with visitors
- sourcing, negotiating and purchasing goods and services
- managing and controlling office stock
- handling petty cash, estimating costs and monitoring expenditures
- security and confidentiality
- workplace health and safety issues
Developing Your Critical Thinking Skills
- what is critical thinking skills?
- positive attitude for strong critical thinking: COOL technique
- characteristics of critical thinkers
- understanding the eight elements of thought
- three thinking strategy: the ORA rule
Improving Your Communication Skills
- communication process
- non-verbal communication
- listening skill
- giving and receiving criticism
Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions.
Who Should Attend
Personal assistants, executive secretaries, administrators and administrative assistants who are working with senior and middle management.
Course Details
Course Date 19 & 20 Jul 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 27/ 6/2012
Fee Per Participant
S$481. 50 (Early Bird)
S$545. 70 (Normal)
S$438. 70 (Member)
Fee is inclusive of 7% GST, training materials and tea breaks.
SDF-Approved Yes
Ms Katherine Chua
"I am now able to utilise the skills learnt to recognise my own ethical values and improvise it. Most importantly, I need to learn how to listen attentively."
- Ms Sarina Bte Shahari, Environmental Health Officer, National Environment Agency
"Through this course, I have learnt how to work with different people, engage in critical thinking, and am able to be more self-motivated, as well as flexible and more adaptive to changes."
- Ms Corliss Tan Siew Kee, Personal Assistant, ASE Singapore Pte Ltd
"I have learnt how to set SMART goals, and better plan, organise, and monitor my work."
- Ms Fitri Aisha Rashid, Personal Assistant, Global Millennium Holdings Pte Ltd
Participants will receive a Certificate of Attendance upon course completion.
This is primarily ilt training
Duration:2 days
Training Presented in:English
Training Provided by Effective Outsource Networks
About The Training Provider: Effective Outsource Networks
Effective Outsource Networks - Established in 1996, Effective Outsource Networks (EON) specialises in providing human capital consulting and training services to organisations in Singapore. It has helped organisations improve on day-to-day human resource operations through three main areas of support, namely, information service, consulting, and training. In January 2013, EON was incorporated as EON Consulting & Training...
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