Conflict Management and Effective Negotiations

Workplace Skills

Corporate Learning Institute
This workshop utilizes the Thomas Kilmann Conflict Indicator ® to help your workers understand their own approaches to conflict resolution.
The on-line, self-scored assessment identifies their over-use and under-use of the five methods of conflict resolution. Interpretation and feedback materials help them understand the most appropriate uses for each conflict-handling mode. The five response modes in conflict situations are:
Competing: High assertiveness and low cooperativeness. The goal is "to win".
Collaborating: High assertiveness and high cooperativeness. The goal is to find a a win-win solution."
Compromising: Moderate assertiveness and moderate cooperativeness. The goal is to a find a middle ground."
Avoidance: Low assertiveness and low cooperativeness. The goal is to a delay."
Accommodating: Low assertiveness and high cooperativeness. The goal is to "yield."
This is primarily ilt training
workshop / seminarThis is a workshop seminar
online assessmentonline assessment
Course Level:basic
Duration:flexible
Training Presented in:English
Training Provided by Corporate Learning Institute
  • A asked: I need more information on the program including pricing, recommendations for sustainment, and how the learning is measured. This is a program we want to implement in so I need information quickly. Thank you in advance.
Conflict Management and Effective Negotiations
Conflict Management and Effective Negotiations
This workshop utilizes the Thomas Kilmann Conflict Indicator to help your workers understand their own approaches to conflict resolution.
The on-line, self-scored assessment identifies their over-use and under-use of the five methods of conflict resolution. Interpretation and feedback materials help them understand the most appropriate uses for each conflict-handling mode. The five response modes in conflict situations are:
Competing: High assertiveness and low cooperativeness. The goal is "to win".
Collaborating: High assertiveness and high cooperativeness. The goal is to find a win-win solution."
Compromising: Moderate assertiveness and moderate cooperativeness. The goal is to find a middle ground."
Avoidance: Low assertiveness and low cooperativeness. The goal is to delay."
Accommodating: Low assertiveness and high cooperativeness. The goal is to "yield."
Participants will learn the value of conflict, and tools and techniques for effective conflict resolution. The group will also learn negotiation tactics that create win-win results.
Choose a half day, one or two day training format to assure the results you want in the timeline you have available.
Choose our location or the location of your choice. We bring portable activities to locations worldwide to build collaboration, interaction and hands-on learning.
Key Learning s:
Participants will learn the value of conflict, and tools and techniques for effective conflict resolution. The group will also learn negotiation tactics that create win-win results.
Program Outcomes:
Teaches the participant to open productive dialogue about conflict.
Explains conflict behaviors in five easy-to-understand modes.
Teaches the most appropriate uses for each conflict-handling mode.
Is the most widely used conflict management assessment available.
About The Training Provider: Corporate Learning Institute
Corporate Learning Institute - Our services are custom designed for each client. They encompass 5 areas. Consulting Services: Our approach is rooted in process consultation, organizational behavior, organizational development and expert facilitation. We provide strategic planning, vision, mission and values development, change management and executive planning retreats. Training and Development Workshops: these dynamic skill...
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