Training in Bangkok STRATEGIC CUSTOMER SERVICE MANAGEMENT

Human Resources

Publimaks International
This program is designed to enable participants to better:
Understand the concept of Strategic Customer Service Management
Approach on how to make changes in their organization to drive customer satisfaction toward customer loyalty.
Manage the implementation Effective Customer Service strategies & plans
Related Jobs or Careers: Customer Service, Sales and Marketing, QA Executives, All Managers
This is primarily ilt training
Course Level:advanced
Duration:5 days
Training Presented in:English
Training Provided by Publimaks International
Training in Bangkok STRATEGIC CUSTOMER SERVICE MANAGEMENT
PROGRAM CONTENT
Over the 5 days period CSM themes are explored through a number of core sessions that address specific related issues. These sessions include but will not always be limited to:
Concept of Strategic Customer Service Management
The evolution of Customer Service Management
Customer Loyalty the ultimate goal of CSM
Differentiate your organization from competitors by providing superior service
From Call Center to Contact Center
CSM as differentiators in hyper-competitive market
Technology as enabler
Crafting Customer Service Strategy, Plans, Programs, Policies, Systems & Procedures
Build a customer service-driven culture within their organization
The effective organization of CSM
How to transform employee as service excellent provider
Keep on track and keep moving a head (monitoring and improvement)
Be proactive rather than reactive
Provide exceptional customer service and protect long-term relationships
LEARNING METHODOLOGY
A proper mix of lectures, Q&A, sharing, discussions, exercises and activities.
RECOMMENDED PARTICIPANTS
Customer Service related Executives
Sales & Marketing related Executives
Corporate Planning Executives
QA Executives
All Managers
Those who must provide significant contributions in ensuring effective Customer Service Management at their organization
Those groomed for above positions
REGISTRATION
Publimaks International
Phone : 62 21 7456755
Fax : 62 21 7452049
Registration closing date : 4 (four) weeks prior to the commencement date of the program
About The Training Provider: Publimaks International
Publimaks International - Publimaks International is the marketing agent of Superior Management Trainings (SMT). SMT specializes in delivering superior quality management training programs in the field of: * Project Management * Procurement Management * General Management * HR Management * Marketing & Sales Management * Customer Service Management Publimaks International organizes training events in Dubai,...
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