Provided by: Effective Outsource Networks

Handling Employee Grievances and Discipline

Difficult People

Workplace grievances may occur as long as there is an employer-employee relationship. Anything that can be deemed as unfair treatment to the employees can be classified as grievances. When grievances are not identified and handled amicably, employee morale can be affected, leading to lower engagement level and productivity, and higher attrition as employees lose confidence with the leadership.
Disciplinary action is sometimes necessary so that employees who infringe on workplace rules recognise personal and team accountabilities, which would groom them into true professionals. Grievance handling and disciplinary actions are both challenging aspects of people management, but it has got to be done when the need arises. All managers, supervisors and team leaders have to face up to such difficult employee situations at one point or another in their career.
This workshop aims to enable you with the skills to handle grievance and disciplinary actions, such that difficult employee situations can be turned around to become opportunities to enhance employee performance.
This is primarily ilt training
Course Level:introductory
Duration:1 days
Training Presented in:English
Training Provided by Effective Outsource Networks
Handling Employee Grievances and Discipline
Why is this important?
Workplace grievances may occur as long as there is an employer-employee relationship. Anything that can be deemed as unfair treatment to the employees can be classified as grievances. When grievances are not identified and handled amicably, employee morale can be affected, leading to lower engagement level and productivity, and higher attrition as employees lose confidence with the leadership.
Disciplinary action is sometimes necessary so that employees who infringe on workplace rules recognise personal and team accountabilities, which would groom them into true professionals. Grievance handling and disciplinary actions are both challenging aspects of people management, but it has got to be done when the need arises. All managers, supervisors and team leaders have to face up to such difficult employee situations at one point or another in their career.
This workshop aims to enable you with the skills to handle grievance and disciplinary actions, such that difficult employee situations can be turned around to become opportunities to enhance employee performance.
How will you benefit?
After the workshop, you will be able to:
-differentiate between grievance and disciplinary situations
-determine and plan the appropriate course of action to take
-resolve the situation with confidence and with positive impact on the team
What will you learn?
Grievance Mediation
- What is grievance?
- How grievance develops
- Approaches to handling grievance
- Grievance handling principles
- Handling grievance mediation discussion
Taking Disciplinary Action
- Setting ground rules
- Purpose of the Code
- Approach to discipline
- Terminology used in discipline
- Principles to adhere to when handling disciplinary situation
- Classification of misconduct
- Progressive discipline
Handling Common Situations
- what happens when there is no rule?
- how to handle excessive medical leave?
- how do I know whether my action is appropriate?
Holding Disciplinary Sessions
- specific objectives of the discussion session
- guidelines to conduct a disciplinary session
- common types of disciplinary penalties
Redress Against Unfair Dismissal for PMEs
- highlights on Employment Act changes on 1 April 2014
Who should attend?
Managers, executives, supervisors, team leaders who are required to manage the grievance, discipline and termination process.
Methodology
Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions.
Available dates:
25 Aug 2017 (EB: 3/ 8/2017)
17 Nov 2017 (EB: 26/ 10/ 2017)
About The Training Provider: Effective Outsource Networks
Effective Outsource Networks - EON Consulting & Training Pte Ltd, formerly known as Effective Outsource Networks, was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore. It has helped organisations improve on day-to-day human resource operations through three main areas of support, namely, information service, consulting and training. Mission ...
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