Provided by: Effective Outsource Networks

Sharpen Your Assertiveness Skills

Workplace Skills

Being assertive is to project self-confidence and handle difficult situations amicably to achieve win-win outcomes.
By understanding the needs and rights of both parties, one will be able to manage difficult people and situations professionally.
On the contrary, non-assertive styles may morph into passive or aggressive styles which may aggravate the situation.
This is primarily ilt training
Course Level:basic
Duration:1 days
Training Presented in:English
Training Provided by Effective Outsource Networks
Sharpen Your Assertiveness Skills
Why is this important?
Being assertive is to project self-confidence and handle difficult situations amicably to achieve win-win outcomes.
By understanding the needs and rights of both parties, one will be able to manage difficult people and situations professionally.
On the contrary, non-assertive styles may morph into passive or aggressive styles which may aggravate the situation.
How will you benefit?
After the workshop, you will be able to:
-master the foundation of assertiveness
-learn techniques of developing assertiveness
-make use of methods to handle difficult people professionally
-manage conflicts amicably to reach win-win outcomes
What will you learn?
Be Assertive, Not Aggressive
- Myths and truths about assertiveness
- Why being passive or aggressive may not solve the problem
Develop Assertiveness
- Understand the foundation of assertiveness
- Practical techniques to develop assertiveness
Delivering Assertive Communication
- Language patterns and powerful words to portray assertiveness
- Receiving and dealing with criticism professionally
Handle Difficult People
- Understanding different personality styles and how to interact with them
- Techniques for saying no without offending others
Handle Conflict Situation
- Understand the needs and wants of others during conflict situation
- Strategies to achieve win-win outcomes to resolve conflicts
Who should attend?
Everyone who wants to develop their assertive skills to achieve business success.
Methodology
The workshop is designed to deliver maximum result through experiential learning, video, actual workplace case studies, group discussions, self-reflection and translation into actual action plan that can be applied immediately at work. Participants will be introduced to the concepts followed by discussions of workplace issues, and practical activities to reinforce learning and application of knowledge.
Available dates:
8 Feb 2017 (EB: 18/ 1/2017)
31 May 2017 (EB: 9/ 5/2017)
16 Aug 2017 (EB: 26/ 7/2017)
29 Nov 2017 (EB: 8/ 11/ 2017)
About The Training Provider: Effective Outsource Networks
Effective Outsource Networks - EON Consulting & Training Pte Ltd, formerly known as Effective Outsource Networks, was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore. It has helped organisations improve on day-to-day human resource operations through three main areas of support, namely, information service, consulting and training. Mission ...
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