Provided by: Effective Outsource Networks

Effective Office Administrative Skills and Duties

Organizational Skills

Rapidly changing technology and working practices mean that job roles today are very different from those encountered five or ten years ago. Administrators need to learn, unlearn and relearn and be equipped with the relevant knowledge and skills in order to remain competent in the workplace.
You are important to your organisationa ™s success and you are in a position to learn management tools, concepts, techniques to be more competent so that you can be effective and enhance your value and credibility to your organisation. You can then rise above being what has been perceived as just being a professionala but to the next higher level of being a progressive and competenta .
This is primarily ilt training
Course Level:introductory
Duration:2 days
Training Presented in:English
Training Provided by Effective Outsource Networks
Effective Office Administrative Skills and Duties
Why is this important?
Rapidly changing technology and working practices mean that job roles today are very different from those encountered five or ten years ago. Administrators need to learn, unlearn and relearn and be equipped with the relevant knowledge and skills in order to remain competent in the workplace.
You are important to your organisation s success and you are in a position to learn management tools, concepts, techniques to be more competent so that you can be effective and enhance your value and credibility to your organisation. You can then rise above being what has been perceived as just being professional but to the next higher level of being progressive and competent .
How will you benefit?
After the workshop, you will be able to:
-gain insight into the responsibilities of administrators
-value your role in your organisation and experience greater job satisfaction
-analyse planning and organising skills to achieve tasks
-develop office procedures for efficiency and effectiveness
-develop office procedures, critical thinking abilities and communication skills for greater efficiency and effectiveness
What will you learn?
Administrative Function
- the role and duties of an administrator
- make your choice: to be a professional or progressional administrator
- staying proactive in a changing workplace
Management Function
- functions of the management process
- identify the level of administrator's position in the management team
- balance for people and task orientation skills
* task skills: planning, organising, leading, controlling
* people skills: understanding yourself and others
* relationship management
* assertive skills
Managing the Office Function
- developing procedures
- organising and processing mails efficiently
- dealing with visitors
- sourcing, negotiating and purchasing goods and services
- managing and controlling office stock
- handling petty cash, estimating costs and monitoring expenditures
- security and confidentiality
- workplace health and safety issues
Developing Your Critical Thinking Skills
- what is critical thinking skills?
- positive attitude for strong critical thinking: COOL technique
- characteristics of critical thinkers
- understanding the eight elements of thought
- three thinking strategy: the ORA rule
Improving Your Communication Skills
- communication process
- non-verbal communication
- listening skill
- giving and receiving criticism
Who should attend?
Personal assistants, executive secretaries, administrators and administrative assistants who are working with senior and middle management.
Methodology
Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions.
Available dates:
16 & 17 Feb 2017 (EB: 26/ 1/2017)
18 & 19 May 2017 (EB: 27/ 4/2017)
1 & 2 Aug 2017 (EB: 11/ 7/2017)
14 & 15 Nov 2017 (EB: 24/ 10/ 2017)
About The Training Provider: Effective Outsource Networks
Effective Outsource Networks - EON Consulting & Training Pte Ltd, formerly known as Effective Outsource Networks, was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore. It has helped organisations improve on day-to-day human resource operations through three main areas of support, namely, information service, consulting and training. Mission ...
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