Provided by: Effective Outsource Networks

Result-Oriented Writing

Business Writing

What do you want your reader to understand, appreciate, feel, or even respond to your letter or email? Communication is not just conveying a message, communication is coding the message with the interpretation in mind.
This course is designed to help learners understand and respond to different reader expectations in different situations. This includes knowing the readers' concern and addressing these concerns; showing empathy; using the right tone, especially in difficult situations; building good will; managing expectations and how to defuse negative situations to get buy-in from readers.
The trainer will make use of various interactive approaches such as group discussions and exercises. Trainer will also provide feedback on participants' work for editing and learning purposes.
This is primarily ilt training
Course Level:basic through advanced
Duration:1 days
Training Presented in:English
Training Provided by Effective Outsource Networks
Result-Oriented Writing
Why is this important?
What do you want your reader to understand, appreciate, feel, or even respond to your letter or email? Communication is not just conveying a message, communication is coding the message with the interpretation in mind.
This course is designed to help learners understand and respond to different reader expectations in different situations. This includes knowing the readers' concern and addressing these concerns; showing empathy; using the right tone, especially in difficult situations; building good will; managing expectations and how to defuse negative situations to get buy-in from readers.
The trainer will make use of various interactive approaches such as group discussions and exercises. Trainer will also provide feedback on participants' work for editing and learning purposes.
How will you benefit?
After the workshop, you will be able to:
-understand and manage the expectations of readers to write effectively
-use the right tone to respond positively
-address specific concerns of readers with reader-centric messages
-apply skills taught to write clear and concise messages to meet the expectations of readers in different situations
What will you learn?
Using a Reader-centric Approach
- clarify purpose for writing
- know your readers and their concerns
Writing in Positive Situation: Good News, Information and Requests
- manage reader expectations
- build goodwill
- make the most of good news to drive specific outcomes
Writing in Negative Situations: Bad News and Complaints
- understand situation clearly
- show readers that you understand their needs
- empathise with the reader
- apologise if necessary
- turn negatives into positives
- minimise conflicts
- position conclusions and recommendations strategically
Editing and Proofreading Message
- use the right words and tone
- organise and transition ideas effectively
Avoid Common Grammar Traps
Who should attend?
Managers, executives, administrators, customer service, customer relations personnel who in the course of work need to write letters and email in response to colleagues and customers.
Methodology
Participants are guided through practical steps of the topic with a combination of lectures and group discussions.
Available dates:
28 Feb 2017 (EB: 7/ 2/2017)
6 Jun 2017 (EB: 16/ 5/2017)
26 Sep 2017 (EB: 5/ 9/2017)
8 Dec 2017 (EB: 16/ 11/ 2017)
About The Training Provider: Effective Outsource Networks
Effective Outsource Networks - EON Consulting & Training Pte Ltd, formerly known as Effective Outsource Networks, was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore. It has helped organisations improve on day-to-day human resource operations through three main areas of support, namely, information service, consulting and training. Mission ...
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