Provided by: Effective Outsource Networks

Effective Workplace Communication

Team Communications

a Work is easy, it is the people that is the problem!a . If this is how you feel in the workplace, an area to explore and improve is communication.
We know communication is important yet many a times work becomes challenging due to miscommunication, misunderstanding and vague communication with one another.
This is an excellent workshop for you if you are looking for simple and practical ways to improve your communication at the workplace.
This is primarily ilt training
Course Level:introductory
Duration:1 days
Training Presented in:English
Training Provided by Effective Outsource Networks
Effective Workplace Communication
Why is this important?
Work is easy, it is the people that is the problem. If this is how you feel in the workplace, an area to explore and improve is communication.
We know communication is important yet many a times work becomes challenging due to miscommunication, misunderstanding and vague communication with one another.
This is an excellent workshop for you if you are looking for simple and practical ways to improve your communication at the workplace.
How will you benefit?
After the workshop, you will be able to:
-understand and appreciate the purpose and value of communication
-identify 4 communication styles; strengths and weaknesses
-communicate effectively with people of different communication styles
-create the 'zone' for effective communication
-use the appropriate communication tool in the workplace
-manage a 'gossip moment' without getting into trouble
-deal with difficult conversations confidently
What will you learn?
Communication at work
- What is effective communication?
- Characteristics of good communication at the workplace
People and personalities
- People are uniquely different
- Understand your communication style and others'
- Understand and recognise the strength and weaknesses of the different styles
- Adapt communication style to strengthen work relationship
The science of communication
- Recognise how words influence thoughts
- Use the right word for the right occasion
- Impact of non-verbal language on communication
A structured conversation
- Having a structured conversation framework
- Practice, practice, practice
Discovering unconscious communication
- Understand our communication filters
- Develop probing question to make conscious the unconscious
Manage a challenging/ difficult conversation confidently
- Identify the emotional state
- Confirm the demonstrated negative behaviour
- Move towards an objective solution
Who should attend?
Anyone who wants to communicate clearly at the workplace.
Methodology
A behavioural self-assessment tool for each participant, short lectures, group discussions, role play, video and case studies.
Available dates:
17 Mar 2017 (EB: 23/ 2/2017)
29 Jun 2017 (EB: 8/ 6/2017)
14 Sep 2017 (EB: 24/ 8/2017)
6 Dec 2017 (EB: 15/ 11/ 2017)
About The Training Provider: Effective Outsource Networks
Effective Outsource Networks - EON Consulting & Training Pte Ltd, formerly known as Effective Outsource Networks, was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore. It has helped organisations improve on day-to-day human resource operations through three main areas of support, namely, information service, consulting and training. Mission ...
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