Quality Management for Healthcare Reform, inc Quality Assurance and Quality Control, ISO 9000, Quality Management in Healthcare,

Health, Fitness and Wellness

Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Quality Management for Healthcare Reform, inc Quality Assurance and Quality Control, ISO 9000, Quality Management in Healthcare, Utilising ISO 9000 in Healthcare for Quality Systems, Performance Improvement, Clinical Integration and Accreditation, Intensive Full-Time (3 Months) Postgraduate Diploma, Progressing to MSc
Module# - Pre-existing Module # - Module Title - Credit Value
208. M1-4 - Quality Assurance and Quality Control Incorporating ISO 9000 - Quad Credit
208. M5-8 - Quality Management in Healthcare - Quad Credit 208. M9-12 -Utilising ISO 9000 in Healthcare for Quality
Systems, Performance Improvement, Clinical
Integration and Accreditation - Quad Credit
Related Awards, Degrees or Certifications: Postgraduate -Diploma
Related Jobs or Careers: . Quality Managers in the Health and Medical Sectors . Medical Staff Services Professionals . Medical Staff Officers . Hea
This is primarily ilt training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
on-line tutorialThis is an online tutorial
instructor led trainingThis class may be available at a classroom in Wolverhampton, West Midlands,
Course Level:executive
Duration:3 months
Training Presented in:English
Certificate Program Provided by Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Quality Management for Healthcare Reform, inc Quality Assurance and Quality Control, ISO 9000, Quality Management in Healthcare,
Quality Assurance and Quality Control Incorporating ISO 9000
Modules 1-4 (Quad Credit)
Quality: A Definition *
Clients Quality Consciousness *
The Law and Development of Quality Assurance *
Using Quality As A Tool To: *
. Create a Positive Organisational Image
. Lower Operational Costs
. Reduce or Avert Product or Service Liability Litigation
Modern Control Systems *
Management Information System *
Computerised Information Systems *
Information Speed *
Information Retrieval *
Management Accounting System *
The Import- Conversion Export Process *
The Import Process *
The Conversion Process *
The Export Process *
Operational Control System *
Service Operation *
Process Scheduling *
Loading *
Sequencing *
Detailed Scheduling *
Inventory Control *
Cost Control *
Quality Control *
Controlling Utilisation of Organisational Resources *
Co-Ordaining As a Control Mechanism *
Mutual Adjustment *
Direct Supervision *
Standardisation of Work Process *
Standardisation of Input-Skills, Knowledge and Attitudes *
Standardisation of Output *
Organisational Structure as a Control Function *
Communication Dissemination *
Decision Making Involvement *
The In Inventory *
The Out Inventory *
The JIT Inventory System *
The Kanban System *
Establishing Quality Objectives *
Stating Precise Objective *
Setting Quality Objectives In Relation To Other Organisational Objectives *
Relating Objectives to Specific Actions *
Pinpointing Expected Results *
Specifying When Goals Are Expected to be Achieved *
Distinguishing between Strategic, tactical and operational Quality Objectives *
Establishing a Quality-Throughput Accounting Balance *
Continuous Improvement Programme *
Just-In-Time (JIT) Compared With Material Requirements Planning (MRP) *
JIT Vs MRP: Component and Material Sourcing Strategy *
The Quality Benefits of JIT vs. MRP *
The Quality Issues Involved In JIT and MRP *
Kaizen or Continuous Improvement *
Modern Quality Systems *
The British Standard Institution (BSI) as an International Quality Assessment Body *
The Fundamental Principles of Total Quality Management (TQM) *
Implementing and Monitoring TQM *
What is the International Organisation for Standardization (ISO) *
What 'International Standardization' Means *
How ISO Standards Benefit Society *
The Hallmarks of the ISO Brand *
ISO and World Trade *
ISO and Developing Countries *
How to Recognize an ISO Standard *
The Big, Wide World of ISO Standards *
What Makes ISO 9000 and ISO 14000 So Special *
What Makes Conformity Assessment So Important *
ISO9000 as A Quality Framework *
The ISO9000 Family *
ISO 1400: An Introduction *
Planning, Establishing and Monitoring Quality Systems *
The Perceptual Value of Quality Assurance *
Establishing Quality Assurance from Quality Objectives *
Quality Benchmarking *
Guidelines for Achieving Quality: *
a. Philip B. Crosby,
b. W. Edwards Deming,
c. Joseph M. Juran,
d. Shigeo Shingo,
e. Armand V. Eeigenbaum
Quality and Internal and External Environmental Analysis *
Quality and Strategic Operational Review *
Incremental Quality Improvement *
Identifying Areas for Quality Improvement *
Communication for Quality Improvement *
Researches and Development for Quality Improvement *
ISO 9000: An Overview
Essential of ISO 9000 *
. Understanding ISO 900 Family of Standards
. ISO 9000 and the Need for:
. Confidence
. Capability
. ISO Quality Principles
. Customer Focus
. Leadership
. People Involvement
. Process Approach
. Systems Approach to Management
. Continuous Improvement
. Factual Approach to Decision-Making
. Mutually Beneficial Supplier Relationships
. Using the Principles
. The ISO 9001 Requirements
. Basis of the Requirements
. Purpose of the Requirements
. The Basic Management Requirements
. The Basic Assurance Requirements
. ISO 9001 and the EU Directives
Managing Quality Achievement *
. Freedom for Defects or Deficiencies
. Quality and Conformity to Requirements or Specification
. Fitness for Use
. Fitness for Purpose
. Sustained Satisfaction
. Satisfactory and Unsatisfactory Quality
. Attainment Levels of Quality
. Product and Services: Classified
. Quality and Price
. Quality and Cost
. Quality and Design
. Quality, Reliability and Safety
. Quality Characteristics
. Dimensions of Quality
Framework of the Standards *
. Generic International Quality Management and Quality Standard Assurance
. The ISO 9000 Series
. Definition of Terms:
. Customer
. Product
. System
. Procedure
. Going for ISO 9000?
. Business Process Management (BMP)
Quality Achievement, Sustenane and Improvement: Adopting the best approach
A Flawed Approach *
. Approach to Quality Assurance
. Requirement for Doing Business
. Seeking Certification
. The Acceptance Criteria
. Approach to System Development
. Designed for Auditors
. Theory of Variation
. The Organisation as a System
. Separate from Business
. Professional Services
. The Exclusive and Inclusive System
. Approach to Documentation
. The Document What You Do Approach
. Documentation
. Management-led or Customer-led Approach
. Approach to Measurement
. Measure of Effectiveness
. Measuring Conformity with Procedures
. Approach to External Auditors
. Tick in the Box Approach
. Competence of Auditor
. Auditing
. Validity of Audit Conclusions
. Approach to Responsibility for Quality
. A Department with Responsibility for Quality
. Organisational Freedom
. Independent Inspection
. The Management Representative
. Quality Management Specialists
A Systems Approach *
. System vis- -vis Quality
. System Approach vs. Process Approach
. Management Systems
. Definition
. Multiple Systems
. Single System
. Systems Integration
. Documentation
. Risk Management Systems
. Management
. Systems
. System Characteristics
. System Boundaries
. Vulnerability
. Connections and Interconnections
. Interdependencies
. Utility
. Interactions
. Value Chains
. Supply Chains
. Delays
. Reserves
. Overproduction
. Systems Model
A Process Approach *
. Processes vis- -vis Quality
. Function Approach vs. Process Approach
. The Nature of Processes
. Process: Definition
. Processes vs. Procedures
. Types of Processes
. The Business Processes
. Process Models
. Business process Re-engineering
. Process in the Excellence Model
. Principles of Process Management
. Process Characteristics
. Process Effectiveness
A Behavioural Approach *
. Behaviour vis- -vis Quality
. Behavioural Approach vs. Other Approaches
. Customer-Supplier Relationships
. Employer-employee Relationships
. Engaging
. Leading
. ENRON S Values
. Managing
. Learning
. Measuring
. Motivating
. Communicating
Requirements for Quality Management System Development
Developing a Quality Management System *
. Management System Development
. Determination of Processes
. Process Sequence and Interaction
. Criteria and Methods for Effective Operation and Control
. Information Availability
. Resources Availability
. Process Monitoring, Measuring and Analysing
. Processes Management
. Implementing a Quality Management System
. Maintaining a Quality Management System
. Continuous Improvement in the Quality Management System and its Processes
. Outsourcing
Documenting a Quality Management System *
. Things to be Documented
. The Quality Manual
. Scope of the Quality Management System
. Referencing Procedures in the Quality Manual
. Interaction Between Processes
. Documented Procedures and Records
. Documents Towards Effective Planning, Operation and Control of Processes
Document Control *
. Control of Documents (Other Than Records)
. Controlling Documents Required for the Management System
. Document Control Procedures
. Approval of Document
. Document Revision
. Identifying Changes
. Identifying the Current Revision of Documents
. Re-approving Documents after Change
. Ensuring the Availability of Controlled Documents
. Ensuring Documents are legible and Readily Identifiable
. Control of External Documents
. Preventing Unintended Use of Obsolete Documents
. Control of Records
. Controlling Records
. Establishing a Records Procedure
. Disposition of Records
. Accessibility of Records
Requirements on Quality Management Responsibility
Management Commitment *
. Commitment to the QMS
Customer *
. Customer Requirements
. Communicating the Importance of Requirements
. Meeting Requirements
Quality Policy *
. Developing Quality Policy
. Ensuring Policy is Appropriate
. Expressing a Commitment
. Providing a framework for Quality Objectives
. Ensuring Policy is Communicated and Understood
. Ensuring that the Policy is Reviewed
Quality Objectives and Planning *
. Quality Objectives
. Establishing Objectives
. Measuring Quality Objectives
. Quality Management System Planning
. Planning to Meet Quality Objectives
. Planning for Change
Responsibility, Authority and Communication *
. Responsibility and Authority
. Definition
. Principles
. Communication
. Management Representative
. Internal Communication
Management Review *
. Conducting Management Reviews
. Objectives of the Review
. Planning the Review
. Scope of Review
. Records of Management Reviews
. Review Inputs
. Review Outputs
Quality Management in Health Care
Modules 5-8
The Underlying Principles in Quality Management in Healthcare
Introduction *
Changing Healthcare Environment *
Development of Quality Improvement in Healthcare *
Integrated Healthcare Delivery Systems *
Balance between Quality and Access *
Industrial vs. Healthcare Quality *
Problems, Challenges and Quality Issues in Healthcare *
Grop Practies in Healthcare Quality Improvement
Introduction *
The Concept of Teamwork *
The Functions of Teams in Organisations *
Group Processes Techniques *
Team Building Approaches *
Teamwork towards Higher Quality *
Process Orientation in Healthcare
Introduction *
Process Analysis Tools *
Failure Mode and Effects Analysis *
Root Cause Analysis *
Continuous Quality Improvement *
Relationship of Quality Assurance Approaches *
Data Requirements in Quality *
Statitial Process Control
Introduction *
Data Analysis Models *
Process Problems and Statistical Process Control (SPC) *
Statistical Basis of Statistical Process Control (SPC) *
Statistical Process Control Approaches
Introduction *
Overview of Data Types *
Charts for Categorical Attributes *
Analysis of Variables Data *
Run Testing In Control Charts *
The Power of Control Charts *
Advance Statistical Process Control
Introduction *
Utilising the Control Chart Selection Diagram *
Advanced Statistical Applications in Continous Quality Improvement
Introduction *
Discrete Distributions *
Statistical Inference *
ANOVA *
Regression Analysis *
Analysis of Means *
Design of Experiments *
Sources of Data for Quality Improvement *
Clinical Processes
Introduction *
Development of Clinical Practice Guidelines in Healthcare *
Use of Clinical Practice Guidelines in Healthcare *
Developing Clinical Practice Guidelines *
Strategic Quality Improvement Implementation
Introduction *
Deming s 14 Principles Applied to Healthcare *
Approaches to Implementation *
Phases of Organisational Change *
Institutionalisation of Change *
Balanced Scorecard Approach to Quality Improvement *
Quality Improvement Implementation in Complex Organisations *
Care Management
Introduction *
Care Management: A Contemporary Approach *
Care Management: A Theoretical Framework *
Key Elements of Care Management Programme *
Evolution of Care Management Programme *
Financial Analysis of Care Management Programme *
Provider Involvement in Care Management *
Partnerships within the Industry *
Future of Care Management *
Legal and Regulatory Issues in Quality Improvement
Introduction *
Federal Legislation and Regulation *
The NCQA *
Utilisation Review Accreditation Commission *
Joint Commission on Accreditation of Healthcare Organisations *
Foundations for Accountability *
Malcolm Baldrige National Quality Award *
International Organisation for Standardisation 9000 *
Quality Improvement and Risk Reduction *
Regulatory Agencies and the Growth of Quality Improvement in Healthcare *
Continoous Quality Imrpovement in Healthcare
Introduction *
Improved Information Management *
Healthcare System Integration *
Consumerism *
Education *
Federal and State Government Programmes Emphasis on Quality *
Quality Philosophy *
Quality Improvement *
Utilising ISO 9000 in Healthcare for Quality Systems, Performance
Improvement, Clinical Integration and Accreditation
Modules 9-12
Understanding the Quality Management Systems in Healthcare
The Process Approach *
Building the System *
Managing the Key Processes *
Improving the Key Processes *
The Quality Management System *
The Value of Quality Management System *
Other Features of Quality Management System *
The Quality Manager
Key Roles of the Quality Manager *
Attributes of the Quality Manager *
Attitudes and Abilities for Quality Management *
Key Skills for Quality Management *
Customer -- Driven Management
Specifications for Management Model *
Customer Driven Management: A Continuous Improvement Process *
. Start-Up Steps
. Cyclical Steps
ISO Family Standards
Background *
Principles for Healthcare *
Individual Standards *
Customer Focus *
Establishing a Quality Management System: Aspects
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Employing a Registrar *
Management/ Leadership Commitment *
Creating a Quality Policy, Manual and Objectives *
Identifying and Mapping Key Processes *
Developing a Controlled Document System *
Writing Procedures *
Auditing *
Staff and Physician Involvement and Education *
ISO and the Healthcare Organisational Culture
Assessment of the Culture of the Organisation *
Culture and Strategy *
Integrating Quality Tools and Techniques into and ISO Quality Management Systems
ISO and Other Systems *
Incorporating Tools for Quality Improvement *
. Process Mapping
. Flow Chart
. Fishbone (Cause-and-Effect) Diagram
. Brainstorming and Affinity Diagram
. Pareto Chart
. Histogram
. Bar Chart
. Scattered Diagram
. Statistical Control Chart
The Malcolm Baldridge National Quality Award *
Methods for Quality Improvement *
. Plan, Do, Study, Act (PDSA) Methodology
. Lean
. Six Sigma
Continous Quality Improvement in Healthcare
Advantages of Continuous Quality Improvement in Healthcare *
. Intrinsic Motivation
. Capturing the Intellectual Capital of Workforce
. Reducing Managerial Overhead
. Increasing Capacity
. Lateral Linkages
Quality Improvement Strategies *
. Academic Detailing
. Opinion Leaders
. Audit and Feedback
. Reminder Systems
. Patient Education
. Case Management
. Reengineering
. Incentives
Challenges to Successful Quality Management *
. Technology
. Structure
. Psychological Climate
. Leadership
. Culture
. Legal Issues
Identifying Customer Expectations and Professional Standards *
Quality Measurement
Types of Quality Measures *
. Structural Measure
. Process Measures
. Outcome Measures
Constructing a Measurement *
. Baseline Measurement
. Trending Measurement
. Benchmarking
Desirable Characteristics of Quality Measurement *
. Relevance
. Evidence-based
. Reliability or Reproducibility
. Validity
. Feasibility
Quality Measures Interpretation *
. Criterion-Based Measures
. Opportunity Model
Programme Evaluation *
. Formative Evaluations
. Summative Evaluations
Clinical Integration and Quality Management System
Aligning Key Documents/ Processes *
Other Components of Clinical Integration *
Specific Features of the ISO 9001 Standard Related to Clinical Integration *
ISO 9000 as the Foundation for a Performance Improvement System
Using ISO 90001 Standard and Performance Management *
Using an ISO Quality Management System to Support Data Collection for the Physician
Quality Reporting System (PQRS) *
The ISO Quality Management System and the Balanced Scorecard/ Strategy Map *
Patient Safety and Reporting *
Risk Assessment *
Significant Use *
ISO 9000 in A Multi-Specifi Clinic
ISO 9001 Background and Requirements *
ISO Implementation and Costs *
Cost Savings Attributed to ISO Implementation *
Community Benefits of ISO Implementation *
ISO 9001 at the State Department
ISO 9001 in Heaalthcare Organizations: Related Wxperienes
Accreditation Standards *
Rehabilitation Facilities *
Hospitals *
Current Environment *
Advantages of Using ISO 9001: 2008 *
Use ISO 9001 Concepts in the Community Setting
Community Anticoagulation Therapy (CAT) Clinic and the Cedar Rapids Healthcare
Alliance *
A Lean Project for the Community *
Health Information Exchanges *
Patient Safety Organizations (PSOs) *
ISO 9001 for Accountable Care Organisations and Population Health Management *
Quality System at the Community Level *
About The Training Provider: Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute - HRODC Postgraduate Training Institute is a Graduate Institution Registered with the UK Register of Learning Providers (UKRLP), of the Department for Business, Innovation and Skills (BIS), formerly Department for Innovation, Universities and Skills (DIUS). Its Registration Number is: 10019585 and can be Verified at: It provides Intensive Full-Time Postgraduate Diploma Courses. 3 Months Intensive...
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