Supporting and Troubleshooting Windows 10

PC Support

Hands On Technology Transfer, Inc.
This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it. The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.
The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.
This is primarily ilt training
book
workshop / seminarThis is a workshop seminar
computer labComputer Lab Work
group study and discussionThis class may involve group study
coursewareCourseware may be available for purchase
instructor led trainingThis class may be available at a classroom in Chelmsford, MA, or at one of these training facilities: Chelmsford, MA, Irving, TX, San Jose, CA, Schaumburg, IL, Altamonte Springs, FL, Houston, TX, Santa Ana, CA,
Course Level:basic
Duration:5 days
Training Presented in:English
Training Provided by Hands On Technology Transfer, Inc.
Supporting and Troubleshooting Windows 10
Implementing a Troubleshooting Methodology
  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps
  • Using Troubleshooting Tools
Troubleshooting Startup Issues
  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives
  • Creating a New BitLocker Password
Troubleshooting Hardware and Device Drivers
  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry
  • Configuring Group Policy Settings to Control Device Installation
  • Diagnosing Memory and Troubleshooting Failed Disk Redundancy
  • Accessing a Volume from a Failed Computer
Troubleshooting Remote Computers
  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell
Resolving Issues with Network Connectivity Issues
  • Determining Network Settings
  • Troubleshooting Network Connectivity
  • Troubleshooting Name Resolution
  • Troubleshooting a Wireless Network
Troubleshooting Group Policy
  • Overview of Group Policy Application
  • Troubleshooting Group Policy Application
  • Resolving Client-Configuration Failures and GPO Application Issues
Troubleshooting User Settings
  • Troubleshooting Sign In Issues
  • Troubleshooting the Application of User Settings
  • Resolving Folder Redirection Issue
Troubleshooting Remote Connectivity
  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting DirectAccess
  • Prepare the DirectAccess Implementation
  • Configuring and Verifying Client-Side Settings for DirectAccess
Troubleshooting Resource Access Within a Domain
  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted by EFS
  • Troubleshooting Printer Access Issues
Troubleshooting Resource Access for Clients That Are Not Domain Members
  • Configuring and Troubleshooting Device Registration
  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access
Troubleshooting Applications
  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Windows Store Apps
  • Troubleshooting Access to Company Web Applications
  • Troubleshooting AppLocker Policy Application
  • Troubleshooting Application Compatibility Issues
  • Troubleshooting Internet Explorer Issues
  • Troubleshooting Microsoft Edge Issues
Maintaining Windows 10
  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Computer Performance
    • Resolving a Performance-Related Issue
    • Resolving a CPU-Related Performance Issue
    • Resolving a Disk-Related Performance Issue
  • Applying Applications and Windows Updates
Recovering Data and Operating System
  • File Recovery in Windows 10
  • Recovering an Operating System
  • Resolving Issues with Previous Versions
  • Provision Computer to Comply with Company Standards
About The Training Provider: Hands On Technology Transfer, Inc.
Hands On Technology Transfer, Inc. - Hands On Technology Transfer, Inc. (HOTT) offers competency-based IT training programs in more than 75 cities across the United States, Canada and the United Kingdom, covering over 60 IT subject areas. These programs are designed with one main goal - making sure you and your staff will be competent and productive. Topics include .NET, SQL, Java, Mobile Programming, UNIX/ Linux, HTML5,...
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