Communico Ltd.
We specialize in helping organizations develop a MAGIC(R) Service Culture, so they consistently create meaningful and memorable customer experiences. M. A. G. I. C. stands for Make A Great Impression on the Customer: We partner with you to provide the tools and create an environment where every associate chooses to make every contact MAGIC.
Our core program is The MAGIC of Customer Relations, an interactive session with tailored skill practices and a service quality standard. With all of our programs, you gain not just proven methods and practices, but also quality standards to ensure continued progress in customer service, collections, sales, coaching and written communication.
Through assessment, planning, training for all levels and coaching, we help organizations reach new levels of customer satisfaction and retention.
We partner with you to design a solution that meets your needs. With over 30 years of experience, we can quickly and effectively tailor our services to align with your strategic goals and direction. We provide training that teaches your employees not just what the core service behaviors are for your organization, but how to live them for your customers.
We provide consulting and training to measurably improve your service delivery and communication, so you stand out from the competition. We offer tailored leadership sessions, service vision and strategy development, a wide range of training programs, presentations, webinars and e-learning sessions.
Our core program is The MAGIC of Customer Relations, an interactive session with tailored skill practices and a service quality standard. With all of our programs, you gain not just proven methods and practices, but also quality standards to ensure continued progress in customer service, collections, sales, coaching and written communication.
Through assessment, planning, training for all levels and coaching, we help organizations reach new levels of customer satisfaction and retention.
We partner with you to design a solution that meets your needs. With over 30 years of experience, we can quickly and effectively tailor our services to align with your strategic goals and direction. We provide training that teaches your employees not just what the core service behaviors are for your organization, but how to live them for your customers.
We provide consulting and training to measurably improve your service delivery and communication, so you stand out from the competition. We offer tailored leadership sessions, service vision and strategy development, a wide range of training programs, presentations, webinars and e-learning sessions.
Communico Ltd. is based in Westport, CT, USA
Communico Ltd. is the home of MAGIC(R) - training and consulting that will help you create a culture of exceptional service.
MAGIC (which stands for Make A Great Impression on the Customer) delivers measurable results. Through assessment, planning, training for all levels and coaching, we help organizations reach new levels of customer satisfaction and retention.
We have partnered with a wide range of clients, including JPMorgan Chase, The Alger Fund, Kimberly Clark, Cendant Corporation, Transamerica, Panasonic, Anthem BCBS, and Montefiore Medical Center.
Programs/ Services include:
Assessment of your Service Culture
(using our MAGIC Service Culture Index)
Shared Service Vision Development
MAGIC Champions Workshop
The MAGIC of Customer Relations Program
The MAGIC Coaching Program
The MAGIC of Relationship Selling
The MAGIC of Collections
The MAGIC Email Writing Program
We deliver the programs at your location or certify your associates to do so.
Our MAGIC programs have transformed organizations into communities of leaders who inspire and demonstrate exceptional service in everything they do. We also show you how to reinforce best practices and coach associates so that results are sustainable and long-lasting.
MAGIC (which stands for Make A Great Impression on the Customer) delivers measurable results. Through assessment, planning, training for all levels and coaching, we help organizations reach new levels of customer satisfaction and retention.
We have partnered with a wide range of clients, including JPMorgan Chase, The Alger Fund, Kimberly Clark, Cendant Corporation, Transamerica, Panasonic, Anthem BCBS, and Montefiore Medical Center.
Programs/ Services include:
Assessment of your Service Culture
(using our MAGIC Service Culture Index)
Shared Service Vision Development
MAGIC Champions Workshop
The MAGIC of Customer Relations Program
The MAGIC Coaching Program
The MAGIC of Relationship Selling
The MAGIC of Collections
The MAGIC Email Writing Program
We deliver the programs at your location or certify your associates to do so.
Our MAGIC programs have transformed organizations into communities of leaders who inspire and demonstrate exceptional service in everything they do. We also show you how to reinforce best practices and coach associates so that results are sustainable and long-lasting.
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
The MAGIC of Customer Relations
: INTRODUCTION
Make A Great Impression on your Customers and deliver meaningful and memorable customer experiences. When you choose to create a true MAGIC culture, you will build trust, strengthen relationships and increase loyalty.
COURSE OBJECTIVE
Develop your associatesa ™ ability to deliver exceptional service to every customer, external or internal. Whether that interaction occurs in a contact center, an office, a retail establishment or in a customera ™s home, MAGIC addresses your unique phone and face-to-face contacts.
COURSE CONTENT
Four more...
: INTRODUCTION
Make A Great Impression on your Customers and deliver meaningful and memorable customer experiences. When you choose to create a true MAGIC culture, you will build trust, strengthen relationships and increase loyalty.
COURSE OBJECTIVE
Develop your associatesa ™ ability to deliver exceptional service to every customer, external or internal. Whether that interaction occurs in a contact center, an office, a retail establishment or in a customera ™s home, MAGIC addresses your unique phone and face-to-face contacts.
COURSE CONTENT
Four more...- J asked: Hi, I was referred to your company by our HR Manager. We are looking for training classes for a new customer service professional we hired. I am specifically interested in any public speaking courses you might have. Thank you, . . about Communico Ltd.
- G asked: We are looking for "Excellence in Customer Service" for a wide range municipal employees. about Communico Ltd.
- D asked: What MAGIC training programs do you have for Customer Service? Can they be taken online or do they have to be in person? about Communico Ltd.
- J asked: Hello, Could you please send me information on the MAGIC program? Thank you. about Communico Ltd.
- D asked: I need help learning the true meaning of "customer service"!! My company needs MAGIC (Make a Great Impression on the Customer) classes really badly. about Communico Ltd.
- K asked: Please send information and pricing on your MAGIC programs for call center applications. about Communico Ltd.
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