Training available from Basic Learning Systems, Inc.
Bull's Eye Business Writing Workbook     : This is the book that has helped thousands of people from clerks to managers to executives quickly and painlessly improve their business writing skills. Regardless of your writing ability, Bull s Eye Business Writing will raise you to the next level and beyond.
As you progress through the chapters and do the exercises, you will find yourself using fewer words to express your ideas and organizing your thoughts more clearly. You ll learn to proofread and edit your own work to find those grammar and punctuation errors we all make. And most importantly, your readers will find your memos and more...
Customer Driven Quality : Providing quality customer care may be the single most important part of your business. If your customers receive friendly, professional service, even the most difficult among them may return to buy again.
Our e-workbook will teach you how to communicate with the client both in person and by telephone. The exercises and discussions show them how to keep calm under pressure, how to handle difficult customers, and how to probe for the answers they need to solve the problem.
Your customer service staff are the most important people in your organization. Train them well, treat them well, and the business will thrive.
Dealing with Difficult People : Every office has its difficult people bosses or staff members who may be good at their jobs but who tend to stir up conflicts, don t pull their weight, or just generally disrupt the smooth flow of operations. This workbook was designed to help your team learn how handle its difficult members.
This workbook introduces the main personality types and how to recognize and deal with them. It looks at the reasons why people behave badly, how to disagree without angering them, how to be an agent for change, and much more.
Effective Communication/Interpersonal Skills : You will learn about the causes of communication breakdowns and how to bridge them. This course also explores how one person s behavior can affect a whole roomful of people, and how to choose your words with care for maximum effect, both in person and on the phone. The e-workbook is full of quizzes and role-playing exercises to improve your communications skills.
How to Improve Your Business Reading Skills : Are you reading more and more these days but remembering less?
Have you ever found yourself reading the same paragraph, over and over?
Does it take hours to plow through the mountain of e-mail, correspondence and reports that land on your desk each day?
Don t you wish you could just read everything faster, retain it longer and understand it the first time around?Now you can!
You and your entire organization will become more productive when team members start using the Business Reading Skills workbook to increase reading speed and comprehension, and to remember more of what they ve read. It s also ideal for students more...
Listen With Understanding : Gloria Pincu s e-book Listen With Understanding will improve both personal and work-related listening habits, leading to fewer mistakes on the job, better customer relations and a more pleasant and efficient office environment.
You will learn about how to really listen with understanding. The workbook will wake up all those lazy ears and teach you how to understand people better, how to prevent errors due to miscommunication, how to ignore the distractions that block incoming information, and much more. Vital skills for today s fast-paced workplace.
The e-workbook is full of quizzes and role-playing exercises to improve the listening skills.
Preparing and Participating in Productive Meetings : Are you comfortable running a meeting? Do you know how to organize a meeting,
create an agenda, take minutes, etc? This e-workbook is the guide to
running productive meetings. Our training kit contains all a trainer needs to
teach your employees how to run effective meetings, including using
Robert's Rules of Order, how to wrap up your meeting,
and how to plan for future meetings.
Workshop Description and Outcomes:
A productive meeting can lead to sharing information in staff meetings, solving problems with a more...
Resume Writing Course for Students to Executives Course & Resume Review : Our Resume Writing Course is the most thorough and most effective resume tutorial you will find on the Internet. Whether you ve never held a job before or you ve held dozens; whether you re an entr e level worker or a Fortune 500 CEO, this course will help you land your next great job.
Preparing a resume is one of those tasks that sounds easy but actually takes time and skill. One false move here, and you could blow your chances for that perfect career.
In today s competitive job market, you need every advantage you more...
Resume Writing for Students to Executives e-workbook : Our Resume Writing e-workbook is the most thorough and most effective resume tutorial you will find on the Internet. Whether you ve never held a job before or you ve held dozens; whether you re an entr e level worker or a Fortune 500 CEO, this e-workbook will help you land your next great job.
Preparing a resume is one of those tasks that sounds easy but actually takes time and skill. One false move here, and you could blow your chances for that perfect career.
In today s competitive job market, you need every advantage you can more...
Setting and Achieving Your Goals : If you do not have a set of goals and a plan for achieving them, you are going to work about as well as a ship without a rudder. Defining what the goals should be and how to attain them is vital to success, whether you run a small business, a Fortune 500 company, or something in between.
The Setting and Achieving Goals e-workbook provides a simple, step-by-step approach to finding your company s or your unit s true direction. Using interactive exercises and worksheets, you will learn how to set goals, create an action plan, tackle obstacles along the way, and measure progress.
Telephone Skills : Does your staff understand the basics of customer service? Do they know how to find out what customers really want when they phone for assistance? Do they know the right and wrong ways to handle difficult callers?
The Telephone Skills workbook from Basic Learning Systems Inc. goes right to your bottom line. A small investment in training now will pay dividends later in customer retention and a better corporate image.
Phone interactions can have devastating effects on your company s image and customer retention figures. Since repeat customers spend on average 67 percent more, you want to be 100 percent certain every client is treated well!
The Bull s Eye Business Writing Online course : Did you know that
If each of America s 100 million workers made just one $10 communication error (and most make more than that), it would cost the economy over a billion dollars.
The average executive spends four hours a day reading letters, emails and reports. Eighty percent of those execs say much of this time is wasted because of poorly written materials.
It s a fact. Badly written communications waste time and money and damage a company s image. Our most popular online course, Bull s Eye Business Writing, guarantees improved communication skills by combining self-paced learning with guidance from a professional writing coach.
Training for Trainers : Are you new to training? Do you need to train trainers in your organization? Don t re-invent the wheel. The Training for Trainers Courseware was developed for those who need to learn how to design and conduct training in a variety of business and organizational environments. This program has been particularly successful in startups of new organizations for over 20 years. The results are faster, 100% safer startups, and improved productivity. Often subject matter experts, supervisors, leads, or volunteers with expertise are asked to teach others. This program introduces the basic concepts in how to design and conduct training either in a classroom or more...
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