Hawk Associates
Hawk Associates offers a broad menu of training programs and workshops that allow employees to not only hone their work-related skills and boost their job performance but also to expand their minds and lift their spirits:
Customer Service training
Communications
Leadership and Supervision
Team Building
Project Management
Time Management
The staff and management of Hawk Associates is well aware of how important emotional well-being is to achieving success, so many Hawk Associates programs focus on personal growth as well as professional development. These topics include vital psychological issues such as pursuing goals, maintaining a positive attitude, controlling stress, and balancing work and home life.
Hawk Associates also offers consulting services in several areas. They will survey your business with trained, experienced eyes to find the flaws that may be keeping it from reaching its fullest potential and then provide practical plans for improvement. Our Consultants can, for example, conduct needs analyses and personnel assessments, evaluate time management and workflow, and review hiring and team-building strategies.
Whether they re providing full consultant services or simply presenting a single-day workshop, Hawk Associates will work with you to create a program to meet your individual needs and make your organization the best it can be. Programs can be held publicly or on site at your offices. Hawk Associates prides themselves on being there for you however and whenever you need them. Call today to schedule a program and get ready for your success to take flight!
Hawk Associates is based in Alexandria, VA, USA
Customer Service Certificate
: Successful businesses have one thing in common: they treat their customers well. Customers don t care what goes on behind employees only doors; they just want to be helped with what they need! All industries should require basic customer service skills as pre-requisite for employment.
This course is designed for incumbent workers who wish to improve their status; Job Seekers and Career Changers who wish to better their chances for jobs in the Customer Service Arena.
You will learn how to:
Communicate with both internal and external customers in more...
Customer Service for Technical Support Professionals
: Customer Service training isn t just for sales and customer support reps. Effectively handling both internal and external customers is an essential skill for IT professionals. Having good technical skills is only half of what you need; the other half is having the skills to gain customer satisfaction, understanding, and cooperation.
In this course, you will learn methods for effective communication whether you are talking to customers to gather requirements, solve problems, or present solutions. In the IT field the first order of business is resolving technical issues. However, we must recognize the importance of customer more...
