4 Hour Training |
 |
Imagine On-Site Training That...
Focuses on core-competencies
Accommodates multiple learning styles
Is video or simulation game based
Uses accelerated learning methods
Is skill and performanced based
Is flexible
Is budget sensitive, and
takes 4 hours or less! Now you have 4 Hour Training!
4 Hour Training is based in San Rafael, CA, USA
We are a training firm that specializes in providing effective training that lasts no longer than 4 hours. We use accelerated learning methods for all of our training programs. Many of our workshops include videos or simulation games. All our workshops are highly interactive and engaging. Located in the San Francisco Bay Area we will travel to our clients and deliver our programs on-site.
Our workshops include: customer service training, time management, how to delegate, management training, meeting management to name just a few.
We are affiliated with Honig IdeaGuides a firm devoted to group creativity and innovation through training, facilitation and consulting.
All of our instructors are senior trainers with 15 years or more experience.
Our workshops include: customer service training, time management, how to delegate, management training, meeting management to name just a few.
We are affiliated with Honig IdeaGuides a firm devoted to group creativity and innovation through training, facilitation and consulting.
All of our instructors are senior trainers with 15 years or more experience.
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
Basic Teamwork
: This program is great to...
> Develop new teams
> Rejuvenate established teams that have fallen back into group work
> Help teams in conflict understand the benefits of teamwork vs. group work
: This program is great to...
> Develop new teams
> Rejuvenate established teams that have fallen back into group work
> Help teams in conflict understand the benefits of teamwork vs. group workBuilding Effective Teams
: Perfect for both newly formed and intact teams.
Participants will learn about and practice the seven skills critical to team success:
Clarity
Capability
Collaboration
Commitment
Communication
Continuous Improvement
Creativity
: Perfect for both newly formed and intact teams.
Participants will learn about and practice the seven skills critical to team success:
Clarity
Capability
Collaboration
Commitment
Communication
Continuous Improvement
CreativityCollaboration and Communication
: This program provides individuals and teams with the opportunity to experience collaboration across both internal and external boundaries. Working both within groups and across groups, participants build awareness of the:
Importance of cooperation
Challenges inherent in inter-team communications
Significance of creating and sustaining effective partnerships.
: This program provides individuals and teams with the opportunity to experience collaboration across both internal and external boundaries. Working both within groups and across groups, participants build awareness of the:
Importance of cooperation
Challenges inherent in inter-team communications
Significance of creating and sustaining effective partnerships.CSR Skills
: Please contact us for more information.
: Please contact us for more information.Dealing with The Angry Customer
: Please contact us for more information.
: Please contact us for more information.Disciplining Employees Effectively
: Please contact us for more information
: Please contact us for more informationEffective Negotiation
: Please contact us for more information
: Please contact us for more informationEffective Sales Presentations
: Participants learn a five-step process for structuring sales presentations to a group. Please contact us for more information.
: Participants learn a five-step process for structuring sales presentations to a group. Please contact us for more information.Ethical Leadership
: For all leaders - upper management, middle management, front-line supervisors, and team leaders-ethics is essential to success. This program helps leaders understand the benefits of ethical behavior and to apply ethical principles in their roles as leaders.
: For all leaders - upper management, middle management, front-line supervisors, and team leaders-ethics is essential to success. This program helps leaders understand the benefits of ethical behavior and to apply ethical principles in their roles as leaders.Excellent Customer Service Over The Phone
: For phone reps and other sales people. This workshop shows trainees how to handle sales calls like a professional.
: For phone reps and other sales people. This workshop shows trainees how to handle sales calls like a professional.Giving & Receiving Feedback
: Please contact us for more information.
: Please contact us for more information.Hiring The Right Employee
: Please contact us for more information
: Please contact us for more informationKeeping Your Customers Through Superior Customer Service
: Participants will be learn the many ways to show customers that they're number one.
This workshop focuses on ways to create the repeat customers using 6 sure key ways
: Participants will be learn the many ways to show customers that they're number one.
This workshop focuses on ways to create the repeat customers using 6 sure key waysOvercoming Objections
: Ask any sales representative what the most difficult aspect of the sales process is and he or she will most likely tell you, "Overcoming customer objections." The successful handling of objections is a delicate skill that requires sales representatives to ask the right questions, identify customer needs, and satisfy expectations.
: Ask any sales representative what the most difficult aspect of the sales process is and he or she will most likely tell you, "Overcoming customer objections." The successful handling of objections is a delicate skill that requires sales representatives to ask the right questions, identify customer needs, and satisfy expectations.Performance Appraisals
: Please contact us for more information
: Please contact us for more informationResolving Conflicts
: Please contact us for more information
: Please contact us for more informationSelling Skills
: Identify strengths and weaknesses in face-to-face selling skills
Understand and utilize a model for collaborative selling
Change the perception of sales from persuasion or manipulation to partnering with customers
: Identify strengths and weaknesses in face-to-face selling skills
Understand and utilize a model for collaborative selling
Change the perception of sales from persuasion or manipulation to partnering with customersSexual Harassment
: Please contact us for more information
: Please contact us for more informationSupervisory and Management Skills
: Supervisors and managers learn the key supervisory skills:
>Guiding the Work
>Organizing the Work
>Developing Your Staff
>Managing Performance
>Managing Relations
: Supervisors and managers learn the key supervisory skills:
>Guiding the Work
>Organizing the Work
>Developing Your Staff
>Managing Performance
>Managing RelationsThe New Supervisor
: Please contact us for more information.
: Please contact us for more information.The Team Approach
: Please contact us for more information.
: Please contact us for more information.Valuing Diversity
: Please contact us for more information
Customer Service
: Please contact us for more informationCustomer Service Excellence
: This powerful 4-6 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence.
Goals
Know why providing good customer service is critical
Build a model describing excellent and awful customer service
Determine customers' standards for customer service excellence
Establish specific behaviors that will assure increased customer satisfaction
Use positive words, tone and body language with customers
Do five critical behaviors to ensure customer will have a good impression of your business
To get "buy-in" and improve ones level of customer service
Management Skills
: This powerful 4-6 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence.
Goals
Know why providing good customer service is critical
Build a model describing excellent and awful customer service
Determine customers' standards for customer service excellence
Establish specific behaviors that will assure increased customer satisfaction
Use positive words, tone and body language with customers
Do five critical behaviors to ensure customer will have a good impression of your business
To get "buy-in" and improve ones level of customer serviceCommunicating in Teams
: To Improve Communication
Communication lies at the heart of organizational work. Our information systems, our personnel systems, our tracking systems - in fact almost all organizational systems - are dependent on effective communication. With the advent of team-based and flatter organizations, communication has become even more important than it was before. But sorting out how communication impacts organizations can be difficult. Communication is so pervasive in organizational work that we often overlook it as a source of problems.
Tackle the most challenging communication problems with this program. We demonstrate the profound impact of poor communication then teach the skills needed to get communication back on track.
: To Improve Communication
Communication lies at the heart of organizational work. Our information systems, our personnel systems, our tracking systems - in fact almost all organizational systems - are dependent on effective communication. With the advent of team-based and flatter organizations, communication has become even more important than it was before. But sorting out how communication impacts organizations can be difficult. Communication is so pervasive in organizational work that we often overlook it as a source of problems.
Tackle the most challenging communication problems with this program. We demonstrate the profound impact of poor communication then teach the skills needed to get communication back on track.Delegating Made Easy
: Delegation in 4-Hours
at YOUR location
For staff and managers who are
limited on time and need to
learn delegation skills
This 4 Hour workshop provides participants with the practical step-by-step essentials and tools that will result in good sound delegation and resulting in effective task and project completion.
In 4 hours your managers will learn:
WHY it is important to delegate
WHAT to delegate
WHO to delegate to
WHEN to delegate
HOW to maintain control of an assignment
WHERE delegation is appropriate
The result is:
: Delegation in 4-Hours
at YOUR location
For staff and managers who are
limited on time and need to
learn delegation skills
This 4 Hour workshop provides participants with the practical step-by-step essentials and tools that will result in good sound delegation and resulting in effective task and project completion.
In 4 hours your managers will learn:
WHY it is important to delegate
WHAT to delegate
WHO to delegate to
WHEN to delegate
HOW to maintain control of an assignment
WHERE delegation is appropriate
The result is:Goal Setting and Time Management
: For managers who are limited on time and need to learn to manage their time & get things done.
This 4 Hour highly interactive workshop provides participants with the practical step-by-step essentials and tools that will result in good sound decisions regarding time for efficient task completion and less stress.
Managers will learn how to:
Prioritize
Single out the "important" versus the "urgent."
Focus on the activity with the biggest payoff.
Take action now
Set realistic and specific goals
Time Management & Goal Setting
: For managers who are
limited on time and need to
learn to manage their time & get things done
This 4 Hour workshop provides participants with the practical step-by-step essentials and tools that will result in good sound decisions regarding time for efficient task completion and less stress.
In 4 hours your managers will learn how to:
Prioritize
Single out the "important" versus the "urgent."
Focus on the activity with the biggest payoff.
Take action now
Set realistic and specific goals
Meeting Management and Facilitation
Leading Effective Meetings
: In this 4 Hour workshop provides participants with the practical step-by-step essentials, approaches, and tools that will result in fulfilling meeting goals efficiently. This highly interactive workshop covers how to have fewer meetings and get better results. Participants will learn specific easy-to-use tools for creating a more directed focus in meetings.
: In this 4 Hour workshop provides participants with the practical step-by-step essentials, approaches, and tools that will result in fulfilling meeting goals efficiently. This highly interactive workshop covers how to have fewer meetings and get better results. Participants will learn specific easy-to-use tools for creating a more directed focus in meetings.