Kirk Miller & Associates, Inc. |
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Kirk Miller & Associates, Inc. helps firms increase their bottom lines through improving productivity and reducing employee turnover.
We do this by teaching competencies known as "soft skills"--those interpersonal skills that enable people to work together effectively and productively. Soft skills also enable managers to effectively encourage, teach, guide, and delegate to a variety of people.
With good soft skills, people at all levels of an organization can use their technical and job-related skills fully, unhampered by interpersonal issues that can otherwise create barriers to productivity. While every organization experiences interpersonal issues at one time or another, soft skills help the members of the organization navigate those issues successfully.
KMA, Inc. s skills training takes place in seminars and workshops that are interesting and inspiring, and include practical examples that employees can apply for immediate results. We break information down into digestible pieces that allow participants to internalize concepts. We offer stand-alone lessons that combine short lecture material, exciting and fun group experiential exercises, and discussion.
All of our training programs can be customized to incorporate our client s proprietary language, policies, procedures, and organizational culture. They include our client s own case studies, challenges, and opportunities. They address our client s specific needs.
Popular Topics
High Impact Customer Service Dealing with Negative Behavior
Managing Multiple Priorities Supervising Others
Effective Rewards and Recognitions Teambuilding Success
Process Improvement Strategic Planning
Diversity Education
Kirk Miller & Associates, Inc. is based in Scottdale Atlanta, GA, USA
KMA, Inc. designs, develops and delivers experiential and interactive soft skills training interventions that have one purpose: Building Better Leaders.
As technology becomes more pervasive, "soft," or people, skills become more important. The tremendous benefits of technology in business, communications, information dissemination, health care, entertainment, and even education, can leave a void where human connections once existed. Good people skills can help fill that void.
Since 1984 we have provided cost-effective, turn-key training solutions through:
* Needs Assessment/ Consultation
* Curriculum Design and Development
* Powerful and effective interpersonal skills workshops
* Motivational keynote presentations
Using interviews, focus groups and assessments, we work with our client's senior staff and frontline employees to identify core competencies and define the behavioral skill sets organizational leaders need to successfully:
* encourage positive behaviors and discourage negative ones;
* explain/ teach new skills and procedures;
* discipline staff and employees;
* plan work, solve problems, manage conflict and make decisions;
* talk so employees and colleagues will hear;
* listen so employees and colleagues will be honest.
We then develop a custom workshop curriculum designed to help leaders "get" the value of using their inherent people skills. Stimulating case studies taken from the client's own files, punctuated by interactive, experiential exercises, enable leaders to figure out why they want to treat people better and more wisely.
Leaders learn they can inspire their staff, their employees, and each other to produce their best possible performance while creating an atmosphere in which everyone thrives. They progress through several steps, each built upon the previous one, to achieve the realization that good people skills are good for them, their organizations, and their employees.
Many training companies focus on philosophies of business and academic solutions to issues. However, if you want your training dollars to multiply and your leadership training to foster magnetic leaders, you must go beyond academics and focus on the skills necessary to deal effectively with people on the job site and in the office.
We specialize in competencies known as "soft skills"--those skills that enable managers to effectively encourage, teach, guide, and delegate to a variety of people. With good soft skills, managers can lead effectively and be caring at the same time.
Once leaders accept the value of obtaining better people skills, they are ready to fully participate in workshop modules that provide discussion, description, and demonstration of those skills, and opportunities to test their own skills.
As technology becomes more pervasive, "soft," or people, skills become more important. The tremendous benefits of technology in business, communications, information dissemination, health care, entertainment, and even education, can leave a void where human connections once existed. Good people skills can help fill that void.
Since 1984 we have provided cost-effective, turn-key training solutions through:
* Needs Assessment/ Consultation
* Curriculum Design and Development
* Powerful and effective interpersonal skills workshops
* Motivational keynote presentations
Using interviews, focus groups and assessments, we work with our client's senior staff and frontline employees to identify core competencies and define the behavioral skill sets organizational leaders need to successfully:
* encourage positive behaviors and discourage negative ones;
* explain/ teach new skills and procedures;
* discipline staff and employees;
* plan work, solve problems, manage conflict and make decisions;
* talk so employees and colleagues will hear;
* listen so employees and colleagues will be honest.
We then develop a custom workshop curriculum designed to help leaders "get" the value of using their inherent people skills. Stimulating case studies taken from the client's own files, punctuated by interactive, experiential exercises, enable leaders to figure out why they want to treat people better and more wisely.
Leaders learn they can inspire their staff, their employees, and each other to produce their best possible performance while creating an atmosphere in which everyone thrives. They progress through several steps, each built upon the previous one, to achieve the realization that good people skills are good for them, their organizations, and their employees.
Many training companies focus on philosophies of business and academic solutions to issues. However, if you want your training dollars to multiply and your leadership training to foster magnetic leaders, you must go beyond academics and focus on the skills necessary to deal effectively with people on the job site and in the office.
We specialize in competencies known as "soft skills"--those skills that enable managers to effectively encourage, teach, guide, and delegate to a variety of people. With good soft skills, managers can lead effectively and be caring at the same time.
Once leaders accept the value of obtaining better people skills, they are ready to fully participate in workshop modules that provide discussion, description, and demonstration of those skills, and opportunities to test their own skills.
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
Advanced Conflict Management
: Unmanaged employee conflict is perhaps the largest reducible cost in organizations today. It is also probably the least acknowledged.
It is estimated that more than 65% of performance problems result from strained relationships between employees, not from deficits in individual employees' skill or motivation. Interdependent workplace relationships are a fertile soil from which conflict can sprout.
Conflict surfaces as spats between employees, disagreements between workers and supervisors, feuds between departments, misunderstandings with customers. Sometimes disharmony leads to positive change by forcing resolution of a bad situation. But often, problems fester because no one knows more...
: Unmanaged employee conflict is perhaps the largest reducible cost in organizations today. It is also probably the least acknowledged.
It is estimated that more than 65% of performance problems result from strained relationships between employees, not from deficits in individual employees' skill or motivation. Interdependent workplace relationships are a fertile soil from which conflict can sprout.
Conflict surfaces as spats between employees, disagreements between workers and supervisors, feuds between departments, misunderstandings with customers. Sometimes disharmony leads to positive change by forcing resolution of a bad situation. But often, problems fester because no one knows more...Building Bridges Beyond Stereotyping and Prejudice
: People are always making generalizations. How many times have you heard, "All Jews are cheap" or "All Black people have rhythm"? Not everyone's bias comes from the same source, but the end result is always the same. Prejudice is a disease. It eats away at our minds and most of us never realize what is happening. Prejudice is also highly contagious: we catch it from our parents, our family, our friends, and often end up passing it on to our children.
The goal of this course is to facilitate self-reflection and self-growth among participants, preparing them to more critically, actively, more...
: People are always making generalizations. How many times have you heard, "All Jews are cheap" or "All Black people have rhythm"? Not everyone's bias comes from the same source, but the end result is always the same. Prejudice is a disease. It eats away at our minds and most of us never realize what is happening. Prejudice is also highly contagious: we catch it from our parents, our family, our friends, and often end up passing it on to our children.
The goal of this course is to facilitate self-reflection and self-growth among participants, preparing them to more critically, actively, more...Building Powerful and Effective Teams
: Much has been written on, and attempted in, building teams. The benefits derived by and from a group of people who truly work together as a team are legion: greater productivity, happier employees, reduced employee turnover, greater creativity, increased problem-solving ability, and more loyal customers.
We offer workshops that explain what teams are, and what they are not. We illustrate how teams form, how they are nurtured, and what they can accomplish. We introduce prospective team members to the skills and competencies necessary for participating effectively in team-building.
: Much has been written on, and attempted in, building teams. The benefits derived by and from a group of people who truly work together as a team are legion: greater productivity, happier employees, reduced employee turnover, greater creativity, increased problem-solving ability, and more loyal customers.
We offer workshops that explain what teams are, and what they are not. We illustrate how teams form, how they are nurtured, and what they can accomplish. We introduce prospective team members to the skills and competencies necessary for participating effectively in team-building.Customer Service at Its Best
: Customer service is the most resource-intensive part of any business. Customer service comprises not just the ability to respond to customers when they have questions, but also the ability to make it convenient and desirable to do business with you.
We believe that seminars, workshops and skills training should be interesting and inspiring, and should include practical examples that can be applied for immediate results. We break information down into digestible pieces that allow participants to internalize concepts. Each stand-alone lesson combines short lecture material, exciting and fun group experiential exercises, and discussion. This workshop provides short bursts of information more...
: Customer service is the most resource-intensive part of any business. Customer service comprises not just the ability to respond to customers when they have questions, but also the ability to make it convenient and desirable to do business with you.
We believe that seminars, workshops and skills training should be interesting and inspiring, and should include practical examples that can be applied for immediate results. We break information down into digestible pieces that allow participants to internalize concepts. Each stand-alone lesson combines short lecture material, exciting and fun group experiential exercises, and discussion. This workshop provides short bursts of information more...Dealing With Difficult Customers
: Sharpen your customer service skills and build confidence in your ability to turn an angry complainer into a satisfied and loyal customer. This dynamic workshop is designed to help solve customer problems and build goodwill.
: Sharpen your customer service skills and build confidence in your ability to turn an angry complainer into a satisfied and loyal customer. This dynamic workshop is designed to help solve customer problems and build goodwill.Fundamentals of Supervision
: An ancient Chinese philosopher said that the art of effective leadership is getting people to do what you want them to do while letting them believe it was their idea in the first place. It is the ability to mobilize the energies of other people to achieve a goal or an objective. In short, leadership means motivating other people to follow. And the finest leadership motivates others while creating an atmosphere in which all levels of employee thrive.
The traits of effective management/supervision include skillful planning, rational decision-making, and productive communication. But before these qualities can come into play, the effective manager must demonstrate a positive attitude and respect for others.
: An ancient Chinese philosopher said that the art of effective leadership is getting people to do what you want them to do while letting them believe it was their idea in the first place. It is the ability to mobilize the energies of other people to achieve a goal or an objective. In short, leadership means motivating other people to follow. And the finest leadership motivates others while creating an atmosphere in which all levels of employee thrive.
The traits of effective management/supervision include skillful planning, rational decision-making, and productive communication. But before these qualities can come into play, the effective manager must demonstrate a positive attitude and respect for others.Overcoming Negativity in the Workplace
: Negativity is a style of thinking, and when it flourishes, organizations do not. It can lead to behaviors that reduce productivity, creativity, and effective problem-solving, and increase employee turnover.
The degree of negativity is largely determined by perceptions, beliefs, and the "inner dialogue" each of us brings to bear on our personal and professional undertakings. Organizations and individuals willing to examine the sources of negativity, explore their own tendencies to negative thinking, and learn new ways of responding to people and situations, can replace negativity with success.
: Negativity is a style of thinking, and when it flourishes, organizations do not. It can lead to behaviors that reduce productivity, creativity, and effective problem-solving, and increase employee turnover.
The degree of negativity is largely determined by perceptions, beliefs, and the "inner dialogue" each of us brings to bear on our personal and professional undertakings. Organizations and individuals willing to examine the sources of negativity, explore their own tendencies to negative thinking, and learn new ways of responding to people and situations, can replace negativity with success.Personal Accountability
: The idea of accepting responsibility for our own actions, (personal accountability), while not new, sometimes seems novel. A growing number of organizations have recognized the value and opportunity to either hire or create highly accountable employees and are working to this end.
: The idea of accepting responsibility for our own actions, (personal accountability), while not new, sometimes seems novel. A growing number of organizations have recognized the value and opportunity to either hire or create highly accountable employees and are working to this end.Strategic Planning Facilitation
: Have you engaged in strategic planning in the past, only to find that the time and effort made to perform a SWOT analysis were eventually lost when your organization did not follow through on an action plan? Good strategic planning results in specific action steps that accomplish specific goals. Make your investment in planning pay off by using a skilled facilitator to help you create a practical action plan.
: Have you engaged in strategic planning in the past, only to find that the time and effort made to perform a SWOT analysis were eventually lost when your organization did not follow through on an action plan? Good strategic planning results in specific action steps that accomplish specific goals. Make your investment in planning pay off by using a skilled facilitator to help you create a practical action plan.Work Smarter
: Each and every day, your business balances two seemingly conflicting demands.
On one side are your customers, both internal and external, who expect nothing less than razor-sharp performance, iron-clad deadlines and lightning-fast turnaround times.
On the other side is your profitability, which rests on the ability of your business to control costs, maintain efficiencies through-out the system and keep your customer base growing.
Keeping a balance between those two demands isn't just a worthy goal- it's the key to your organization s competitive edge.
Our Work Smarter facilitated discussions assist your staff in identifying opportunities to optimize more...
: Each and every day, your business balances two seemingly conflicting demands.
On one side are your customers, both internal and external, who expect nothing less than razor-sharp performance, iron-clad deadlines and lightning-fast turnaround times.
On the other side is your profitability, which rests on the ability of your business to control costs, maintain efficiencies through-out the system and keep your customer base growing.
Keeping a balance between those two demands isn't just a worthy goal- it's the key to your organization s competitive edge.
Our Work Smarter facilitated discussions assist your staff in identifying opportunities to optimize more...| Head Office |
