Training available from Taylor Performance Solutions, Inc.
1 to 1 Professional Coaching - Sales, Presentations, Supervisory Skills   : If you get frustrated in large training sessions because (1) you can't focus on your specific issues, or (2) because you wait all day for that one kernel of information that will help you or if (3) you get intimidated practicing in front of large groups...try 1 to 1 Professional Coaching. Our professional trainers/businesspeople can coach you on your process, your products, your employee issues and enable you to walk out of a training session with an entire plan that will help you improve your performance. AND you get all this in a private conference room. Prices are competitive to typical registration fees for a public more...
A Supervisor Quick Start Workshop : Topics include (1) The New Role of the Supervisor, (2) Effective Coaching Techniques and (3) Delegating to Manage Time, Develop Employees and Motivate Staff. Effective supervision can reduce employee turnover, reduce business expenses, create customer satisfaction and improve team performance !
Building Business Relationships as a Community Banker : Increase market share by bringing in new business customers and increase "wallet share" with existing customers. This two day interactive workshop focuses on the skills, techniques and strategies that Community Bankers need to compete effectively. Participants focus on the specific issues facing them in their market and practice using their own "case studies". Every module is completed with an activity that applies the skills and techniques to their existing customers or prospects.
Call Center Customer Service Skills : This program is custom designed to meet the following business goals:
*Exceed customer service expectations
*Reduce the number of supervisory transfer goals
*Develop professional consistency in leaving voicemails, responding to voicemails, writing email
*Develop a customer focused approach to putting customers on hold and transferring calls
*Increase opportunities for first point of contact resolution
Conducting Seminars and Giving Presentations to Promote Your Business : If your team runs seminars or gives presentations to help you promote your business or organization, inquire today about this training program.
How the Training Will Help You
You will learn how to organize information so you can demonstrate knowledge and build credibility.
You will create an outline you can use in an upcoming workshop.
You will feel confident about delivering the workshop to your potential audience by practiving in a safe environment.
Conducting Seminars/Giving Presentations to Promote Your Business : If your team runs seminars or gives presentations to help you promote your business or organization, contact us for more information about this training program.
High Impact Presentation Skills : If your employees speak in public or give presentations this training is ideal for your business. Our programs can be tailored to your business, your clients and your business needs. Whatever level of experience, the skills in this training are designed to help employees:
Develop tailored materials to meet the audience s needs
Develop a mission statement, theme, and outline
Use verbal tools to make the presentation memorable
Exude professionalism using body language and voice
Promote the right attitude and image with their appearance
Erase fear and demonstrate confidence
Hiring for the 21st Century : Many times little attention is paid to the hiring process but too much haste can cause many problems later on! The topics covered in this workshop will help you attract the right people, write a job description, write effective newspaper ads, analyze and weed out resumes, develop a process for conducting interviews and prepare to negotiate compensation.
Individual Training and Coaching : Boost your career or get ready for a new position through individualized training and coaching in interviewing skills, selling skills, negotiating skills, public speaking and presentations, management techniques, supervisory skills, communications skillsand more.
Management and Supervisory Skills Workshop : What Will You Learn and How Will You Benefit?
How to set goals to be more productive
How to coach and train to maximize your staff's ability
How to gain time so you can focus on the business or the management of the department
How to increase employee retention to avoid unnecessary costs
Managing Conflict : Understand the elements of conflict, recognize
conflict management styles, tips for handling
conflict, tips for avoiding conflict, enhance
conflict management skills.1/2 day for staff and
additional 1/2 day for managers.
Mastering the Art of Time Management : In this workshop you will learn time management skills which can increase your productivity and lower your stress. You will learn how to best use your time, identify causes of procrastination and reduce time wasters. This interactive workshop can help you manage your personal time and your professional time!
For on site workshops, we offer a four hour module for all employees and an additional four hour module for managers to help their employees manage their time.
Mastering the Art of Time Management : In this workshop you will learn time management skills which can increase your productivity and lower your stress. You will learn how to best use your time, identify causes of procrastination and reduce time wasters. This interactive workshop can help you manage your personal time and your professional time!
For on site workshops, we offer a four hour module for all employees and an additional four hour module for managers to help their employees manage their time.
Negotiation Skills : In this workshop, youll learn how to:
Prepare for a negotiation
Make wise choices regarding offers, counteroffers, and concessions
Feel successful at the end of the negotiation
Exude confidence by carrying yourself like a pro
Negotiations Training - The Art and Science : Everybody can benefit from learning the art of negotiation, whether for use in business, community or personal relationships. In this workshop you will learn how to prepare and manage the discussion, make wise choices and feel confident in the process. The skills learned can be used to purchase your next car, buy a house, negotiate with contractors or vendors and close a business deal.
Speaking in Public : Public speaking is a great way to enhance your image, increase your self confidence and improve in your career. You will learn how to develop materials, inspire an audience, make a speech memorable, exude professionalism and erase fear.
We can customize a workshop to deliver on site for groups of at least 8 people.
Supervisory Skills Workshop : Improve the performance of your business by enhancing the skills of your supervisors. This two day workshop gives supervisors and team leaders the opportunity to learn and practice the critical behaviors, skill and techniques needed to be effective in their role. The workshop can be run at your location and customized for your business needs and goals. Topics include setting performance expectations and objectives, motivating to improve performance, delegating effectively, observing performance to prepare to coach, conducting a performance discussion, running effective meetings and handling challenging employee situations.
Time Management for Increased Productivity : Do you feel like there is never enough time? Does the clock seem to jump ahead while your productivity lags behind? Register today for this workshop to learn time management skills which can increase your productivity and lower your stress. You will learn how to best use your time, identify causes of procrastination and reduce time wasters. This interactive workshop can help you manage your personal time and your professional time!
Time Management Skills for Increase Productivity : In this workshop you will learn time management skills which can increase your productivity and lower your stress. You will learn how to best use your time, identify causes of procrastination and reduce time wasters. This interactive workshop can help you manage your personal time and your professional time!
For on site workshops, we offer a four hour module for all employees and an additional four hour module for managers to help their employees manage their time.
Train the Trainer : Learn and practice how to design and deliver effective training. This workshop can be brought to your organization to support your business goals.
The workshop runs for either 2 or 3 days depending on needs and class size. Your trainers will learn and Practice:
Adult Learning Principles
Instructional Design Techniques - Including Initial Needs Assessment, Developing Learning Objectives, more...
Customer Service
Communications and Customer Relations : Our customized customer service training programs help businesses achieve the following goals:
Increase first point of contact resolution
Develop customer satisfaction and loyalty
Enhance employee job satisfaction
Reduce turnover
The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will practice enhancing their skills using case studies and exercises that make them feel as if they are having actual interactions with your customers
Sales
Selling for Results - Skills and Strategies - Customized Training : We have over 17 years experience supporting businesses that want to:
Develop a Sales Culture
Enhance their Sales Process
Improve the Skills of their Salespeople
Develop Strong Sales Managers
Deepen Existing Customer Relationships through Cross Selling and Up Selling
Meet Growth Goals more...
TTT
Train the Trainer : Taylor Performance Solutions offers unique and effective programs to support trainers with all levels of experience. We consult with you first on the types of training materials you are currently using and the experience level of your trainers. We custom design a train the trainer program to meet your exact specifications and needs. The final step is an interactive training and coaching session designed to help your trainers get to their next level of effectiveness. This approach not only supports you with the development of your training team, it helps improve overall employee effectiveness.
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