Proven Training Solutions

Be a Better Trainer : Excellent train the trainer for both full-time trainers and managers or lead people that train employees. Improve training design, training development, training delivery and training evaluation for both group and individual training.

Coaching and Counseling Skills for Managers : Coaching and counseling skills that improve employee and workplace performance. Be more effective and confident in coaching, counseling, criticizing, training and the career development of our employees.

Defusing Difficult & Demanding Customers : More successfully handle the difficult, angry, emotional and demanding customers. Improve the quality of customer service and customer experiences through effective training in interpersonal communication skills, telephone techniques and soothing difficult personalities.

Deliver World-Class Customer Service : Improve the level and quality of customer service through proven and effective training. Deliver good, old-fashioned world class customer service that sets you apart from the competition. Interpersonal and telephone techniques that leave our customers impressed and coming back for more.

Handling Employee Attitude Problems : Handle employee attitude problems, negativity, griping and complaining. Learn effective management and communications skills in this training in order to be a stronger supervisor with the difficult people and other problem causers at work.

Interviewing and Hiring Skills for Managers : Interview, hire and retain better employees more quickly. Increase departmental consistency with applicable hr law and avoid hiring discrimination complaints, improve labor relations with this common sensed, management-based, legal training program.

Leading Employees Through Change : Give change agents the business skills to implement change more quickly and effectively. Understand the 4 Stages of Change and identify anticpated resistance points. Develop proactive management actions to increase acceptance and coach employees through a smoother change transition. Strengthen the importance of executive and management role models as change agents.

Manage Off-Site Employees : Boost the performance & productivity of off-site employees and locations. Increase accountability & responsibility of people you can't see. Strengthen the communication & teamwork of different locations without being there. Develop stronger management skills, people skills, delegation skills, coaching and training skills. Establish executive perspective in managing multiple locations from a distance.

Management Skills for Newer Supervisors : Help supervisors and managers become more effective leaders. Learn to motivate people through coaching and counseling. Build employee trust through consistent supervising and managing. Use delegation skills and training to maximize our human resources. Constructively discipline and fairly evaluate employee perfomance. Handle difficult employees and situations.

Manager's Guide to Employment Law : Feel more confident and be more effective in dealing with your employees in HR law and safe labor relations with this common sense legal training. Topics include: 1964 Title VII Civil Rights Act, ADA, FMLA,Interviewing and Hiring, Performance Evaluations, Progressive Discipline & Termination.

Managing & Leading a Team : Help supervisors and managers create & lead work teams. Get different personalities & people working together more effectively. Break down barriers between departments and groups. Increase workplace effectiveness through this team building and team leadership skills training.

Managing Time & Multiple Priorities : Become more effective in time management, priority management, workplace organization skills, stress control, meeting management and interpersonal communication in this energetic and practical training. Help your employees manage their time and their priorities too.

Overcoming Negativity in the Workplace : Identify and reduce the causes of negativity, distrust and poor morale at work. Handle complainers and whiners with more effective coaching and supervising techniques. Increase morale and motivation with improved management, people and business skills. Change bad attitudes and better deal with difficult people.

Successful Project Management Skills : Improve the planning & scheduling of tasks and projects in this training. Increase inter-functional communication & coordination by using improved leadership skills. Break down barriers and build better teams through enhanced coaching. Develop superior technical & interpersonal project management skills. Meet project deadlines, schedules, timelines and budgets more consistently. Build more realistic