The Call Center School
The Call Center School (TCCS) provides a wide variety of training and education programs for the call center professionals utilizing a variety of delivery mechanisms:
Instructor-Led Courses. TCCS delivers traditional instructor-led training on a wide variety of call center topics. One-day and two-day courses are delivered on a public basis, or can be delivered as a standard or customized on-site seminar. Popular topics include The ABCs of Call Centers, Fundamentals of Call Center Supervision, and Workforce Management 1-2-3.
Web Seminars. TCCS has developed a comprehensive set of seminars that combine the benefits of a live instructor minus the disadvantage of travel. The 26-topics of the Masters Series in Call Center Management are delivered as 90-minute seminars weekly via the Internet. Students may select a People Management track or an Operations Management track with certification granted for successful completion.
e-Learning Programs. TCCS also provides an on-demand, self-paced curriculum for front-line agents called Call Center ABCs: Fundamentals for Call Center Staff. This 15-topic curriculum covers all aspects of call center operations and is a perfect program for new agent orientation or a refresher for experienced staff.
Recognizing there is no such thing as one size fits all education, TCCS also specializes in consulting and customization of education programs to fit the needs of any type or size of center.
For more information, contact The Call Center School at 615-812-8400 or visit www.thecallcenterschool.com for a complete listing of offerings, schedules, and costs.
The Call Center School is based in Nashville, TN, USA
This Provider has not yet told us about their training programs
- C asked: Can you send me information on the course required for Operations/ Business Management Master and Call Center Supervision Mastery. I am most interested in taking the courses online and on my own time. Is this an option? Please advise. Vassaur com -- Work -- Cell about The Call Center School
- D asked: Dear Sir or Madam: Hello. My name is Abundlirich. I am interested in your school. I am very interested in working in this industry and would like to ensure that I receive world class training and preparation to engage this industry and embark on my career in BPO. I would like to know the following: How many students are there in your school? How many years have you been training students in BPO? What is the curriculum or courses provided in your BPO training? How long does your BPO training last and how many levels of training are there? What is the tuition of your BPO training? Can you provide me a syllabus of your BPO training including the names of textbooks and other materials? How many students have gone through your BPO training? What do the students do, what business do the students engage in when they complete their training in BPO? After completion of their studies and training in BPO, do the students receive any certificates or a diploma or a degree? Do you assist students with job placement in BPO companies? I really do appreciate your prompt attention and reply to the above questions. Thank you. Best regards, Abundlrich about The Call Center School
- T asked: how much are programs and how long? about The Call Center School
- J asked: Please forward information regarding training on forecasting and scheduling. I am interested in expanding my skill set... Thanks, Jonilyn about The Call Center School
- A asked: how we can get course training and certification program in call center about The Call Center School
- T asked: I would like to get a job in a call center, but all the ads are asking for experience. Do you offer courses for someone wanting to get into this field. And do you have job placement. about The Call Center School
- M asked: Hi, I am interested in the WFM program which can also provide the certification in regards to WFM FSS. Please provide the details for the same. Regards, about The Call Center School
- T asked: interested in your Supervisor training Curriculum or course outline about The Call Center School
- F asked: I run a call Center in Ghana and would like to know how to apply for a training program. about The Call Center School
- D asked: Do you have any courses or literature on workforce management? I am new to this, so I will need a beginner's course. Thank you in advance. about The Call Center School
- T asked: Hi,I just want inf about this school,do you offer scholarship for foreing students?...if you do which are the requirements? about The Call Center School
- A asked: What kind of training courses do you consuct for call center job seekers? What is the duration, fees, schedule and contents of the programme? Would like more information. Where can I find more information? about The Call Center School
- T asked: I would like to have info sent to me about your training classes at: Lebanon Pk. Apt. A- Nashville.Tn, about The Call Center School
- T asked: address is Lebanon Pk. Apt A- Nashville.TN, I would like to have the info on the customer service training about The Call Center School
- S asked: Do you offer official certification exams after completion on courses? If you are able to mail information for my managers to review please mail at address below. ,RN,BSN,MA Hwy Nashville, TN about The Call Center School
- D asked: Information on classes, fees, schedules. etc. about The Call Center School
- M asked: Please provide me the earliest date and time availbe to begin training whether online or onsite. I would also like to recieve information regarding workforce management. Please feel free to contact me at the email provided. Thanks, about The Call Center School
- A asked: i wanna know when call centre management course is goin to start in the year , as i m and MBA student in canada and i was working as an team leader in marketing in india,and i have keen interest in call centre management course... about The Call Center School
- A asked: i wanna know when call centre management course is goin to start in the year , as i m and MBA student in canada and i was working as an team leader in marketing in india,and i have keen interest in call centre management course... about The Call Center School
- G asked: Respected sir/madam, This in request to kindly send me catalogues, pamphlets and brouchures and Demo CD'S related to " The Callcenter school " as i am planning to attend the same in a few months. note: In anticipation for a favourable outcome,for which i shall be grateful. Thanking you, Sincerely Paul Language Trainer Hewlett Packard E-Services. india Splendid Towers Begumpet- Hyderabad INDIA. about The Call Center School
- F asked: send in the information for call .center manement tranning in near by atlanta area about The Call Center School
- H asked: Good morning/evening, We are an Indian based IT company dealing and pleased to inform you that we are interested to be your franchisee for all types of courses related to call center training. So, please mail me the francishee details, agreement, courses, and more. Looking forward for your reply soon. Thanking you, With regards (--- (USA)) about The Call Center School
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