Training Provider Overview
The Call Center School
The Call Center School (TCCS) provides a wide variety of training and education programs for the call center professionals utilizing a variety of delivery mechanisms:
Instructor-Led Courses. TCCS delivers traditional instructor-led training on a wide variety of call center topics. One-day and two-day courses are delivered on a public basis, or can be delivered as a standard or customized on-site seminar. Popular topics include The ABCs of Call Centers, Fundamentals of Call Center Supervision, and Workforce Management 1-2-3.
Web Seminars. TCCS has developed a comprehensive set of seminars that combine the benefits of a live instructor minus the disadvantage of travel. The 26-topics of the Masters Series in Call Center Management are delivered as 90-minute seminars weekly via the Internet. Students may select a People Management track or an Operations Management track with certification granted for successful completion.
e-Learning Programs. TCCS also provides an on-demand, self-paced curriculum for front-line agents called Call Center ABCs: Fundamentals for Call Center Staff. This 15-topic curriculum covers all aspects of call center operations and is a perfect program for new agent orientation or a refresher for experienced staff.
Recognizing there is no such thing as one size fits all education, TCCS also specializes in consulting and customization of education programs to fit the needs of any type or size of center.
For more information, contact The Call Center School at 615-812-8400 or visit www.thecallcenterschool.com for a complete listing of offerings, schedules, and costs.
The Call Center School is based in Nashville, TN, USA
Main Office
| Street | 790 Harding Place | | City | Nashville | | State / Province | TN | | Zip / Postal Code | 37204 | | Country | USA |
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