Brad Worthley International |
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Brad Worthley is an internationally acclaimed expert in customer service, leadership and motivation, and he is invited to travel throughout the world speaking on those subjects. He has owned a business consulting firm in Bellevue, Washington for the last 20 years, written three books, produced numerous training DVDs and CDs in conjunction with experts like Zig Ziglar, Brian Tracy, Jim Rohn, John Maxwell and others (available in stores throughout the U. S. like Sam's Club, Costco, Borders Books, Fry's and Best Buy, plus online at Amazon. com, iTunes. com, Audible. com, Emusic. com, iAmplify. com, LearnOutLoud. com, SimplyAudio. com and Napster. com).
You can also type Brad s name into any search engine and you will find hundreds of articles and links from all over the world about him and his firm. His client list contains some of the largest corporations in the world such as Bank of America, Key Bank , Bank One, Macys, Nordstrom, McDonalds, Alaska Airlines and Western Union, along with small and medium sized organizations from all different industries.
His firm s mission is to help organizations create service cultures: A place where employees love to work and customers love to do business. Brad is always the highest rated speaker at any event he presents at and his best known for his signature session titled Exceeding Customer Expectations which is also the title of his first book. This session was voted as one of the top four keynotes in the world by the Meeting Professionals International in 2011.
You can also type Brad s name into any search engine and you will find hundreds of articles and links from all over the world about him and his firm. His client list contains some of the largest corporations in the world such as Bank of America, Key Bank , Bank One, Macys, Nordstrom, McDonalds, Alaska Airlines and Western Union, along with small and medium sized organizations from all different industries.
His firm s mission is to help organizations create service cultures: A place where employees love to work and customers love to do business. Brad is always the highest rated speaker at any event he presents at and his best known for his signature session titled Exceeding Customer Expectations which is also the title of his first book. This session was voted as one of the top four keynotes in the world by the Meeting Professionals International in 2011.
Brad Worthley International is based in Bellevue, WA, USA
We are firm believers in a more holistic approach to improving service quality in an organization. Many organizations create customer service programs or initiatives in order to improve their level of service to the customer. However, we surveyed employees for years and found that they perceive that a program or initiative will go away in about 90 days. In the minds of the employees a program will get replaced by another program or initiative (they have perceived expiration dates). So we believe it is critical to focus on the word culture which provides the perception that customer service is woven deep within the fabric of the entire organization and not just within departments of the organization. It also embraces the concept that it is just as important to exceed our internal customer s expectations as our external customer.
We have been able to statistically validate the following profit chain and are able to use it to help our clients:
Great Leaders = High Employee Satisfaction = High Customer Satisfaction = High Profits
Instead of applying a band-aid approach to improving customer service by simply offering customer service training seminars, we believe it is important to begin at the start of the chain and methodically address each of the steps. When done properly, the results are long lasting and create a huge ROI.
We have been able to statistically validate the following profit chain and are able to use it to help our clients:
Great Leaders = High Employee Satisfaction = High Customer Satisfaction = High Profits
Instead of applying a band-aid approach to improving customer service by simply offering customer service training seminars, we believe it is important to begin at the start of the chain and methodically address each of the steps. When done properly, the results are long lasting and create a huge ROI.
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
Desire Success for Life Business
: The only thing that keeps people from achieving their goals or dreams is desire. Why do so many people want to lose weight, build their dream home, have a great relationship, or get the promotion they have always wanted but only a small percentage ever achieve it? Two people with the exact same skill set will end up with two different lives because one of them a chosea to desire the things they want more than the other. This session will have you evaluating and identifying the inner saboteur within that keeps you from living an extraordinary life. This seminar will free you from roadblocks to success and give you a step by step process on how to be more powerful in your personal or more...
How to Coach Your Employees Peers or Supervisor
: There is a huge difference between training and coaching, so this session will teach you the technical process of personal coaching. Coaching is a gentler form of communication that can get employees to do the things you have been asking them to do and help them gain respect for you in the process. Coaching is about self discovery and allowing employees to come up with their own answers to questions and solutions to problems. A great leader does not have all the answers, instead, they have great questions and that is what coaching is all about. Coaching can increase employee productivity by as much as 300%, so the coaching process is very powerful and needs to be learned in more...
Increase Communication Increase Success
: If you take a serious look at why companies struggle or employees fail, in most cases it is a lack of communication.
There is a process to developing a series of communication systems in order to be successful and these will be discussed. There should be no energy spared in an organizationa ™s efforts to increase the flow of information throughout the entire organization. This session is targeted to anyone in a leadership role, from any industry, at any level. Some of the topics covered will include:
a Three learning styles
a Five conversational behaviors
a Five primary causes of upsets
a Determining intent
a How to keep from making people wrong
a Eliminating office politics and drama
a 10 ways to give constructive feedback
Turning Managers into Leaders
: There are very few great a leadersa in this world because we train people to be a managersa . Managing is about process and leading is about people, so this session can help people make the transition to a leader. Brad believes that it is impossible to have a service culture unless you have leaders who are trained on how to lead people in that culture. Are you a manger that asks: a Did my employees do what they were supposed to do today?a or are a leader that asks: a Did I do what I was supposed to do today, so that my employees could do what they were supposed to do?a Brad provides suggestions on how we can more...
- K asked: I would like informtion on customer loylty on-site trining progrms. about Brad Worthley International
- K asked: I would like more information on the Customer Loyalty seminars and training. about Brad Worthley International
- K asked: I would like more informtion on the Customer Loylty seminrs nd trining. about Brad Worthley International
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