Training available from SuccessSystems, Inc.
Coaching Skills for Better Performance Management    : Real "What to do - How to do it" training in which you will learn how to delegate more skillfully, give positive and constructive performance feedback effectively, help people learn from their mistakes, build rapport, trust, loyalty and accountability, help people learn to think for themselves and take more initiative, and how to caringly confront problem behavior.
This training has been used by Hewlett-Packard, Motorola, Specialized Bicycles, more...
Effective Performance Management   : Performance appraisals, even with great forms, are not enough for truly effective performance management! In this results-focused webinar you will learn how to use tools such as the performance agreement, the relationship audit, skillful feedback (positive & negative), and caring confrontation to produce maximum performance results. This program also provides some helpful tips on how to involve employees in the process of goal-setting and some coaching questions to facilitate the process.
Handling Conflict With Skill : All organizations experience conflicts and even minor conflicts can have a negative impact upon morale, communication, teamwork and productivity. Most people have a spontaneous response to conflict situations that only adds fuel to the fire! Learn new responses that will help you resolve conflict situations with win-win outcomes. You will learn how to identify quickly which of the 3 conflict roles others are playing and what new responses are most effective for each role. You also will recognize the role you most frequently play in conflict situations. The new techniques can help you stop playing that role!
People Skills for Technical Professionals, Supervisors & Managers : Most supervisors, managers and technical professionals receive little or no interpersonal skills training in preparation for their jobs. Most of their time is actually devoted to dealing with people and American Management Association studies reveal that 75% of managers who are terminated are let go because of their difficulties with people!
This "How To" training has been one of our most popular programs and has been used by Hewlett-Packard, Frito-Lay, J C Penney, more...
Resolving Performance Problems : When performance is not meeting expectations most supervisors and managers do not know what to do to resolve the problem! Few people are comfortable with giving negative feedback and most certainly do not like having to confront problem behavior. In this results-focused webinar you will learn how to use tools such as the performance agreement, skillful feedback (positive & negative), and caring confrontation to produce maximum performance results. Even if your organization has a clearly defined progressive discipline process, your supervisors and managers need coaching skills to make it work!
Respectful Relationships : This is the positive pro-active approach to eliminating inappropriate, disrespectful behavior in organizations! Often when organizations have problems with harassment, discriminatory behavior, rudeness, etc., they put everyone through the typical anti-sexual harrasment training (1-2 hours of quoting the law, looking at a video and being told to behave!). What a waste of time and money! No behavior change is the usual result.
This training teaches participants how to identify behavior that is likely to be perceived by others as disrespectful and how to use interpersonal skills that are most likely to be perceived as respectful. When people learn to be consistently more...
Respectful Relationships (The Positive Approach To Ending Harassment & Discrimination In The Workplace!) : Merrily Archer, employment law attorney and former trial attorney for the EEOC explains the laws in her fun and folksy style and either Sam Lloyd or Tina Berthelot teaches what to do and how to do it to assure that interactions are perceived by others as appropriate and respectful. If you are seen as respectful you will not be accused of harassment or discrimination!
This training has been used by Colorado State Employees Credit Union, IHS Group, more...
Secrets of Super Service : When was the last time you received really super customer service? Unfortunately, such experiences are rare. Does your organization provide excellence in customer service and would your customers think of you when asked this question? Do you and your team provide super service for your internal customers?
Learn proven practical techniques to improve customer service in this results-focused webinar with Sam Lloyd. We have done customer service training for all kinds of organizations such as McKesson Medical Management, City of more...
Talent Management: Recruit & Retain Gen Y Employees : 1-Hour Webinar program with Sam Lloyd. With a tighter job market, millions of Baby Boomers reaching retirement age, and a young generation with very different values and expectations, the pressure is on to change recruiting and management practices! Learn how to attract the new crop of younger employees and what you have to do to keep them!
Training for Trainers : Learn from a master trainer in the same seminar that has been sponsored by universities across the U.S. for much higher fees! Now available directly from the course developers in Denver, CO. New trainers, want-to-be trainers, and veteran trainers rave about this course!
Management Development
Management / Leadership
Assertiveness Training for Managers : You have read or heard that about 70 of employees who quit their jobs do so to get away from their bosses Supervisors who are nonassertive fail to provide effective leadership and lose the respect of employees. Those who are aggressive alienate employees and breed resentment and retaliation.
Helping your supervisors and managers become consistently assertive can improve performance, loyalty and retention dramatically The most difficult part of a manager s job is dealing with people and this training will improve their skills for this critical component of their success and the success of your organization.
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Personal Development
Communication
Communicate Effectively With Practically Anyone! : Most people depend upon rapport happening accidentally and most have rapport only with a limited number of people. Learn how to create and maintain rapport with almost anyone in this practical and valuable seminar You will learn how to use "Blending" to make a connection quickly and how to recognize and match communication styles to assure effective, win-win interactions while building rapport and trust with all types of people. Improve your ability to influence others and make sure that others really hear you while you prove that you are hearing them. Anyone who deals with other people needs to learn these skills
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