Crossroads Consulting
Roy Turley has been involved in the theme park, themed entertainment and service industries for over 25 years, having developed, constructed and operated various projects across the country. Have vision, will travel.
Roy is founder of Crossroads Consulting, an operations and training firm specializing in the themed entertainment and hospitality industry. Recently, Crossroads Consulting became turley-vision - it's not tele-vision; it's turley-vision. Roy has received the Best Speaker award at the 1994 and 2000 World Waterpark Association Convention and Trade Shows.
Currently, Roy is the Parks Program Manager for Travis County, Texas Parks and Natural Resources, which includes 33 parks and nature preserves.
Roy graduated in September of 2002 from Hamilton University with a Master in Business Administration.
Award winning training from Roy Turley and turley-vision include:
Back to Basics Supervision , Commitment to Excellence and Hitting the Mark Customer Service .
Crossroads Consulting is based in New Braunfels, TX, USA
Roy began working when he was eleven years old at a movie theater until he was hired as the News/Public Service Director for a medium-market radio station when he was seventeen. After graduation, he began working as an Editor and Production Manager for a weekly paper later returning to radio where he was Morning Drive Personality, Program Director and Assistant General Manager.
His career in theme parks began at Silver Dollar City in Branson, Missouri and included the opening of Dollywood in Pigeon Forge, Tennessee. Roy was recruited by Gaylord Entertainment, Opryland USA in Nashville, Tennessee as Operations Supervisor and later became Manager of Operations of Fiesta Texas in San Antonio, Texas. Roy was recruited by Leisure and Recreation Concepts of Dallas, Texas to become the Project and General Manager of Park City Silver Mine Adventure in Park City, Utah. While with Leisure and Recreation Concepts he also was the Project Manager for WonderLand Theme Park in Dubai, United Arab Emirates and later became the Vice President/General Manager of Royal Gorge Bridge in Canon City, Colorado. Roy was recruited to be the Director of Guest Experience for the Kansas City Museum and Science City at Union Station in Kansas City, Missouri.
Roy is founder of Crossroads Consulting; now turley-vison - an operations and training firm specializing in the themed entertainment and hospitality industry. Roy has received the Best Speaker award at the 1994 and 2000 World Waterpark Association Convention and Trade Shows.
His career in theme parks began at Silver Dollar City in Branson, Missouri and included the opening of Dollywood in Pigeon Forge, Tennessee. Roy was recruited by Gaylord Entertainment, Opryland USA in Nashville, Tennessee as Operations Supervisor and later became Manager of Operations of Fiesta Texas in San Antonio, Texas. Roy was recruited by Leisure and Recreation Concepts of Dallas, Texas to become the Project and General Manager of Park City Silver Mine Adventure in Park City, Utah. While with Leisure and Recreation Concepts he also was the Project Manager for WonderLand Theme Park in Dubai, United Arab Emirates and later became the Vice President/General Manager of Royal Gorge Bridge in Canon City, Colorado. Roy was recruited to be the Director of Guest Experience for the Kansas City Museum and Science City at Union Station in Kansas City, Missouri.
Roy is founder of Crossroads Consulting; now turley-vison - an operations and training firm specializing in the themed entertainment and hospitality industry. Roy has received the Best Speaker award at the 1994 and 2000 World Waterpark Association Convention and Trade Shows.
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
Back to Basics Supervision
: Back to Basics Supervision - Often we forget the basics of supervision in our day-to-day operations. Whether we are a new supervisor or a long-time manager, our bag of tools may become rusty without use and proper care. Back to Basics Supervision is a two-hour workshop that looks at the characteristics of management, attitude, self-confidence, coaching, the circle of motivation and a success formula for supervisors. The session includes a workbook and audience discussion.
: Back to Basics Supervision - Often we forget the basics of supervision in our day-to-day operations. Whether we are a new supervisor or a long-time manager, our bag of tools may become rusty without use and proper care. Back to Basics Supervision is a two-hour workshop that looks at the characteristics of management, attitude, self-confidence, coaching, the circle of motivation and a success formula for supervisors. The session includes a workbook and audience discussion.Commitment to Excellence
: Commitment to Excellence - This two-hour, award winning workshop will discuss how to create quality, how to find out what the customer wants and how to gain productivity through people. Attendees will receive the Principles of Service and an action plan to create excellence in work and life. The workshop will include a workbook for attendees and audience discussion and involvement.
: Commitment to Excellence - This two-hour, award winning workshop will discuss how to create quality, how to find out what the customer wants and how to gain productivity through people. Attendees will receive the Principles of Service and an action plan to create excellence in work and life. The workshop will include a workbook for attendees and audience discussion and involvement.Hitting the Mark Customer Service
: Hitting the Mark Customer Service - We strive to hit the mark every time with our guests. We know that may not always be possible; however, it is critical to your team s and your organization s success that when we miss the mark, we go for another try. Hitting the Mark Guest Satisfaction is a look at the Top 10 Service Attributes, Guest Complaint Facts, Words to Use and more...
: Hitting the Mark Customer Service - We strive to hit the mark every time with our guests. We know that may not always be possible; however, it is critical to your team s and your organization s success that when we miss the mark, we go for another try. Hitting the Mark Guest Satisfaction is a look at the Top 10 Service Attributes, Guest Complaint Facts, Words to Use and | Head Office |
