Boston University Corporate Education Center

Training available from Boston University Corporate Education Center

Business Management

Accelerating Product Development Using Project Management : Time to market can make the difference between business success and failure for many organizations. To achieve optimal time to market, an organization must accelerate its own processes while adapting to shifting market requirements. Learn proven techniques that you can apply to your next product development effort

Advanced IT Project Management : With the increasing focus on common failures in IT projects, senior IT project mangers are increasingly under the spotlight to deliver value to their firms, more rapidly than ever before. This course helps IT project managers gain control of their environment by increasing their understanding of project business cases, newer development methodologies, and outsourcing.

Advanced Project Scheduling : Senior project managers need a variety of scheduling tools and techniques to plan today s complex and fast moving projects. This course explores the critical path and beyond, helping senior project managers create reliable schedules for important projects.

Advanced Purchasing Strategies sup sm sup : This workshop is designed for everyone who has attended the Essentials of Purchasing program or for the more experienced buyer who would like to improve their skills. Since significant changes are taking place in technology, organizations and the role of purchasing, it is mandatory to not only brush up on what your doing but also to become exposed to the most newly developed purchasing techniques, and to aid you and your company to prosper and grow in these changing times. This program takes the top six areas of need by purchasing professionals and goes in-depth in each area. You will be involved more...

Advanced Strategic Planning : Ready to take strategy to the next level? In this fast-paced, executive-level course, we look at emerging best practices, new tools and techniques, and innovations in strategy and strategic planning. We draw on the best selling book Blue Ocean Strategy and cutting-edge articles such as Stop Making Plans; Start Making Decisions to identify practical, impactful strategic processes that work in the reality of today s complex, rapidly-changing organizations.

BPM Professional Certification Practicum - Conducting an Analysis and Design Project : This course provides closure for the participants who have taken the pre-requisite classes in BPM Professional Certification and serves as the certification vehicle for this program. It is designed to try out all prior teachings by putting them into practice. It is built to apply the methods and techniques taught in the prior classes by working through a small group case study. Each team will be presented with case background materials and will have the availability of a mentor / facilitator who will act in role play as various participants in the case process. Students will build plans, scope the more...

Building Cultural Intelligence : One of the most frequently cited reasons for failure in mergers and outsourcing engagements is culture. Often, organizations underestimate the power of culture to influence decision making, problem solving, and collaboration. To build partnerships and relationships, we need to improve our cultural intelligence: our capability to move fluidly and work successfully with different countries and customs. In this course, participants will build cultural intelligence and gain skills to help them succeed cross-culturally.

Business Management Skills for Project Managers : Project managers are in a position to influence the financial performance of their organizations. Project managers also have a need to communicate the value of their projects to senior managers in a common language. This course helps project managers understand common business financial terms, and assess how their projects influence organizational performance.

Business Writing for Results : Communicating in writing is a skill that can greatly enhance your business dealings. With the spread of email as a business communication tool, writing effectively has become even more important. This comprehensive seminar covers the basics of written communication (style, grammar, punctuation) as well as more advanced techniques like the writing persuasively and choosing the best communication media.

Certificate in Applied Project Management Days : Today s organizations continue to be driven by external forces. World-wide markets demand smarter solutions, faster turnarounds and, if not lower prices, then higher value. This program gives you proven ways to meet the daily challenges of project management. BUCEC s Certificate in Applied Project Management is designed to help professionals accelerate their personal and company success. With a focused curriculum taught by skilled project management practitioners, the program enables students to acquire new skills and apply them immediately to their career. Our more...

Certificate in Applied Project Management Evenings : Today s organizations continue to be driven by external forces. World-wide markets demand smarter solutions, faster turnarounds and, if not lower prices, then higher value. This program gives you proven ways to meet the daily challenges of project management. BUCEC s Certificate in Applied Project Management is designed to help professionals accelerate their personal and company success. With a focused curriculum taught by skilled project management practitioners, the program enables students to acquire new skills and apply them immediately to their career. The evening more...

Chartering Teams to High Performance : Once you know where you re going, how you get there is the defining difference between a so-so team and a high performing team. A team s charter is its roadmap to success. A carefully articulated charter clearly establishes the ground rules and adapts to the changing needs and stages of a team s lifecycle, whether it s a project team, management team or recommendation team. The charter also establishes the role of the organization in ensuring the team s success. Start your team off on the right foot.

Coaching for Business Results : As the world gets more complex and the rate of change accelerates, organizations must perform at higher and higher levels as do the people they employ. Coaching, a one-on one relationship based process, takes practice to master. Research shows that coaching, when done well, has the promise to improve the performance of people one-by-one. This workshop is about moving coaching to the forefront of leadership responsibilities. Attend if you want to develop your coaching skills as way to help others optimize their levels of performance and deliver results that make a difference.

Commercializing New Products and Services Rapidity and Results : The commercialization of new products and services is critical to the future success of all industries, but especially so in today s global economy. Not only are new products essential to future profits, but also the commercialization of new products and services is one way to successfully maintain your prices, and to defend and differentiate your business. Participants in this workshop will learn to identify where the best ideas come from for new products and services and what are the top three reasons that new products fail to become commercialized.

Communicating with Influence Building Successful Interpersonal Team Communication : Individual and team success depends upon the ability of individuals to communicate with others and be understood. The communication skills covered in this course are required to successfully exploit individual and group potential, focus a team s efforts, maximize creativity, influence another s thoughts and actions, and continually improve quality and productivity.

Design For Six Sigma Service : Design for Six Sigma training is targeted towards helping teams develop and design new services and processes that meet the requirements of both the customer and the business. Additional Course Requirements Laptop computer-computers must be equipped with Microsoft Office Minitab Software (Which is not included in the price of the course.) The student needs Minitab version 14. The student version does not have the full tool set more...

Developing a Project Management Office : To compete in the current challenging economic environment, successful organizations are embracing project management as part of their overall strategy to achieve business results. Learn how a properly organized and managed Project Management Office can help your organization to achieve business success.

Developing Into a Powerful Leader : Leadership is a critical skill that every professional should possess to be successful in today's work environment. Developing your leadership skills goes beyond traditional assessments of your qualities and application of those results. New leadership concepts build on those insights help you uncover your mind-set, develop the passion you possess toward leadership and consequently become more productive and successful. This course will teach the practical skills you can apply to enhance your leadership skills. Recognizing who you are as a person is only the first step to developing into a powerful and effective leader.

Directing Teams to Finesse Team Facilitation and Coaching : A leader's credibility often is recognized through his or her confidence and effectiveness in leading and facilitating teams through business critical/strategic decisions. This becomes all the more challenging when team members are more technically proficient than their leader. Leaders with proficiency in facilitation are able to transcend this technology gap to channel the expertise of others to produce desired results. Poorly orchestrated meetings, team sessions or group problem solving events led by individuals who lack skills, focus, and command, consume valuable time and accomplish precious little. An individual who possesses powerful facilitation skills and more...

Driving Performance Through Emotional Intelligence : Mastering the Art of Interpersonal Leadership begins to unravel the mystery of what separates those who truly are influential within organizations from those who could be. Through developing your intrapersonal intelligence and interpersonal intelligence understanding yourself and understanding others you will gain insight into the motivators and drivers that affect your own behavior and that of others. This course focuses on the critical elements that form the foundation of successful relationships.

Effective Project Leadership : Project managers must be able to assess situations quickly and accurately to maximize project resources and minimize project threats, this course will present the competencies needed to apply project leadership to create the positive project environment. Do you have the tools to provide project leadership? This course will provide you with the needed information to answer that question. Each student will complete a project leadership assessment tool, learn the various methods of leadership and how the methods interact to create the project dynamic and how to lead project resources to project success as defined by the project sponsor.

Finance Accounting for Non-Financial Managers : Increasing profits and performance are two of the major responsibilities of every manager. This 2-day course will enable you to communicate confidently using financial data and gain practical insights into the crucial financial measurements used by top management.

Getting Our Message Across Strategies for More Effective and Confident Public Speaking : Whether you re giving a project status report at a staff meeting, introducing your products and services to potential customers, speaking on a panel at a professional conference, toasting a colleague at an awards banquet, or delivering a keynote address to business and community leaders, this 2 day course will give you new confidence, strategies and practical tips for approaching the often dreaded public speaking assignment. It will cover both the cognitive side of presentations organizing your thoughts and information and the physical dimension enlisting your voice and other physical tools at your command--to engage your audience on an emotional as well as more...

How To Achieve Results Through Influencing : Effective influence doesn t just happen! How do you get people to buy into your ideas and your needs? Being able to accurately read situations, individuals and groups, and applying the appropriate type of influence behavior are the keys to becoming successful at influencing. Influence is the ability to have others take a desired action while building and maintaining the relationship. Participants will learn influence strategy and behaviors and how to plan and prepare for them.

How to Purchase Services : SERVICES-They don't come in containers and you can't count them. Plus, you often buy them but don't use them until after you need them. Those are just a few of the reasons that make cost-effective purchasing of services a major challenge. Do you get the quality of services that you want for the best price you can find? In this workshop you will learn to purchase services with the same confidence as purchasing "hard goods". You will learn how to find the right service suppliers and pin down what you are getting and for how much. You will discover proven ways to develop definitive services contracts and monitor service quality and supplier performance. When 73% of the workforce is employed by more...

Improving Purchasing Performance - Developing New Skills for A Changing Profession : The old rules no longer apply. Buyers must apply a new set of skills, alongside the old, to deliver the value that their organizations need, expect, and demand. Because the procurement function has such a significant impact on the organization, it is imperative that buyers are encouraged to continually monitor and maintain their professional development. This program has been developed with the new environment in mind. It is intended to complement, not supplant, the more technical (and traditional) buyer training curriculum. Training can be a powerful catalyst in the process of changing minds -- the first step in realigning buyers with where their organizations want them to go.

Improving Supervisory Management Skills : This course provides you with both useful ideas and practical tools to improve your overall supervisory and management effectiveness. Mid-level and front-line managers and supervisors are the driving force for improving performance, productivity, quality, and innovation in today s organizations. Whatever pressures and opportunities face you, this seminar will provide you with useful new skills and insights.

Improving Your Presentation Skills : Regardless of your position, you will occasionally be required to present information to others. Whether the presentation is impromptu, casual or formal, you must be able to demonstrate confidence and clarity to effectively deliver your message. This workshop provides strategies, coaching, and practice in developing your presentation skills.

Improving Your Purchasing Negotiating Skills sup sm sup : Today, more than ever, those in the purchasing function and other key people charged with the responsibility of investing their company's money must be knowledgeable about the ways to maximize these investments. Management is placing increasing demands on its buyers to cost effectively purchase its goods and services. In fact, they see this function as the area of greatest profit contribution. One clear-cut way of achieving these goals is to discover ways that will help you to improve your negotiation skills. You can "learn by doing" with an experienced purchasing negotiator who will show you techniques guaranteed to bring immediate results.

Information Gathering and Facilitation for Business Processes : This course provides practical training to ensure that trustworthy input for analysis and design is gathered in either one-on-one interviews with process stakeholders or in facilitated group settings. Techniques for generating innovative business process solutions in creative sessions will be addressed. These techniques will allow the participant to deliver better solutions based on consensus and commitment from stakeholders.This course will answer the Who, What, When, Where, Why and more...

Introduction to Business Process Management for Business Analysts : This one day seminar is designed to introduce BPM fundamentals to Business Analysts. It will also qualify towards the BUCEC BPM certification. It provides an overview and discussion of the principles, concepts, trends and techniques required to transform your business and analysis activities from a traditional, functional approach to a process-centric one. The class provides a survey of the various methods for architecture, analysis, design, and specification being used in the more...

Introduction to Business Process Management for Project Managers : This one day seminar is designed to introduce BPM fundamentals to Project Managers. It will also qualify towards the BUCEC BPM certification. It provides an overview and discussion of the principles, concepts, trends and techniques required to transform your business and analysis activities from a traditional, functional approach to a process-centric one. The class provides a survey of the various methods for architecture, analysis, design, and specification being used in the Business more...

Introduction to Business Process Modeling Analysis and Design : This course provides an introduction to the skills and techniques required to design new processes or to redesign and improve existing processes. This course focuses on identifying opportunities for process improvement and presents the process analysis, modeling and design techniques and tools required to improve performance. Participants will learn to scope processes and to model organizations, value chains and specific processes using graphical models to document results. And, they will learn how to define measurement techniques for evaluating outcomes. Guidelines are provided for establishing modeling standards and selecting simple tools. The course is more...

Leadership Excellence in a Complex World : Leaders in today s organizations operate on a fast track: we lead initiatives that can change by the hour, manage diverse resources from multiple organizations, and achieve results that become dated moments after they are posted. In this complex world, leaders cannot succeed with old tools. This workshop is designed for leaders who want to boost their performance to the next level. It will introduce methods and models for successfully managing ambiguity and thriving amidst complexity.

Leading Managing Successful Teams : The art of team leadership involves nurturing individual and group potential, building team dynamics that maximize synergy and creativity, developing team relationships that lead to commitment and dedication, and appropriately empowering people to make the right decisions for the team and the organization.

Lean Six Sigma Black Belt : The objective of our Lean Six Sigma Black Belt curriculum is to help participants develop a working knowledge of the Lean Six Sigma Quality tools and statistics and to acquire the ability to apply those tools and statistics to solve business problems. The course is based on the Action Learning paradigm with a focus on skill acquisition: attendees are expected to come to the class with a project to work on over the course of the four months of the program. As concepts are presented in class, having a project ensures the participants are more...

Listening to Influence Getting More Out of Conversations : The ability to listen is critically important for your success. But few know how to really listen - to focus, receive, respond to, retain and retrieve vital information. Now get more benefit - and less frustration and disappointment - from business interactions. Learn to bar distraction, increase response and feedback, and remain fully "present." This hands-on workshop takes you beyond listening's importance, nature and understanding- function to develop its INFLUENCE-potential to motivate others to more authentically communicate themselves - thus creating more efficient and productive dialogue.

Making Your Ideas Theirs Advanced Communication Strategies : Do your messages hit their mark? When communicating with others, do you get the results you want? Whether presenting to an audience of thousands, conveying information to a team, or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives. Yet masterful communication goes beyond simply crafting a clear message or practicing active listening skills. This course shows you how to decode the hidden clues and subtle cues in others words and behaviors and how to use that information to craft and deliver the most influential and persuasive messages.

Management Planning The Bridge Between Strategic Direction and Project Implementation : An essential part of a leader/manager s role is to translate corporate strategic direction into objectives and tactics. Management planning is a natural precursor to launching project teams or deploying strategic goals through a business unit or department, to ensure management efforts fully support the execution of leadership direction. Management planning employs tools and methodologies to identify clearly where efforts should be directed to produce the greatest ROI (return on investment) and ROE (return on effort).

Managing a Business Process Project : This course in change management provides managers and business analysts with a systematic process design methodology. It merges the disciplines of BPM with Project Management enabling effective and rapid change across organizational boundaries. This simple, repeatable methodology includes universal PM and BPM-specific techniques, guidelines and tools. A hands-on workshop provides materials and practical exercises covering the four major phases of process change: Visioning to ensure a common visualization of the more...

Managing Generational Differences Piloting and Motivating the New Work Force : Many organizations have figured out how to recruit young talent only to watch them drive down a collision course with seasoned employees over issues like work ethic, respect for authority, dress code and every work arrangement imaginable. The fact is generational conflicts are not merely a matter of young versus old. They mirror critical business issues every organization faces as it transitions from the workplace of the past to that of the future. This course focuses on the new multi-generation workplace as a complex and dynamic organism that requires flexibility and skill from all participants, especially from managers and leaders.

Managing Information Technology IT Projects : This 3-day course provides an overview of how project management concepts and principles are applied in an I.T. environment, using lecture, small group activities, and discussions. The course allows each team to follow an I.T. project from design to completion, emulating the project management life cycle.

Managing Successful Negotiations : Whether knowingly or not, people negotiate everyday when they haggle over price, decide which movie to see, discuss the conditions of employment, or settle terms and conditions of a contract. The program is designed to help you acquire the necessary concepts, skills, and techniques to prepare for and conduct successful negotiations.

Managing Troubled Projects : Despite the rapid advancement of the profession of project management, every organization has projects that are not achieving from time to time. There is a need to recover or rescue these projects in order to meet their business objectives. Learn about the tools and techniques that help you take over an existing project and succeed in meetings its objectives.

Maximizing Global Success Designing and Managing Remote Operations : As the economy globalizes, competition requires companies to become more efficient and effective in a boundaryless manner. The remote individual and manager of remote operations needs new skill sets and tool kits to be successful. Technology tools may help to mitigate time and distance but, have limited effectiveness used absent of other methods. Project task design, communication strategies, problem solving methods, organizational design, tracking and evaluation of remote activities, and working across functional boundaries are necessary in a virtual environment. Through hands-on development, skill building exercises, group discussions, real life case studies, more...

Newly Appointed Managers : Whether you are a new or existing manager, you face unique challenges. New managers need to make the transition from individual contributor; they must accomplish their own work as well as motivate others to achieve results. Existing managers need to continually develop key skills in order to lead their staff toward achieving business goals. Through skill-building exercises and activities, group discussions, and an exploration of real-world challenges, you will learn how to lead and motivate your staff to attain optimum performance.

Peer Mentoring A practical approach to knowledge transfer : Peer Mentoring teaches people how to transfer knowledge and deliver on-the-job training. Originally developed for engineers at Microsoft, Peer Mentoring has evolved over the last ten years to help thousands of individuals and teams cross-train, navigate transitions, and get new staff up to speed quickly and efficiently. The course is a fast paced, one-day program that uses plain language and practical tools to develop communication and training skills.

Positive Assertive Management : If you have trouble saying "no," or feel that people do not really listen to you, this workshop is for you! It will empower you to state your case, resolve conflict, and negotiate positive outcomes - and give you fail-proof techniques to insure you will be heard.

Preparing for the PMP Exam : This course is intended to prepare project managers for the Project Management Professional (PMP ) Certification Exam offered by the Project Management Institute (PMI ). This course will enable you to identify your personal strengths and weaknesses regarding mastery of the five Process Groups and nine Knowledge Areas, and enable you to develop a personal study program to more...

PRINCE2 Foundation : Project failure is a common occurrence. Missed deadlines, overrun budgets, and poor quality outputs plague today s business units every day. Worse yet, most of the business benefits these projects were undertaken to achieve are never realized. The reasons for these failures are numerous but with a common thread -- the projects lack a structured approach to project management. PRINCE2 offers a structured approach for effective project management and successful project outcomes. It offers regular reviews of progress against the plan and business case, flexible decision points, automatic control of deviations from the plan, and management stages for more accurate planning. This is the first of two more...

PRINCE2 Overview : The PMBOK while providing encyclopedic coverage of project management still requires its practitioners to employ a project management methodology so that work can be planned, performed and controlled effectively. In the UK, Europe and in over 150 countries worldwide, the PRINCE2 project management methodology is the methodology of choice to identify and organize the key elements from the PMBOK and other sources that are critical to project success. PRINCE2 offers a common sense, realistic approach to the managing of projects of all sizes. It is a process-based methodology that more...

PRINCE2 Practitioner : If you want to be effective using the PRINCE2 method, a command of the theory behind it (as taught in MDP334 PRINCE2 : Foundation) is essential. But theory alone is not enough; you must be ready to apply the theory to real project situations. As a natural follow-up to the theory-based Foundation course, this course is focused on applying the theory to a real-life case study. Students will work alone or in pairs as they create many of the management products needed to manage the case study project. Through this application, they will be preparing themselves not only for more...

Principles of Business Process Management : This course is the foundation for all courses in the Business Process Management curriculum and is required for BUCEC BPM certification. It provides an overview and discussion of the principles, concepts and techniques required to transform your business from a traditional, functional organization to a process-centric organization. The course introduces a systematic approach for the day-to day monitoring, measuring and managing your company s business processes performance.

Principles of Project Management Business Analysis : Are your projects successful? Industry studies show that the high rate of project failure is often due to inadequate involvement of the end-user and poor definition of product requirements. This course is a thorough introduction to managing projects more successfully based on our highly successful PMBOK Guide-based 3-day survey of project management "Principles & Techniques" with an added 2-day emphasis on the role of the business analyst, who assists the project manager in defining user more...

Principles Techniques of Project Management : This 3-day course provides an overview of project management concepts and principles using lecture and discussions. An integrated case study will provide students with a first-hand opportunity to practice the theories and concepts discussed in the classroom throughout the course. This course is 100% compliant with the Project Management Institute's (PMI ) current Project Management Body of Knowledge. (PMBOK )

Program Management Managing in the Complex Multiple Project Environment : As forward thinking organizations search for ways to increase their business success, they increasingly rely on project management professionals. Projects are increasing in size and complexity, resulting in increasing demands on the project managers. Learn about the tools and techniques that help you to succeed in an increasingly complex project environment.

Project Communications Management : Managing project communications is one of the most important duties of a project manager. Project managers must keep project owners, team members, management, subcontractors, and others informed of project status, while constantly evaluating where the project is and where it is going. This course helps project managers assess their project communication needs, plan for meeting those needs, and effectively communicate project status and forecasts throughout the project life-cycle. This course is 100% compliant with the Project Management Institute s (PMI s ) current more...

Project Cost Management : The first step in successfully managing a project s costs is to have a project budget that realistically reflects the costs for executing the project. This course gives project managers the tools they need to develop reliable cost estimates by assessing necessary project resources, applying one or more cost estimating methods, adjusting the estimates based on resource availability and project risk, and evaluating the quality of cost estimates prepared by others. This course is 100% compliant with the Project Management Institute s (PMI s ) current more...

Project Framework and Integration Management : This two-day course provides an overview of project management concepts and principles using lectures and discussions. An integrated case study will provide students with a first-hand opportunity to practice the theories and concepts discussed in the classroom throughout the course. This course is 100% compliant with the Project Management Institute s (PMI s ) current Project Management Body of Knowledge (PMBOK ).

Project Human Resource Management : Effective project managers must possess strong skills in organizational planning; team building, and staff management. Students are provided with the tools to help them face the challenges of managing matrix teams and the added complexity of managing a virtual team. Students will also examine motivation, influence, power and effectiveness theories from industrial-organizational psychologists and management theorists to help them understand how and why people work, and the effect of power on project teams. This course is compliant with the Project Management Institute s (PMI s ) current more...

Project Management Earned Value Management Systems Methods EVMS : This course will introduce you to the concepts of Performance Measurement using Earned Value Systems. Earned Value Management is a technique used to quantitatively assess the real progress of a project by understanding the work that was completed, the time taken to complete it, and the actual costs or effort to complete the work. You will learn the fundamental tools and techniques for every day efforts of measuring project performance and how to convey this information to management and stakeholders.

Project Management Fast Track : The Project Management Fast Track is a hands-on program that is aligned with the Project Management Institute s (PMI) Guide to the Project Management Body of Knowledge (PMBOK Guide). This program is designed to help you understand and pull together all the knowledge areas and processes of project management necessary to plan and execute, control and close successful projects. A case study is more...

Project Management for Everyone A non-technical approach : Increased productivity, reduced stress, greater confidence; these are some of the benefits of gaining control of your projects and your project team. This two day course provides practical skills which enable you to better manage all aspects of your projects and increase your team s performance by utilizing effective communication skills.

Project Management Using Microsoft Project 2003 : Professionals and students who understand the theory and concepts of project planning, scheduling and control are often frustrated by the difficulty of apply them in Microsoft Project This course is designed to bridge the gap between theory and the practical use of MS Project. Using a simple case study and hands on techniques, students will learn how the software works under the covers. They will learn how to create custom Views (including Gantt Charts), Tables, more...

Project Planning and Control : In today s business environment, where projects are constrained by aggressive deadlines and limited resource availability, project managers need practical, best practices skills and tools. This course adds to your skill set by teaching you the methods, tools and techniques that are used in planning, monitoring and controlling projects. The appropriate educational techniques are used to provide the participant with simple, logical approaches to the effective and efficient management of projects. Your learning is reinforced through a number of hands-on exercises using case studies and real project examples. MS Project is used throughout the course to facilitate learning and to illustrate the more...

Project Procurement Management : This course provides students a detailed view of the processes used to acquire resources, to complete projects, and to ensure fulfillment of requirements. Students are introduced to the procurement acquisition and contract processes of project management, and to the details on contract administration. A systematic approach will aid students in developing an in-depth understanding of procurement and contracting issues from the standpoint of both buyers and sellers of products and services needed to complete project work. This course is 100% compliant with the Project Management Institute s (PMI s ) more...

Project Quality Management : This course focuses on both the management of product quality and the management of the process quality for creating project deliverables. It provides exposure to the tools, techniques, and metrics used to ensure that sufficient product and process quality is achieved. It includes exercises which allow attendees to learn how to plan quality into a project and determine key metrics to manage project and process quality.

Project Risk Management : Project managers are critically examining their approach to managing risk. To remain competitive, project managers cannot afford to set up contingencies or control measures for every conceivable risk. Rather, they must determine proportionate expenditure to managing risk. This course introduces learners to widely accepted risk assessment, management, and control practices using tools and techniques. This course is 100% compliant with the Project Management Institute s (PMI s ) current Project Management Body of Knowledge (PMBOK ).

Project Scope Management : This course will provide students with the skills and knowledge required to accurately define project scope, create a Work Breakdown Structure (WBS) that details all work components, and learn the elements involved in scope verification and scope control. Scope planning is the most important phase in any project because effective scope planning ensures an understanding of the business case. It involves developing the scope management plan that will be the source of future business decisions, including the criteria to determine if the project is successful. This course is 100% compliant with the more...

Project Time Management : Understanding a project's schedule requirements and the time-phasing of project tasks is the backbone of effective project management. This course, compliant with the Project Management Institute s (PMI s ) current Project Management Body of Knowledge (PMBOK ), focuses on the importance of developing an accurate, enforceable project schedule. Participants will be guided through project-schedule development theory and implementation by means of lectures, discussions, and a case study.

Relationship Management Up Down and Sideways : The old adage it s not what you know, it s who you know holds more truth than many of us would like to admit. Relationship is the strongest form of influence whether providing direction or support to those you manage, creating or managing change across the value chain, developing peer-to-peer camaraderie or vying for resources and support from your own manager or other people within an organization. The ability to develop effective relationships is a stronger determinant of success than technical skill or proficiency. This course will show you the steps necessary to develop the ability to exert influence vertically throughout all levels of an organization and horizontally with business partners across strategic business units.

Seven Steps to Improved Work Flows : Every business is a collection of processes. The average process contains over 80% Non-Value Added Activity (NVA). Identifying and eliminating NVA dramatically cuts cycle time and costs. Efficient workflows increase profitability, competitiveness and customer satisfaction. Accordingly, Business Process Improvement is one of the most important activities for successful organizations. This three day course is highly interactive and content packed. The work shop will equip participants with the tools and techniques that they will need to measurably more...

Simulation of Real World Project Management : This is a dynamic and very interactive project management course. Working with proprietary simulation software and a case study that revolves around an entrepreneurial company, you will be challenged to satisfy the needs to achieve an aggressive time schedule and budget, with limited resources. You will work in a team environment to manage the project. Expect issues to arise as you work through a simulation of a real-life project lack of resources, budget problems, etc. Learn how to address problems that occur on projects and develop solutions to meet the end goal. On the last day of the class, you and your team will present to the class on your findings and lessons learned.  more...

Situational Leadership - Twelve O Clock High : This advanced film case study has been used by hundreds of thousands of leaders to powerfully advance their skills in diagnosing, adapting and communicating all in a dynamic workshop setting. At one level, Situational Leadership is used as a lens to analyze the performance of a work group and their leadership. At a more pragmatic level, the focus is on helping learners to grow skillful and confident in applying the Situational Leadership Model to positively impact the performance of individuals and teams.

Situational Leadership The Core : Situational Leadership is the most prevalent leadership system used in the world and has been for over 40 years. Constantly updated and refined, based on client feedback and research, it is a powerful and pragmatic workshop based on a simple model of how to adapt one s behavior and when! Behaviorally based, proven and intuitively simple, this model has more value today than ever before. Situational Leadership The Core, workshop is the centerpiece of the situational suite of training technology and services. It seamlessly links to other programs and services designed to build and extend more...

Six Sigma Champions Training : Our design for Champions training overlaps with the design for Executive Orientation. Champions training includes everything in the two-day executive orientation, plus a third day to allow time to organize the Business Quality Council, apply our process for chartering high leveraged projects linked to key business outcomes and wrestle with resource constraints for Black Belts around time dedicated to projects. Third day is in quotes because when actually doing all three days, the agenda items need more...

Strategic Alignment of the Project Portfolio : Many organizations lack a common understanding about their projects. This lack of clarity can impede progress toward achieving the organization s goals. This course surveys the popular views of corporate strategy, and equips the project manager with the tools and understanding necessary to keep his or her project on the organizational fast track

Strategic Decision-Making and Problem-Solving for Leaders : We make decisions every day, so what makes a decision strategic? The difference lies in its degree of impact and downstream implications. Should we introduce a new product? What development approach should we take? I have three projects and one budget. How can I determine which project to fund that will have the highest value? These are strategic decisions that potentially affect the future of an entire company. This course will show you how to improve your decision making capabilities through innovative processes and proven practical tools to effectively solve problems, address challenges and capture opportunities. You will learn how to maneuver through critical business decisions and how to minimize the risk of making the wrong decisions.

Strategic Marketing Concepts Strategies : This course relates both traditional and new marketing concepts to today s fast-paced, competitive and segmented business environment, with the emphasis on relating marketing theory to practical and effective real-world solutions. Both industrial and consumer situations will be considered with a strong focus on new product/service introduction, and product/service life cycle extension.

Strategic Thinking Planning and Deployment : Why do nearly 90% of strategic plans fail? Contrary to popular belief, strategy does not only occur at the top tier of the organizational hierarchy, but at every level throughout the organization. The ability to establish meaningful, financially sound direction, and to determine, deploy and implement the most effective strategies to get there is a fundamental skill every successful leader/manager must possess. In this course you will explore current thinking on developing, deploying and implementing strategy, including methodologies that promote flexible and focused strategic objectives that drive and sustain competitive bottom line performance.

Strategies for Managing Change Managing People in a Changing Environment : As organizations develop new strategies to survive and grow, implementation of these changes requires employees to develop new knowledge, skills, and processes. This 2-day course focuses on the process of change, and what is required to build commitment to change within the organization. Discussion, analysis, and exercises will help you learn to manage change effectively, and become a more skillful change agent.

Strengthening Effectiveness Across Organizational Boundaries : In an increasingly complex world, we must rely on our colleagues across department, organizational, and cultural boundaries in order to get things done. The challenge of coming together to get things done is considerable. People have different agendas, action items, responsibilities, and assumptions. Yet, to be successful, we must develop productive relationships and successfully manage differences. In this workshop, we learn about what it takes to cross the white spaces effectively and achieve results.

The 5 Management Essentials for New Managers and Supervisors : The road to success for new managers can be rocky and uncertain. For those whose outstanding skills and abilities have propelled them up the ranks, the next rung on the career ladder often leads to a management or supervisory position in order to get ahead. Many new managers receive inadequate or no preparation for their new manager role or its responsibilities. For some, the volume of responsibilities and learning curve can seem insurmountable. Though managers must learn many skills to be successful, those who have mastered the role agree that skills in five important areas are essential for all new managers to have firmly in their grasp: more...

The Legal Aspects of Purchasing sup sm sup : No vague, abstract theories here--just solid, put-it-to-use material based on vast experience and proven methods. This systematic and well-organized seminar has repeatedly received the highest praise from the best judges of all, on-the-line purchasing professionals. You'll find the answers you need in just two days at this seminar--when a contract is a contract, the best way to determine the authority level of the seller, how to get an extended warranty at no extra cost and the best remedy for avoiding and settling disputes.

Time Management Survival Skills : Managing your time effectively is the key to increasing your productivity by working on the priorities that give you the highest payoff. This course will teach practical skills you can apply to increase your productivity and accomplish your goals by using time efficiently, eliminating interruptions and time-wasters, getting and staying organized, and managing your multiple priorities.

Understanding Managing Conflict : Conflict is a fact of life. By better understanding conflict and how it affects your working relationships, you can begin to make conflict work for you, not against you. This highly-interactive 3-day course will help you strengthen your ability to work creatively with all types of conflict and improve your effectiveness in interpersonal relationships and negotiations. Extensive resources for further learning will be provided throughout this course.

Understanding Working with People : Understanding why people behave as they do is vital to productive communication. We manage, make decisions, implement tasks, and work with people in many different ways. Yet, so often we assume others think as we do! This course provides insight into the motivations, behaviors, and actions of you and those around you. Applying this knowledge will increase interpersonal skills and improve communication.

Business/Management

Aligning Your Workforce to Organizational Goals : Successful organizations know what separates them from their competitors-it is their ability to purposefully connect their workforce with business goals. Don't forfeit your personal effectiveness, or your organization's by overlooking how organizational alignment drives superior results. Move from valued contributor to strategic thinker by learning to use a flexible methodology and tools for aligning your workforce to business goals then adapting them to your own needs.

Analysis and Design of Business Processes : This course provides practitioners and business analysts with an introduction to the skills and techniques required to design new processes or to redesign and improve existing processes. It is a required course for certification as a BUCEC BPM Professional. This course focuses on identifying opportunities for process improvement and presents the process analysis, modeling and design techniques and tools required to improve performance. Participants learn to scope processes and to model organizations, value chains and specific processes using graphical models to document results. And, they learn how to design measurement more...

Architecting a Process-Centric Organization : This course provides an introduction to the principles, methodologies and tools required to manage the processes, activities and reporting relationships in a process centric organization. It is a required course for certification as a BUCEC BPM Professional. This course focuses on the development of a business process architecture a high level depiction of the value chains and core business processes within your organization. It covers the use of effective performance measures, and the use of business process frameworks to rapidly develop your processes. The course describes a systematic approach for identifying and more...

Architecting, Designing and Managing a Process-Centric Organization : This course provides an introduction to the principles, methodologies and tools required to manage the processes, activities and reporting relationships in a process centric organization. It is a required course for certification as a BUCEC BPM Professional. This course focuses on the development of a business process architecture ? a high level depiction of the value chains and core business processes within your organization. It covers the use of effective performance measures, and the use of business process frameworks to rapidly develop your processes. The course describes a systematic approach for more...

Assessing Training & Development Needs to Support Business Goals : The success of any business venture is dependent on the competencies or abilities of employees in reaching their goals. The ability to conduct a high level organization assessment for the purpose of identifying training and development needs is one of the most critical tools in supporting organizational efforts of growth and marketplace adaptability. Here you will learn how to conduct an organizational assessment that analyzes business needs and then identifies the true training and development needs.

Bridging the Gap between the PMBOK 2nd edition (2000) and the 3rd edition (2004) : A one day ?BRIDGE? course is intended to allow students who have been preparing for the PMP exam based on the 2000 edition of the PMBOK (this is currently called the 2004 exam ? the new exam is referred to as the 2005 exam) to realign their preparation to the 2005 exam. Strategically, the course bridges the PMBOK version gap. Tactically, the course is designed to utilize a positive transfer of training approach capitalizing on the knowledge they already have. A combination of text based presentation, graphic and animated presentation, and course text are used. Emphasis will be placed on more...

Building High-Performance Teams : There is strength in numbers. That is why effective teams are so powerful in the corporate environment. This course will give you the knowledge, skills, and motivation necessary to build and lead strong teams for meeting corporate goals.

Certificate in Project Management : Attend this Online program prior to July 15, 2005 and save $300! *The price of this course will increase $300, from $5,395 to $5,695, effective July 15, 2005. People learn differently and, until now, technology-based training has been very static. The online offering of these courses are given using a dynamic, state-of-the-art, adaptive learning system, with content provided in multiple formats and styles. The system finds the students most effective learning style and offers them the content in that style. Further flexibility is provided that allows students to select their own learning preferences. The learning preferences are both in terms of more...

Coaching for Business Results : As the world gets more complex and the rate of change accelerates, organizations must perform at a higher level as do the people they employ. This workshop is not about the annual performance review process. It is about moving coaching, a critical development tool, to the forefront of leadership responsibilities. This workshop is for you if you want to develop your coaching skills as a way to help others optimize their levels of performance and deliver results that make a difference.

Communicating & Presenting for Management Success : Your ability to communicate with individuals and with small and large groups is crucial to your success. This 3-day course will give you the skills and confidence to listen, give praise and negative feedback, run meetings effectively, and deliver clear messages to any audience. You will have several opportunities to be videotaped and to see and hear yourself in action.

Consulting Inside Your Organization : People at all levels of the organization often are asked to use their knowledge and skills to facilitate change or improvement, but they do not have direct control over how those changes are implemented. Consulting is the process of recommending actions without having formal authority to put those actions into place. This seminar explores the consulting process, based primarily on Peter Block s model. Through exercises, discussions, and simulations, participants will learn how to add value to the organization by building productive working relationships with clients.

Delivering & Facilitating Effective Training : Effective training demands skillful delivery by a prepared and confident presenter. This 3-day course will increase your power and presence in the training arena and arm you with the tools required to meet and exceed your program objectives. Through the creation if a highly interactive classroom environment, the use of videotaping, feedback from peers and a professional facilitator, this training experience will insure improved training skills for all.

Design For Six Sigma (Manufacturing) : Design for Six Sigma training is targeted towards helping teams develop and design new products that meet the requirements of both the customer and the business. Additional Course Requirements Laptop computer-computers must be equipped with Microsoft Office Minitab Software (Which is not included in the price of the course.) The student needs Minitab version 14. The student version does not have the full tool set needed for the course. Minitab may be purchased through the Minitab site at http://www.minitab.com/

Effective Project Scheduling : Understanding a project's schedule requirements and the time-phasing of project tasks is the backbone of effective project management. This course, compliant with the Project Management Institute's PMBOK (2000 Edition), focuses on the importance of developing an accurate, enforceable project schedule. Participants will be guided through project-schedule development theory and implementation by means of lectures, discussions and a case study.

Enhancing Trust in the Workplace : Trust is critical in achieving results with people. Increased trust leads to more motivation, creativity, innovation - and ultimately, increased productivity and greater work satisfaction. This program introduces participants to the cutting-edge, easy-to-understand Reina Trust & Betrayal Model along with tools, skills and methods that support building and sustaining trust.

Essentials of Purchasing : No vague, abstract theories here--just solid, put-it-to-use material based on vast experience and proven methods. This systematic and well-organized seminar has repeatedly received the highest praise from the best judges of all, on-the-line purchasing professionals. You'll find the answers you need in just two days at this seminar--the best deal from suppliers, developing and maintaining a competent supplier base, understanding the supply chain concept, the implementation of the Procurement Card, winning at negotiations every time, inventory valuation techniques, the most important things to know about the legal side of purchasing, measuring supplier performance, and much more.

Estimating & Managing Project Costs : The first step in successfully managing a project s costs is to have a project budget that realistically reflects the costs for executing the project. This course gives project managers the tools they need to develop reliable cost estimates by assessing necessary project resources, applying one or more cost estimating methods, and adjusting the estimates based on resource availability and project risk. Students are also taught a process for evaluating the quality of cost estimates prepared by others

Finance & Accounting for Non-Financial Managers : Increasing profits and performance are two of the major responsibilities of every manager. This 3-day course will enable you to communicate confidently using financial data and gain practical insights into the crucial financial measurements used by top management.

Fundamentals of Project Management : People learn differently and, until now, technology-based training has been very static. The online offering of these courses are given using a dynamic, state-of-the-art, adaptive learning system, with content provided in multiple formats and styles. The system finds the students most effective learning style and offers them the content in that style. Further flexibility is provided that allows students to select their own learning preferences. The learning preferences are both in terms of learning media and learning style. The courses are designed using highly effective, flexible, cognitive approaches that create a rich learning environment. BUCEC has taken a unique approach in the more...

Gateway Leadership Certificate Program : Developing future leaders is the single greatest challenge that all enterprises face today. Corporate research over the last 30 years proves that those companies that invest in the development of leaders and maintain a bench strength of talent results in a significant competitive edge demonstrated in profitability, adaptiveness and sustained and predictable results. A series of recent corporate studies suggest that developing leadership talent, versus buying transient leaders, is both the most efficient and effective means of strategic success. The value proposition is clear: The enterprise can most efficiently and effectively improve executive bench strength through the more...

How to Assess & Manage Project Risk : Project managers are critically examining their approach to managing risk. To remain competitive, projects cannot afford to set up contingencies or control measures for every conceivable risk. Rather, project managers must adopt a "graded approach" to managing risk. This course introduces learners to widely accepted risk assessment, management and control practices using tools and techniques.

How to Design Assessment & Evaluation Tools : What are the most effective and cost efficient methods to identify the training and education needs for an organization? And, how do you ensure these programs are meeting performance outcome expectations? In this course you will learn how to design, administer, and analyze the results of six primary data collection tools. You will also learn how to conduct on-going validation analyses and assess individual and work-related performance against specifically defined competency objectives.

Implementing Supply Chain Management : This course will continue the discussion of Supply Chain Management strategies, focusing on efficiency and cost savings. You will learn how to improve customer service in highly uncertain demand situations, how to deal with Supply uncertainty and demand management, which tools to use to address system-wide sharing of risk among all supply chain partners for mutual benefit, and the need for performance measures.

Instructional Design II: Creating Measurable, Performance-based Development Programs : How do you create a course design and then ensure that your design results in specific, planned performance changes? This course provides some of the answers to that question. Instructional design that leads to predictable and measurable performance improvement and competency development can be as much a science as an art. This second of two courses teaches participants to create a comprehensive course design, including the development of a course design document, to the level of the delivery design, and all related design documentation. This is a highly interactive learning experience and participants are encouraged to bring actual training projects to use as cases throughout the course.

Key Concepts in Instructional Design : The primary goal of an instructional design is to create learning opportunities that lead to long-term, self-sustained performance change by the participants. Research in adult learning has identified specific approaches and principles necessary to engage learners, motivate them to want to learn and develop, and to lay the foundation that leads to personal change.

Leading & Managing Successful Teams : The art of team leadership involves nurturing individual and group potential, building team dynamics that maximize synergy and creativity, developing team relationships that lead to commitment and dedication, and appropriately empowering people to make the right decisions for the team and the organization.

Leading with Values : This workshop will show you how to develop a code of ethics/shared values statement via a proven, interactive process and embed these shared ethical values into the decision-making process and culture of organizations. These new skills will teach you to translate these values into desired actions and behaviors and to export these values to your customers so that your organization becomes the supplier/vendor of choice.

Lean Booster I : The course uses a service company with manufacturing components as an example throughout. Exercises using either an experiential simulation or an assembly and packaging company case study for every applicable module provide the opportunity to apply what participants have just learned. This course is for service and manufacturing companies and can include administrative processes as well. Participants will be aware of Lean concepts, principles, and tools at the conclusion of this course. The course is designed so that it can boost a company s Six Sigma efforts with Lean.

Lean Booster II : The course uses a service company with manufacturing components as an example throughout. Exercises using either an experiential simulation or an assembly and packaging company case study for every applicable module provide the opportunity to apply what participants have just learned. This course is for service and manufacturing companies and can include administrative processes as well. Participants will be able to apply Lean concepts, principles, and tools at the conclusion of this course. The course is designed to boost a company s Six Sigma efforts by skilling participants to begin to conduct projects using Lean. The more...

Lean Six Sigma Green Belt : The objective of our Green Belt Curriculum is to help participants develop a working knowledge of the basic Lean Six Sigma Quality tools and statistics and to acquire the ability to apply those tools and statistics to solve business problems and support Black Belts. Attendees are expected to come to the class with a project to work on over the course of the training, because having a project ensures the participants are thinking about how they might be able to apply the topic in question. They are also given time during class to apply the tools and more...

Managing & Reducing Stress : While some degree of stress is an inevitable reality for everyone, our 21st century pressure-cooker environment finds us working longer and harder than ever before, trying to balance our personal and professional lives, manage our time, and communicate up, down, and across our organization The result? Stress levels have reached endemic proportions a contagious phenomenon impacting our lives psychologically, physically, and professionally This course will help participants to recognize, and better manage, the stress associated with change.

Managing Meetings for Results : 11 million meetings occur in the United States each day and many of them are ineffective. Yet, we continue to meet because of the promise of an effective meeting: shared knowledge, robust problem-solving, sound decision-making, clear action-planning, and commitment to results. This workshop will help you plan and manage business meetings that achieve target outcomes.

Managing Project Communication : Managing project communications is one of the most important duties of a project manager. Project managers must keep project owners, team members, management, subcontractors, and others informed of project status, while constantly evaluating where the project is and where it is going. This course helps project managers assess their project communication needs, plan for meeting those needs, and effectively communicate project status and forecasts throughout the project life-cycle.

Mastering the Art of Interpersonal Leadership : Mastering the Art of Interpersonal Leadership begins to unravel the mystery of what separates those who truly are influential within organizations from those who could be. Through developing your intrapersonal intelligence and interpersonal intelligence understanding yourself and understanding others you will gain insight into the motivators and drivers that affect your own behavior and that of others. This course focuses on the critical elements that form the foundation of successful relationships.

Online Capstone Project : *The price of this course will increase $300 from $795 to $1,095, effective July 1, 2005. The Capstone Project is a simulation of a real-world project. Students who enroll in the Capstone Project are required to create a viable project plan by applying proven project management skills and techniques acquired through training and work experience. Students are given a choice of several project scenarios on which to base their project plan. Project plan components are submitted to an instructor via e-mail for initial assessment and feedback. Students are given the opportunity to update and modify the components more...

Online Certificate in Applied Project Management : In today's competitive economic environment, companies succeed or fail based on their ability to bring quality products and services to market in a timely manner. It is the project manager's job to make sure that this happens. The Certificate in Applied Project Management Online Certificate program is geared towards today's busy professional who can't afford to take time away from an already tight schedule. In a convenient on-line format, it takes only 11 weeks to earn your Project Management certificate. This is done by successfully completing 21 scheduled more...

Online Effective Project Scheduling : Understanding a project's schedule requirements and time-phasing of project tasks is the backbone of effective project management. This online course, compliant with the Project Management Institute's PMBOK (2000 Edition), focuses on the importance of developing an accurate, enforceable project schedule. This online course will be released December 2004.

Online Managing Project Quality