The Resource CenterClick here to visit website
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Training Provider Overview
The Resource Center
The Resource Center, established in 1995, has the largest selection of call center, help desk, and telecommunication education resources anywhere on the web today, including books, videos, self-study aids, and public and onsite seminars and certifications.
Whether you are organizing a help desk for the first time, or you are an experienced call center manager or analyst implementing state-of-the-art computer telephony, the Resource Center has classes and materials to assist you.
Some of the Resource Center"s most popular public seminars include:
- Call Center Manager Certification Training
- Essential Skills & Knowledge for Effective Incoming Call Center Management
- Call Center Metrics, Data Analysis, and Reporting
- Strategic Planning for Senior Call Center Managers
- Understanding Today"s Call Center Technologies
- Call Center & Help Desk Cost Management
- Workforce Management: The Basics and Beyond
- Customer Relationship Management Strategies
- Help Desk Professional Certification Training
- Help Desk Manager Certification Training
- Help Desk Director Certification Training
- Customer Support Team Leader Certification
- How to Manage Yur Telecommunications Bills
- Optimizing Customer Support: How to Re-engineer Your Support Operations
- Customer Communication and Negotiation Skills
- Field Support Technician Certification
- Knowledge Management
- Customer Survey Design
- Designing Effective Questionnaires
- Analysis of Customer Satisfaction Data
- Introduction to Telecommunications: Voice and Data
- Voice Over IP and Voice Over Data Networks
- Advanced Voice Over IP
- Telecommunication Fundamentals
- Networking Fundamentals
The Resource Center is based in Western Springs, IL, USA
Main Office
| Street | P.O. Box 401 | | City | Western Springs | | State / Province | IL | | Zip / Postal Code | 60558 | | Country | USA |
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Training available from The Resource Center
This Provider has not yet told us about their training programs
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online course |
instructor led class |
learn at home |
group study |
self directed training |
cd based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer based learning |
discounted
pricing |
online tutorial |
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