The Resource Center
The Resource Center, established in 1995, has the largest selection of call center, help desk, and telecommunication education resources anywhere on the web today, including books, videos, self-study aids, and public and onsite seminars and certifications.
Whether you are organizing a help desk for the first time, or you are an experienced call center manager or analyst implementing state-of-the-art computer telephony, the Resource Center has classes and materials to assist you.
Some of the Resource Center"s most popular public seminars include:
- Call Center Manager Certification Training
- Essential Skills & Knowledge for Effective Incoming Call Center Management
- Call Center Metrics, Data Analysis, and Reporting
- Strategic Planning for Senior Call Center Managers
- Understanding Today"s Call Center Technologies
- Call Center & Help Desk Cost Management
- Workforce Management: The Basics and Beyond
- Customer Relationship Management Strategies
- Help Desk Professional Certification Training
- Help Desk Manager Certification Training
- Help Desk Director Certification Training
- Customer Support Team Leader Certification
- How to Manage Yur Telecommunications Bills
- Optimizing Customer Support: How to Re-engineer Your Support Operations
- Customer Communication and Negotiation Skills
- Field Support Technician Certification
- Knowledge Management
- Customer Survey Design
- Designing Effective Questionnaires
- Analysis of Customer Satisfaction Data
- Introduction to Telecommunications: Voice and Data
- Voice Over IP and Voice Over Data Networks
- Advanced Voice Over IP
- Telecommunication Fundamentals
- Networking Fundamentals
Whether you are organizing a help desk for the first time, or you are an experienced call center manager or analyst implementing state-of-the-art computer telephony, the Resource Center has classes and materials to assist you.
Some of the Resource Center"s most popular public seminars include:
- Call Center Manager Certification Training
- Essential Skills & Knowledge for Effective Incoming Call Center Management
- Call Center Metrics, Data Analysis, and Reporting
- Strategic Planning for Senior Call Center Managers
- Understanding Today"s Call Center Technologies
- Call Center & Help Desk Cost Management
- Workforce Management: The Basics and Beyond
- Customer Relationship Management Strategies
- Help Desk Professional Certification Training
- Help Desk Manager Certification Training
- Help Desk Director Certification Training
- Customer Support Team Leader Certification
- How to Manage Yur Telecommunications Bills
- Optimizing Customer Support: How to Re-engineer Your Support Operations
- Customer Communication and Negotiation Skills
- Field Support Technician Certification
- Knowledge Management
- Customer Survey Design
- Designing Effective Questionnaires
- Analysis of Customer Satisfaction Data
- Introduction to Telecommunications: Voice and Data
- Voice Over IP and Voice Over Data Networks
- Advanced Voice Over IP
- Telecommunication Fundamentals
- Networking Fundamentals
The Resource Center is based in Western Springs, IL, USA
This Provider has not yet told us about their training programs
- A asked: Dear Sirs, is young and dynamic company providing various education and coaching programmes in Turkey. Our founder is an ex-senior manager experienced in Turkish Contact Centers and would like to represent a well known training company specialised in this area. Pls inform whether your organization is interested in a partnership to serve Turkey initially and neighbour contries afterwards. Regards, GROW INT. TRAINING & CONSULTING (login required) growint. com about The Resource Center
- S asked: Call Center Management - Understanding all the call center underlining technologies about The Resource Center
- R asked: I am looking for seminars/workshops on conducting organizational surveys. Do you have any workshops in the Chicago area? Thanks about The Resource Center
- D asked: As per my conversation with Nina on //: I need to cancel the registration of Gene Gauthier for VOIP nd IP telephony on April -. Mr. Gauthier is no longer with us. Please note that Joseph Batko will be attending this course Danille Sheridan Road, G Leverone Hall Evanston, IL . Please confirm recept of this message about The Resource Center
- asked: As per my conversation with Nina on //: I need to cancel the registration of Gene Gauthier for VOIP nd IP telephony on April -. Mr. Gauthier is no longer with us. Please note that Joseph Batko will be attending this course Danille Pickard Northwestern University Information Technology Sheridan Road, G Leverone Hall Evanston, IL . Please confirm recept of this message about The Resource Center
- W asked: What info is available for introduction to telecom voice and data? I have assumed new responsibilities for our call center and will be responsible for setting phones, IVR and T's up. I am new to this. about The Resource Center
- D asked: I am a Cisco IP Telephony Specialist. I am asked to give some basic training to level help desk people so that they will be able to vlaue-add by asking the appropriate questions to customers & pass the calls to specilist resource groups like . Cisco Call Manager Specialists . LAN/WAN/Router/Switch infrastructure specialist . Windows server specialists . Active directory Specialists . Cisco Unity Specialists . IPCC/ICM specialists Help Desk staff may also close cases based on past experience of typical problems experienced earlier. Do you have any such courses already available and what is the cost of such resource? I will be delivering the course. I am looking for just resource material. Thanks & Regards. . about The Resource Center
- H asked: Dear Sirs, Please note that I am a Call Center Manager since years ago and missing a academic programs and Certificate in this filed of business I need a academic development ( I had a practical experience only ) , please advise me as I am ready to travel or have it throw internet to complete my experience with academic Certification or diploma Please reply me as cost for program like that and your advising Thanks Best regards, Call Center Manager Egyptian Co. for International Touristic Projects EL Batal Ahmed A.Aziz St -Egypt-Giza (login required) (: () - : () - *: about The Resource Center
- M asked: Hi, I would like to know if you provide domain specific training in telecom. For e.g. Incase we have telecom projects with us and we need to certify associates / TL / Managers on telecom specifics, then we need to train them. Do you have the capabilities? If yes, please email me the information. Regards, about The Resource Center
- G asked: I'm starting a new Call Center for a bank...I will need all the info I can get on Managing a Call Center... about The Resource Center
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