Results Through Training

Adventures in Good Writing : Objective: Participants leave the workshop with a plan and the tools to improve the quality and the speed of their writing. Content: Defining the message; identifying the content; selecting the method of writing; document layout; standard formats in business; organizing content; writing the first draft; refining the document; editing; proper grammar; proofreading

Awesome Assistant Workshop : Objective: Participants will leave the workshop prepared to take their performance as an assistant to a higher level. Content: Role of the assistant; job challenges; skill analysis; job expectations; priority for job responsibilities; managing work; clarifying assignments; responding to requests; prioritizing and organizing; managing multiple priorities; managing relationships; listening to feedback; escalating problems; managing difficult personalities; managing up.

Change Management: Navigating the Rapids of Change : Objective Participants leave the workshop with a plan for managing a specific change they face on the job. Content Change management process; Types of change; Perceptions of change Preparing for Change; Controlling your reactions; Developing a positive attitude; Getting information about a change; Communicating a change to others; Assessing risk; Handling resistance; Responding to mid-course changes; Communicating throughout the change process; Responding to risks and problems; Maintaining momentum; Listening to concerns; Finding ways to enjoy the change process; Promoting change initiatives; Encouraging others to embrace change.

Conlict Management : Objective This workshop helps individuals understand the impact of conflict and provides strategies and techniques for resolving conflict in the workplace. Content Sources of conflict; Types of conflict; Conflict modes; Roles in a conflict; Identifying the source; Determining your interpretation; Identifying your goal for resolution; Identifying the appropriate conflict mode; Selecting tactics for responding; Determining who to involve; Timing the response; Assessing risk; Listening to understand; Asserting your position; Confirming understanding; Managing difficult people; Maintaining control

Creative Problem Solving & Decision Making : Objective Participants will leave the workshop ready to apply their new problem-solving skills to a specific problem they face on the job. Content Framing a problem; Determining who to involve in problem solving; Gathering information; Analyzing data; Determining root cause; Developing potential solutions; Creative thinking; Evaluating and selecting solutions; Creating implementation plans; Assessing success; Communicating results.

Dealing with Difficult People : Objective: Each participant will leave the workshop ready to implement strategies and techniques for gaining cooperation and maintaining control. Content: Analyzing difficult behavior; strategizing; taking action; following Up

Delegation: The Gift that Grows : Objective Each participant will leave the workshop with a plan for successfully delegating tasks in their real-world environment. Content Benefits of delegation; Overcoming barriers; Selecting tasks to delegate; Choosing the right person for the task; Assessing risk; Explaining the task and goals; Defining work standards; Sharing information; Encouraging input from the delegate; Establishing parameters of control Tracking Progress; Establishing checkpoints; Giving feedback and redirecting; Assessing work against standards; Debriefing the task

Discovering the Leader in You : Objective: This workshop introduces participants to the leadership concept, helps them assess their leadership potential, and guides them in creation of a Leadership Development Plan. Content: Five Leadership Practices defined in The Leadership Challenge Modeling the Way Inspiring a Shared Vision Challenging the Process Enabling Others Encouraging the Heart 360 Degree Feedback Delivery: 2-day workshop Our Trainer

Facilitator Training Workshop : This workshop helps new and experienced facilitators buld their skills in diagnosing team problems and delivering tailored solutions to teams.

Fast Track Development : Results Through Training's new FastTrack programs can help you deliver exactly the kind of development you've always wanted to provide your best people. Not in a one or two-day class. Not through a video or a workbook. But in an intensive 90-day format that closes the gap between learning and application, and between classroom and workplace. Modules inlcude: Project management, Instructional Design, Negotiation, more...

Influencing with Style : Description This workshop helps individuals influence others by understanding personal styles and flexing to other style needs. Content Social Style Model: Understanding the model; Identifying your own style; Recognizing other styles; Increasing versatility in assertiveness; Increasing versatility in responsiveness; Planning to influence someone.

Instructional Design Workshop : Objective: This workshop provides participants with a process and tools for designing and developing needs-based, educationally-sound training programs. Content: Defining the scope of the design project, Assessing needs, Defining performance barriers, Developing the performance improvement strategy, Understanding adult learners and learning styles, Writing three types of objectives, Selecting training media and formats, Writing design more...

Instructional Design Workshop Teleclass : The Instructional Designer Teleclass Series includes 7 modules, each 90 minutes in length and addressing a different aspect of instructional design: Needs Assessment Design I - Organizing Content Design II - Training Methods Developing Participant Materials Developing Trainer Materials Measurement Training Project Management You can register for each teleclass module separately for $150 per module or save by registering for all 7 modules for only $900.

Interviewing and Selection : Objective: Participants will leave the workshop with the confidence and the tools they ll need to select the right person for the job. Content Analyzing the job; reviewing applications and resumes; defining skills needed; developing behavioral questions; planning group interviews; opening and building rapport; asking questions and probing for details; following legal guidelines; responding to questions from applicants; closing the interview: comparing candidates; evaluating applicants against needs; avoiding selection errors; debriefing after group interviews

Leading Successful Project Teams : This workshop challenges project managers to develop skills for assertively addressing typical problems on a project, including managing relationships with customers, stakeholders, end users, and project team members. Content Understanding different roles; Establishing ground rules; Building empowered relationships; Asking insightful questions; Bridging the technical gap; Identifying standards and expectations; Giving feedback; Discussing and resolving problems; Asserting yourself; Negotiating change; Managing productive meetings; Handling difficult people; Leading virtual teams; Influencing; Selling the end user.

Making Meetings Work : Objective Participants leave the workshop with strategies for both leading and attending more productive meetings. Content Determining when to hold a meeting; Developing agendas; Selecting attendees; Getting information when you aren t the leader; Defining roles; Establishing meeting ground rules; Making decisions; Managing group dynamics; Taking minutes; Keeping to the agenda; Managing information between meetings; Measuring meeting success

Management and Supervisory Training : The Management and Supervisory Training Modules help develop the skills and attributes of successful managers and supervisors, providing instruction and practice in areas that influence one's ability to meet and exceed department goals and objectives.

Managing Relationships at Work : Description This workshop helps participants improve relationships with managers, peers, and staff so that they work more effectively within the organization to accomplish business and department objectives. Content Social Style : Understanding the model; The four social styles; Identifying your own style; Recognizing the style of others; Flexing your style; Identifying relationship challenges; Knowing yourself; Initiating positive relationships; Establishing ground rules; Managing difficult personalities; Communicating information to peers; Clarifying expectations with peers; Managing office politics; more...

Project Management : Objective This workshop introduces participants to a structured process for managing a project and project team, and has them apply that process to an actual project they must complete. Content Project Scope; Uncovering expectations; Determining deliverables; Agreeing on success measures; Identifying stakeholders; Testing and negotiating expectations; Developing a strategy; Identifying tasks, timelines and assignments; Defining milestones; Creating a tracking system; Planning for communication; Acquiring people resources; Defining roles and responsibilities; Establishing ground rules; Gaining commitment; Managing virtual teams; Managing deadlines; Assuring quality more...

SuperService : Objective This workshop provides participants with techniques to deliver the type of excellent customer service that gets noticed. Content Characteristics of SuperService; Making a positive connection with customers; SuperService on the phone; Gathering information from customers; Communicating information and policies; Developing and implementing win-win solutions; Dealing with difficult customers; Keeping calm, cool, and collected.

Task Management : Objective: This workshop introduces participants to a structured process for managing a small project and has them apply that process to an actual project they must complete. Content: Project Scope: Uncovering expectations, Determining deliverables, Agreeing on success measures, Identifying stakeholders, Testing and negotiating expectations. Project Plan: Developing a more...

The Presentations Program : Description This workshop provides participants with tools, techniques and practice in planning and delivering effective presentations. Our goal is to help presenters find their unique style, maximizing their individual communication strengths. Content Communication Style; Setting Objectives; Audience Analysis; Organizing the Presentation; Opening & Closing a Presentation; Estimating Time; Developing & Using more...

Time Management: How to Develop Your Juggling Skills : Objective Participants leave the workshop ready to take control of their time on the job. Content Time Mastery Profile : Complete the Profile to learn strengths and weaknesses in time management; Time attitudes; Setting goals; Analyzing time usage; Planning time; Scheduling and calendar systems; Overcoming procrastination; Prioritizing; Organizing; Handling interruptions; Managing team time; Delegating

Trainer Kits : Choose Trainer Kits Results Through Training, Inc. has designed a series of workshops for delivery by in-house trainers. These workshops do not require certification. Click below to learn more! Restaurant Training Solutions Adventures in Good Writing The Awesome Assistant Change Management Creative Problem Solving Dealing with Difficult more...