FGI Ltd

The value of ITIL®
quality gains and cost reductions

In today’s dynamic business environment IT Executives are faced with the challenge of improving service performance, managing the increasing complexity of IT, controlling risk and providing a secure and reliable IT infrastructure that fully supports the business needs.

In order to meet this challenge and deliver maximum value to the business, whilst tightly controlling costs, you need to integrate your people, processes and technology into a well designed framework that can adopt and adapt to your specific environment.

Consequently it is no surprise that ITIL® Service Management has become the logical approach for many organisations to address these issues. Forrester Consulting cite 87 of organisations involved in service improvement programmes choose ITIL® as their service improvement methodology1 and it is clear to see why. Recent research conducted by the IDC2 demonstrated that a representative cross section of organisations from different sectors consistently achieved productivity gains averaging 31 by the application of ITIL®.

Typically these improvements were realised through increased user productivity from reduced downtime, improved incident closure times and more efficient use of IT resources.

Align your IT
with your business

Once an organisation has determined that adopting a Best Practice approach is required, it is crucial to understand the nature of an ITIL® transformation, the logical steps for implementing Service Management, and the business value it will deliver.

FGI offer a comprehensive and flexible range of ITIL® Service Management solutions proven to enable organisations, irrespective of size, to align their IT Service Delivery with Business and Customer requirements and once in line, to stay in line.

The ITIL® journey can be a long one for many organisations, accordingly FGI offers a range of options allowing you to tailor the content and nature of the assistance directly to what is happening in your workplace today. Thus assisting you to define, create and control the tomorrow.

We recognise that for an organisation to sustain successful Service Delivery, traditional Consultancy and Training is not always enough.

ITIL® Independence
empower your organisation

Our philosophy focuses on translating a total solution into your organisation giving you ‘ITIL® independence’.

Whether you are responding to Corporate Governance requirements or market demands for a competitive Service provision, it is essential that your efforts can be recognised and sustained. A blended approach of education, knowledge transfer, consultative mentoring and coaching from FGI allows your personnel to own, implement and continue the Service Improvement.

Our teams are made up of Industry leading IT Service Management and Project Management Consultants. As an FGI client you have access to our entire skill base, allowing us to achieve the correct ratio of strategic and operational expertise required to complement the skills existing within your organisation.

FGI will focus around your organisation’s ability to answer the following key questions:

• Where are we now?
• Where do we want to be?
• How do we get there?
• How do we know when we have arrived?
• How do we stay there?

FGI can lead you, guide you, or take you to your destination but how you travel is entirely up to you. From initial assessment and process definition through to continuous improvement programmes our support will ensure the success of your ITIL® adoption plan saving you valued time and money.