The Grey MattersClick here to visit website
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Training Provider Overview
The Grey Matters
The Grey Matters are ITIL Specialists. We provide Public and On-site Service Management training, ranging from overviews through to accredited ITIL V2 and V3 Foundation, Practitioner and Managers courses, accompanied by the Information Systems Examination Boards examinations.
We provide public training throughout the UK at various locations, as well as international with many overseas partners.
We are able to meet any international onsite training requirements.
We recognise that one can train people to do something, but it is far more effective and beneficial to educate them as to why they do it. Interaction, discussion, disagreement, reflection - are all part and parcel of our approach.
In addition we are Accredited Course Providers for the ISO/IEC 20000 Audit and Consultancy education.
We can also offer online Service Management training facilities, Six Sigma, Balance Scorecard training and the facility to purchase the Core ITIL publications for V2 and V3 as well as The Service Management Revision Aid for V2 exams.
The Grey Matters is based in Chalftont St Peter, Buckinghamshire, United Kingdom
Main Office
| Street | Orpington House | | | The Phygtle | | City | Chalftont St Peter | | State / Province | Buckinghamshire | | Zip / Postal Code | SL9 0JT | | Country | United Kingdom |
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Founded in 1996 as a specialist ITIL Recruitment Agency, we have developed our business into being a provider of comprehensive ITIL Human Resource Services and Information to multi-national Blue Chip companies. We have deliberately maintained a focus on the niche area of ITIL so that our in-depth knowledge and understanding ensures that we provide a high quality service to wide ranging organisations.
We have also been determined to offer added value through the provision of integrated services and support products to companies who are committed to ITIL standards or are planning to introduce ITIL methodology into their own organisation. |
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Training available from The Grey Matters
ITIL V3 Overview     : This one day course is aimed at all levels of IT professionals, customers and users involved in the provision or receipt of IT services.
The aim of the course will be to give you an overview of the new topics in ITIL Version 3 as follows:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
It will also help you to understand the main differences between earlier more...
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online course |
instructor led class |
learn at home |
group study |
self directed training |
cd based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer based learning |
discounted
pricing |
online tutorial |
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Additional Search Terms:
bs15000m balance scorecard, essentials, iso 20000, iso 20k, itsm |
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Related Keywords:
itil
itsm
service management
iso 20000
iso 20k
managers
foundation
essentials
bs15000m balance scorecard
six sigma
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