Roberts & Roberts Associates

Over 30 training programs on topics dealing with personal and professional development. Courses are classified in one or more of the following categories: * Communications and interpersonal skills * Project management * Sales and customer service * Process improvement * Quantitative tools in management * Personal growth and development Many of our courses are supplemented with diagnostic tools, such as 360-degree assessments and/ or self-assessments. Web-based surveys are also administered prior to training in order to pinpoint critical issues and specific problems that need to addressed during the training session. This process ensures that the training is targeted to the client's needs and that the participants are actively engaged during the training sessions by applying what they learn. Coaching and consultation related to any our areas of expertise are also available. For details, visit our website at www. R2assoc. com. Roberts and Roberts Associates has been in business since 1990, serving clients in virtually every industry throughout the world. The founder, Dr. Lon Roberts, is the author or coauthor of six books, including a recent book published by Quality Press titled SPC for Right-Brain Thinkers: Process Control for Non-Statisticians.

Roberts & Roberts Associates
Index of Available Courses

Communications & Interpersonal Skills Courses:

* Powerful Painless Presentations
* Managing Relating & Communicating Styles
* Silent Signals
* Managing Conflict & Difficult People
* Communication Skills for Technicians & Service Reps

Sales & Customer Service Courses:

* Selling To Women and Couples
* Personality Based Selling
* Customer Service With Class
* Service Technicians and Women Customers
* Silent Signals

Personal Growth & Development Courses:

* Powerful Painless Presentations
* Roberts & Roberts Associates Home Page
* Managing Stress in High-Pressure Projects
* Embracing Change: Excellence In Life & Work
* Managing Conflict & Confrontation
* Problem Solving & Decision Making
* Dealing With Strong Personalities in Challenging Circumstances

Negotiating Skills Courses:

* Applied Negotiating Skills Workshop
* Negotiating Without Confrontation
* Negotiating Skills for Buyers
* Persuasion Power Workshop
* Project Management
* Multitasking Skills and Tools Workshop
* Project Management for Contractors
* Project Management Workshop
* Understanding & Applying Microsoft Project
* Project Management With MS Project
* Managing Accelerated Projects
* Managing the High-Performance Project Team
* Managing Internal Projects
* Quantitative Tools for Project Managers
* Managing Stress in High-Pressure Projects
* Dealing With Task Overload

Analytical Tools Courses:

* Gleaning Facts From Figures
* Statistical Process Control for Users
* Failure Mode & Effects Analysis
* Quantitative Tools for Project Managers

Process Improvement Courses:

* Measuring & Monitoring Organizational Performance
* Process Reengineering Workshop
* Process Improvement Toolkit
* SPC Workshop for Users
* SPC Briefing for Managers
* Root Cause Analysis in Problem Solving
* Work-Right Workshop

For detailed descriptions of these programs visit our website at www. R2assoc. com or call (972) 596-2956.

Head Office Plano TX USA