Training available from The Development Practice
Communication
Business Writing    : Business writing is about getting your message across as clearly as possible. We can help you consider the best structure and style to use when writing letters, reports, minutes and e-mails. We can also help refresh your memory about grammar and punctuation.
Effective Communication : Your front line staff come into daily contact with a wide range of people. These include customers, colleagues, managers and representatives of other organisations. Developing effective relationships appropriate to the needs of each of these groups is dependent upon the ability to establish and maintain two-way communication. We can help your people get their message across more clearly, understand the needs of other people and manage difficult situations more effectively.
Presentation Skills : Many people feel that being asked to stand up and make a presentation is about the worst thing that could happen to them. We can help you develop the skills you'll need to do this with confidence.
Running Effective Meetings : Many people spend a large proportion of their working lives in meetings. Unfortunately these can often be unfocussed and unproductive. There are several things the person in the chair can do to make sure that meetings are run effectively and achieve their aims.
Trainer Training : There are many people who have some responsibility for training others as part of their job. This can include giving instruction on working methods, presenting information about new policies and procedures, or having responsibility for inductions. We can help your people understand and apply the principles behind training and development, from initially identifying the training need through to evaluation.
Managing People
Effective Appraisals : Getting the most out of your people is important, and one of the best ways of doing this is to have an effective appraisal system. We will develop the confidence and ability of your people as they use your organisation's exisiting appraisal system. If required, we can also help you develop a new appraisal system that meets your specific needs.
Managing Poor Performance : Sooner or later every manager comes across someone whose performance is not meeting expectations. We will help you understand the reasons behind poor performance and develop the skills needed to handle it firmly but fairly.
Recruitment and Selection : Getting the right person for the job can be stressful. We will help you identify exactly what you're looking for and the most appropriate way of finding out how well your applicants meet your needs.
Team Building : It is said that people working together in teams can achieve far more than the same people could working alone. Many of us however experience the opposite, with the interpersonal tensions stopping the team from being effective. We can help you identify what you need to do to develop the behaviours associated with highly successful teams.
The Manager as Coach : As the emphasis has moved from traditional directive management towards leadership, many managers are adopting a coaching approach to developing their teams performance. Using coaching skills will help you bring out the best in members of your team, encourage people to take greater individual responsibility for their own performance and develop your team s ability to solve problems.
The New Manager : It can take a while for a new manager to fully understand their role and responsibilities. We can help your people explore what is expected of them and develop a style of management that gets results.
Managing Projects
Managing Change : Change has been identified as one of the major sources of stress at work; and yet change is an essential part of keeping an organisation healthy and competitive. We can help you identify the steps you need to take to introduce change effectively.
Project Management : Projects are playing an increasingly important part in the way work is carried out these days. There are many complex issues to juggle, from getting a detailed project specification, gaining commitment from the various stakeholders, choosing appropriate planning and monitoring techniques, through to managing the project close out.
We can help you understand the principles underlying good project management and select the tools and techniques that suit your organisation.
Personal Effectiveness
Personal Effectiveness : Personal Effectiveness is about taking control and responsibility in your life. We can help you explore ways of doing this so you can:
- Have a clear sense of direction
- Know what's important to you
- Make things happen
- Prioritise and manage your time
- Keep your life balanced
- Manage your stress levels
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