Northgate Training Center
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Training Provider Overview
Northgate Training Center
What: Administrative Assistant Course
2 hours lecture, 1 hours lab, 4 - 30 minute question and answer sessions
Course Description:
The course explores the impact of virtual presence and computer-generated communications of administrative professionals. In face-to-face interactions, we rely on appearance, body language, gesture, tone of voice, and other factors to form the basis for any relationship. How does the absence of these affect communications and relationships in an office environment? How does the administrative assistant use communication to effectively support managers and staff members?
Course Objectives:
Students who take this course will:
have a better understanding of the social contexts of the professional office environment and technological techniques to complete administrative tasks effectively;
gain an overview of the impact of computer technology on human experience and human relationships;
explore the similarities and differences between face to face and computer-mediated communication and interaction;
Possible Topics (30 minutes per topic):
Introduction
Identify Office Environments
Identify Office Culture
Discuss types of on-line communications
Friendships in the professional office environment
Social networks and on-line communities
Educational applications of computers
Professional associations for administrative assistants
Possible Readings:
Lawson, Ken (2000). Guide to Managing Your Career - Keep It Simple Series. New York, NY: Dorling, Kindersley Publishing, Inc.
Collins, Jim (2001) Good to Great - Why Some Companies Make the Leap...and Others Don"t. New York, NY: HarperCollins Publishers Inc.
How: on site or self study
Qualifications:
15 years of experience as an Administrative Assistant for nonprofit agencies, privately operated companies, publicly traded companies through temporary agencies.
Microsoft Office Specialist Certification
Education & Training
2005 - Kelly Learning Center Applying Emotional Intelligence in the Workplace Certificate
2005 - Robert Half International Skillport Microsoft Office 2000 Advanced WORD
1997 - George Leonard s School Real Estate - Appraisal, Lending & Closing Procedures, Law of Agency
1989 - American Business Institute Word Processing Secretary
Leadership/Membership
IAAP International Association of Administrative Professionals
Facilitator:
Colette Albert
3605 NE 155th, Suite H-17
Lake Forest Park, WA
(206) 362-3814
Summer Course beginning June 2006.
Northgate Training Center is based in Lake Forest Park, WA, USA
Main Office
| Street | 3605 NE 155th | | | H-17 | | City | Lake Forest Park | | State / Province | WA | | Zip / Postal Code | 98155 | | Country | USA |
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Training available from Northgate Training Center
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