Performance Solutions by Design
With over 40 years of Ritz-Carlton experience and the ability to transform the culture of an organization Performance Solutions by Design can bring excellence to your organization. Theo Gilbert-Jamison, CEO of Performance Solutions, former VP of Training and Development for The Ritz and author of The Six Principles of Service Excellence along with our team of subject matter experts can drive the kind of change you re looking for through:
Workshops on topics including The Six Principles of Service Excellence, The Execution Strategy for Success, New Employee Orientation, Organizational Alignment, Leadership Development, and more
Tailored Interventions and Curriculum to propel your company to a service leader in your industry
The recently released book, The Six Principles of Service Excellence, in which Theo Gilbert-Jamison clearly defines what world-class service is and lays out the process for achieving and sustaining it, forever
Performance Solutions by Design is based in Atlanta, GA, USA
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
The Six Principles of Service Excellence Workshop
: Performance Solutions by Design is pleased to invite you to attend our insightful, action-oriented Service Excellence Workshop. This super-charged workshop is designed for business leaders who are serious about and committed to immediately elevating the level of service provided to their customers on a consistent basis, and its linkage to positively impacting bottom-line results.
This workshop will be presented by seasoned experts with over 30 years of combined experience with The Ritz-Carlton Hotel Company.
: Performance Solutions by Design is pleased to invite you to attend our insightful, action-oriented Service Excellence Workshop. This super-charged workshop is designed for business leaders who are serious about and committed to immediately elevating the level of service provided to their customers on a consistent basis, and its linkage to positively impacting bottom-line results.
This workshop will be presented by seasoned experts with over 30 years of combined experience with The Ritz-Carlton Hotel Company.