Sketch Call Center Training Institute Private Ltd.

Who We Are Sketch, the winner of 'Shiksha Bharti Puraskar Award-2008' Awarded to Mr. D. Ravindra Kumar, Director of SKETCH on a national basis in the Training ,Development and Placement Services sector. Sketch symbolizes quality, commitment and skilled achievers whose sole purpose is to strike a benchmark in the world of training and placements and provide the best service to our esteemed clientele in order to ensure they reach new heights in their profession. Although we are more than three years old company our team is not new to the training profession. All faculties at Sketch and related to Sketch are skilled senior trainers with years of experience and a successful track record of molding hundreds of candidates into professional as Call Center Executives, Technical Support Representatives, Medical Billers, and IT Professionals. Upon successful completion of our individualized training program, we also help the successfully trained candidates to be placed in the well-established Call Centers, HealthCare BPO s, Software Companies and IT Consulting Firms in Hyderabad, Mumbai, Bangalore & Chennai. Our Objective To create a standard in the IT & ITES industry by providing Corporate Training / Man Power Placement services as per the requirement of the organization so that the employers can empower and motivate the work force to achieve highest goals and become the leader among professional organizations. Our Proposal At Sketch, we understand the value of time and efforts to reach greater heights in one s professional career. We believe that behind every successful person, there is valuable contribution of unseen brains and knowledge of mentors who are equally important to the success of a professional. We know that you strive to provide your employees with the best of training opportunities to succeed in their respective careers. In support of your esteemed organization, we at Sketch provide quality training, which can be the valuable asset for the professionals as well as the organization. The fundamental vision and focus is on imparting the right skill set required for the employees to compete in this professional industry. Our Procedure We will Clearly understand the policies of your organization and the management. Perform gap analysis in order to define and fulfill the needs of the participants. Discover and enhance the participant s strengths and talents. Improve the participants skills and equip them with added effective skill sets such as professional communication, active listening, clarity of thought, creativity, building rapport, understanding customers needs and result-oriented. Bring forth the value of self-motivation, confidence, optimism, team building, creativity, assertiveness, effectiveness and efficiency. Provide highly effective accent neutralization and cross-cultural communication sessions from professional trainers. Utilize effective training methodology such as interactive sessions, presentations, mock calls, role-play, audios, and voice recordings. Help set a benchmark in the field of Service Industry. Our Modules Voice Accent Neutralization. American Etiquette and Culture. Customer Service/ Care. Tele Sales and Marketing. Call Center Functions / Areas. Confidence Building. Personality Development / Attitude. Telephonic Etiquette. Listening Skills. Interviewing Skills. Medical billing. With Interactive Workshops. Services Selection Sourcing Screening Evaluation Placement We believe that we can satisfy the companies requirement. SKETCH OFFERS THE FOLLOWING COURSES: CALL CENTER TRAINING MEDICAL BILLING FOREIGN LANGUAGES SPOKEN ENGLISH SKETCH CORPORATE SERVICES 201 & 202, 2ND FLOOR, SILVER CASTLE, ABOVE HYDERABAD HOUSE, YOUSUF TEKRI, TOLICHOWKI, HYDERABAD-500008 Phone No-9393954360/ 9391166193, Email-sketchctipl yahoo. co. in or sketchcorporate yahoo. co. in Our Students working with our Clientele: APOLLO HEALTH STREET PVT. LTD APEX CO-VANTAGE BEACON GLOBAL IT SERVICES COGNITION CUSTOMER FIRST SERVICES PVT. LTD 24/ 7 CUSTOMER PVT. LTD DELL INC E2E SERWIZ SOLUTIONS LTD GENPACT HP HOSTING NETWORKS ORION DIALOG PVT. LTD REBCOL SWIFT SOLUTIONS PVT. LTD SUTHERLAND GLOBAL SERVICES WIPRO SPECTRAMIND.

We at Sketch provide valuable Services to our esteemed clients and Individuals in all the following verticals:

Corporate Training.
Certified Training-Retail.
Cozy A. C Classrooms.
Sourcing.
Screening.
Evaluation.
Man Power Placement.
MAST(Marketing and Sales Training)
BAFT(Banking and Finance Training)
CRiP(Customer Realation Internship Program)
RiP(Retail Internship Program)
CALL CENTER TRAINING
SPOKEN ENGLISH
TECHNICAL SUPPORT EXECUTIVE TRAINING
CCNA, CCNP, CCIE, CCSP, CCVP & MCSE.

Head Office 201 & 202, 2ND FLOOR,SILVER CASTLE,ABOVE HYDERABAD HOUSE,TOLICHOWKI,YOUSUF TEKRI Hyderbad Andhra Pradesh 500008 India