QED Training

Leading trainers in UK equality laws and diversity issues from a former National Head of Training for the Equal Opportunities Commission. All equal opportunity courses can be designed and delivered at either a basic level or to more advanced and specialist specifications. Courses cover the employment and customer care perspective. Other major courses include: HUMAN RESOURCES Recruitment and Selection Performance Assessment Disciplinary and Grievance Staff Handbooks Protocols,Policies and Procedures Basic Employment Law COMMUNICATIONS Public Speaking Presentations Influencing Skills Team Working Dealing with the Media Report and Letter Writing Effective Meetings PERSONAL DEVELOPMENT Stress Assertiveness Time Management MANAGEMENT Coaching Mentoring Supervisors Management TECHNICAL Welfare Benefits and Tax Credits Immigration and Social Security Data Protection Customer Care NEW TITLES Active Citizenship The EURO Negotiating Skills Corporate Planning All courses - even the apparently "dry" subjects - are designed and delivered with a good blend of "talk and chalk" with discovery learning. Techniques include a locality focus,specialist quizzes, one to one discussions,group debates,role plays,observatory sessions,exhibitions and many more creative ideas. WE ALSO OFFER A 12 MONTH AFTER CARE ON ALL COURSES AND TRIGGER CONTACT WITH YOUR APPOINTED REPRESENTATIVE AT REGULAR INTERVALS AFTER THE TRAINING,PROVIDING BULLETINS AND A HOT LINE FOR THE TIMES IN BETWEEN

The purpose of this supplementary note is to give the reader (1) very clear and precise information about courses we have delivered and the people have trained, followed by (2) a comment on personal style and approach to training. 1. Courses Delivered to Date - with delegate profiles We have built up a huge portfolio of training courses. In the last five years,working with blue chip companies,the public sector and not for profit sectors, We have designed,delivered,co-delivered and evaluated courses on:- Equal Opportunity Awareness Equality Laws and Diversity Issues Equality Laws and Diversity in Employment Equality Laws and Diversity in Customer Care Advanced training in one or more discrimination laws,including sex,race,disability,age,transgender,religion and belief,gays,lesbians and bi sexuals plus equal pay Equality Proofing Sickness Absence Management Recruitment and Selection Performance and Assessment Disciplinary and Grievance Harassment and Bullying Customer Care Coaching and Mentoring Presenting a case to tribunals Welfare Benefits and Tax Credits Immigration Law and Social Security Law Data Protection Act Team Building Management and Supervisory Communication Skills Influencing Skills Public Speaking and Presentations Active Citizenship Stress and Assertiveness Improving your chances of finding a job - with CV preparation Corporate Planning using SMART and SWOT Effective Meetings Dealing with the Media Time Management Organising Conferences and Events Report and Letter Writing Our delegates have included:- Board Members Senior Managers Middle and Junior Managers Specialist and Technical Staff Support Workers in Housing and Care Sectors Local Government Officers Academics Production Operatives Office Workers Manual Workers Job seekers Ex offenders Senior Citizens Other Trainers Asylum Seekers and Refugees Personal Style and Approach to Training We are conversant with a range of theories governing learning styles. Courses blend "talk and chalk" with active discovery learning. These have included jury sessions based on real cases taken by real people,one to one to interviews,plenary debates,action planning, quizzes,fact sheets,a media observatory session,a locality focus,role play and even exhibitions! We have also co-tutored or co-trained some events and believe we bring a balanced approach to sharing this teamwork so that mutual strengths can be deployed for delegates as well as learning from colleagues. We have also worked on distance learning packages before and after a formal training room event leading to either in house performance assessment decisions and/or external accreditation through the Open College,Modern Apprenticeship Programmes, Adult Learning Inspectorate,English Tourism Council and the Workers Education Association. We also ensure that all courses are equality proofed in terms of design,delivery and subsequent evaluation. A parking bay mechanism fronts all training in order to provide a post course organisational report/recommendations/enquiries for the appropriate in house contact.Any remedial points identified in evaluation sheets are usually actioned within 7 working days or whatever the client requires. In an ideal world, 14 to 16 delegates would be wonderful, but we know this can be problematical. We have worked recently on a series of courses where the client insisted on sending 25+ delegates. We are quite comfortable,however, addressing and engaging much larger seminar type audiences and indeed have addressed delegates in their hundreds at various conferences and away days.We are very flexible and can adapt quickly to adjust to an audience. We strongly believe in "joined up thinking" which means ensuring that the design, pre course work, actual delivery and post evaluation stages are not only threaded together but linked firmly to wider in house corporate protocols,systems and procedures.These should also be robust enough to withstand external scrutiny to which many organisations and companies are subject. Wesometimes have support from training administration staff but as a former managers, are quite comfortable dealing with and processing in house registration formalities,domestic arrangements and other logistical matters impacting upon the training event. We am also happy to provide written feedback with statistical data and synopsis very promptly after any training event. Finally,we have the ability to "run" with a clients own training script and/or stand in at the last minute to cover for absent colleagues. Excellent references and testimonials can be provided on request.

human resourcesOne Stop Equal Opportunities And Diversity

Head Office 248 Peel Green Rd Eccles Salford Manchester M30 7BU United Kingdom