123-CBT Computer Based Training

Training available from 123-CBT Computer Based Training

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Proxy Server 2 0 LV 1 : Level 1 (1 Hour 56 Minutes) 1.0 What is Proxy Server? (4 min) 1.1 What is Proxy Server? 1.2 Features of Proxy Server 1.3 Benefits of Proxy Server 2.0 Installing Proxy Server (50 min) 2.1 Requirements 2.2 Installing a 2nd Adapter Card 2.3 Installing IIS 2.0 2.4 Installing Service Pack 3.0 2.5 Installing Internet Explorer 3.0 2.6 Installing Proxy Server 2.7 Installing Proxy Client 3.0 Web Proxy Service (34 min) 3.1 Web Proxy Architecture 3.2 Configuring the Web Proxy 3.3 Caching - Active and Passive 3.4 Routing 3.5 Publishing - Reverse Proxying and Reverse Hosting 3.6 Logging 3.7 Backing up & Restoring Proxy Configuration 4.0 The WinSock Proxy Service (16 min) 4.1 more...

Proxy Server 2 0 LV 2 : Level 2 (1 Hour 50 Minutes) 1.0 Access Control (28 min) 1.1 Using IP or IPX Protocols 1.2 Using Web Proxy and WinSock Proxy Together 1.3 Enabling Permissions and Domain Filtering 1.4 Controlling inbound Connections 1.5 Web Publishing -- Reverse Proxying and Reverse Hosting 1.6 Packet Filtering 1.7 Dynamic & Static Filtering 1.8 Alerting & Logging 2.0 Dial-up Connections (15 min) 2.1 Setting-up Auto Dial 2.2 Installing RAS 2.3 Adding Phonebook Entries 2.4 Configuring Auto Dial 3.0 Proxy Server Arrays (7 min) 3.1 Creating an Array 3.2 Configuring an Array 4.0 Controlling Secure Access (13 min) 4.1 Local Address Table Configuration 4.2 Anonymous Access 4.3 Configuring more...

Proxy Server 2 0 LV 3 : Level 3 (1 Hour 44 Minutes) 1.0 Performance Monitoring (35 min) 1.1 Starting Performance Monitor 1.2 Counters 1.3 The Log View 1.4 Analyzing Data Using Performance Monitor 1.5 The Report View 1.6 The Alert View 2.0 Counters (21 min) 2.1 Determining Performance Issues 2.2 Default Counters 2.3 Adding Counters 2.4 Default Settings 2.5 Log Files 3.0 Optimizing Performance (16 min) 3.1 Configuring Cache Settings 3.2 Reducing Access on the Internet 3.3 The Network Monitor 4.0 Troubleshooting (31 min) 4.1 Resources for Troubleshooting 4.2 Registry Editors 4.3 Event Logs 4.4 Testing Protocols 4.5 Setup Errors 4.6 Web Proxy Errors 4.7 WinSock and SOCKS Errors 4.8 Packet Filtering and Array Configuration 4.9 Common Client Errors 4.10 User Problems

Proxy Server 2 0 Set of 3 : Level 1 (1 Hour 56 Minutes) 1.0 What is Proxy Server? (4 min) 1.1 What is Proxy Server? 1.2 Features of Proxy Server 1.3 Benefits of Proxy Server 2.0 Installing Proxy Server (50 min) 2.1 Requirements 2.2 Installing a 2nd Adapter Card 2.3 Installing IIS 2.0 2.4 Installing Service Pack 3.0 2.5 Installing Internet Explorer 3.0 2.6 Installing Proxy Server 2.7 Installing Proxy Client 3.0 Web Proxy Service (34 min) 3.1 Web Proxy Architecture 3.2 Configuring the Web Proxy 3.3 Caching - Active and Passive 3.4 Routing 3.5 Publishing - Reverse Proxying and Reverse Hosting 3.6 Logging 3.7 Backing up & Restoring Proxy Configuration 4.0 The WinSock Proxy Service (16 min)  more...

Accounting

Intuit QuickBooks 2003

QuickBooks 2003 Curriculum : QuickBooks 2003 is a bookkeeping program for home users and small businesses. This curriculum introduces the QuickBooks 2003 program, its features, and its interface. It covers the EasyStep Interview wizard and outlines how to set up customers, accounts, and budgets. The curriculum also introduces options in the Create Invoices Window and the Receive Payments window. This curriculum consists of two Skill Builder courses: QuickBooks 2003: Getting Started QuickBooks 2003: Up and Running Learn To See individual course descriptions for specific objectives and scope. Deployment Options e-Learning Language Options French, German, US English Total Learning Time 4 hours

QuickBooks 2003 Getting Started : QuickBooks 2003 is a bookkeeping program for home users and small businesses. This course introduces the QuickBooks 2003 program, its features, and its interface. The course covers the EasyStep Interview wizard, which is used to set up a company in QuickBooks 2003. Finally, the course outlines how to set up customers, accounts, and budgets. Learn To Identify component parts of the QuickBooks 2003 interface. Identify options in the EasyStep Interview wizard. Match Navigators with their functions. Deployment Options e-Learning Language Options US English Total Learning Time 2 hours more...

QuickBooks 2003 Up Running : Learn To Identify options in the Create Invoices window. Print a batch of invoices. Identify options in the Receive Payments window. Deployment Options e-Learning Language Options US English Total Learning Time 2 hours Objectives Unit 1: QuickBooks 2003 Bookkeeping (2 hours) Identify options in the Create Invoices window. Print a batch of invoices. Identify options in the Receive Payments window. Reconcile a bank statement. Generate a Profit & Loss report. Create a backup.

Intuit QuickBooks Pro 2005

QuickBooks Pro 2005 Basic Accounting : This course throws light on some of the basic accounting features of QuickBooks Pro 2005. It equips the learner to use QuickBooks for working with forms such as invoices, credit memos, sales receipts, checks, purchase orders, inventory, and bills. Further, the learner is taught to create budgets and generate reports. The course also deals with the procedure for protecting, sharing, and backing up data. Learn To: Learn about creating an invoice. Learn about modifying an invoice. Learn about creating a custom invoice template. Learn about writing checks by using the Write Checks window. Learn about writing checks by using the checking account register. Learn about more...

QuickBooks Pro 2005 Setting Up : QuickBooks Pro 2005 -Setting Up teaches how to set up QuickBooks on a small business or home office computer and how to perform basic accounting functions using QuickBooks. It describes the QuickBooks interface elements, covers the procedure to set up a new company, and details the tasks that you need to perform when working with the Chart of Accounts. Learn To: Learn about features of QuickBooks 2005. Learn about components of the QuickBooks interface. Learn about options for opening and closing a company file. Learn about accessing the Help feature. Learn about components of the EasyStep Interview wizard. Learn about specifying company information in the EasyStep more...

Accounting and Finance

Budgeting

Budgeting Capital Budgeting : Budgeting: Capital Budgeting gives the student an overview of capital budgeting basics, methods for discounting cash flows, and how discount rates are determined. This program includes a process for assembling a capital budget and one for justifying a capital budget. Additionally, the program outlines how capital budgets are evaluated and approved. Learn To Provided a scenario, correctly identify the capital budgeting decision being made. Calculate the depreciation of an asset using the straight-line method. Identify and apply formulas for discounting cash flow. Calculate more...

Budgeting Creating Analyzing a Budget : Budgeting: Creating and Analyzing a Budget gives the student an overview of the purpose of budgeting, the types of budgets, and the elements of a successful budget. The program includes a process for creating a budget, ways to analyze and compare budgets, and important guidelines to apply during the budgeting process. Learn To List the five purposes of budgeting. List the various types of budget. List the steps of the budgeting process. Identify the elements of a successful budget. Identify five methods for analyzing budget information. Identify guidelines to remember during the budgeting process. Audience Managers who want to gain advanced competency in the more...

Budgeting Operating Manufacturing Budgets : Budgeting: Operating and Manufacturing Budgets gives the student an overview of operating and manufacturing budgets, variance analysis, and forecasting. The program covers terms and practices unique to operating and manufacturing budgets, as well as methods for creating operating and manufacturing budgets. Additionally, the program covers several options for devising an action plan to solve a problem identified during variance analysis. Learn To Classify costs as fixed or variable. Classify costs as controllable or uncontrollable. Given a situation, identify the method used to create an more...

Budgeting Series : The Budgeting Series includes the following courses: Budgeting: Creating and Analyzing a Budget Budgeting: Operating and Manufacturing Budgets Budgeting: Capital Budgeting To review individual course descriptions, please return to the previous page and select the desired title(s).

Business Accounting

Business Accounting Accounting for Assets : Business Accounting: Accounting for Assets offers the student an overview of the types of assets an organization may encounter, as well as how to manage those assets. The program details the characteristics of current assets, long-term assets, intangible assets, and natural resources. Learn To • Classify assets as current or noncurrent. • Identify ways accounting relates to the overall business. • Implement an internal control system to manage cash. • Implement an internal control system to manage inventory. • Calculate the more...

Business Accounting Accounting for Liabilities : Business Accounting: Accounting for Liabilities offers the student an overview of the types of liabilities a company may accrue when conducting business activities, how to manage those liabilities, and how to calculate the time value of money. The program details types of current and long-term liabilities and how they are accounted for on financial statements, as well as how to calculate the present value, future value, interest rate, and maturity date on various types of cash flows. Learn To • Identify types of current liabilities. • Recognize ways long-term liabilities are reported on financial statements. more...

Business Accounting Accounting for Stockholders Equity : Business Accounting: Accounting for Stockholders' Equity offers the student an overview of the information contained in a company's statement of stockholders' equity and in the stockholders' equity portion of the balance sheet. The program details components of stockholders' equity, stock transactions, and financial analysis ratios used to evaluate a company's long-term solvency. Learn To • Identify the components used to calculate the value of a company's stock. • Identify components of stockholders' equity. • Identify methods for reporting stockholders' equity. more...

Business Accounting Series : The Business Accounting Series includes the following courses: Business Accounting: Accounting for Assets Business Accounting: Accounting for Liabilities Business Accounting: Accounting for Stockholders Equity To review individual course descriptions, please return to the previous page and select the desired title(s).

Business Finance

Business Finance Risk Analysis : Business Finance: Risk Analysis offers the student an overview of the information required to identify, calculate, and assess both individual investments and investment portfolios. The program details types of risks associated with investments, gives equations used to calculate risk, and provides information about how to assess the results of the equations. Learn To • Calculate an expected rate of return. • Calculate the standard deviation on a potential investment. • Calculate the coefficient of variation. • Identify the purpose of a correlation coefficient. more...

Business Finance Series : The Business Finance Series includes the following courses: Business Finance: Risk Analysis Business Finance: Time Value of Money Business Finance: Valuation of Stocks and Bonds To review individual course descriptions, please return to the previous page and select the desired title(s).

Business Finance Time Value of Money : Business Finance: Time Value of Money offers the student an overview of the information required to calculate the future and present values of individual cash flows, ordinary annuities, annuities due, perpetuities, and investments with uneven cash flows. The program also covers how to calculate interest rates and maturity dates, establish an amortization table, and calculate payments on amortized loans. Learn To • Calculate the present value of a cash flow. • Calculate the interest rate given a cash flow equation. • Calculate the maturity date given a cash flow equation. more...

Business Finance Valuation of Stocks Bonds : Business Finance: Valuation of Stocks and Bonds offers the student an overview of the bond and stock markets, as well as the information needed to evaluate and invest in various types of stocks and bonds. The program also details characteristics of the various types of stocks and bonds and their risks. Learn To • Identify advantages and disadvantages of the types of bonds. • Calculate the coupon interest payment for a bond. • Identify bond-rating criteria. • Calculate the value of a bond. • Calculate the effects on the more...

Financial Management

Financial Management Accounting Fundamentals : This course will provide a basic introduction to accounting terms and concepts and why they are important for you to understand even if your role in the firm is not financially oriented. You will see how these concepts are applied in everyday business situations through the simulations. Finally, you will learn about financial statements and what they tell you about the firm. Learn To: Identify functions of accounting. Sequence the steps in the accounting process. Identify key aspects of the accounting equation. Identify features of T-accounts. Identify features of accounts in a general ledger. Identify the types of financial statements. Audience:  more...

Financial Management Analyzing Financial Statements : This course will focus on how financial statements are used by management to improve the organization's performance, and by investors when they set values on an organization's stocks and bonds. You will learn about ratio analysis, the tools used to analyze financial statements. Learn To: Identify the importance of financial analysis. Identify types of financial analysis tools. Identify types of liquidity ratios. Identify key aspects of trend analysis. Identify key aspects of benchmarking. Identify types of warning signals in financial analysis. Audience: Non-financial professionals including managers, department heads, and others in the firm who more...

Financial Management Cash Analysis Management : This course provides a basic understanding of cash analysis and management concepts and techniques. Learn To: Identify the benefits of free cash flow. Identify components of the cash conversion cycle. Identify techniques for controlling cash. Identify the procedure for preparing a cash budget. Identify categories of cash flow activities in a cash flow statement. Identify positive and negative cash flows by interpreting a cash flow statement. Audience: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology. Deployment:  more...

Financial Management Financial Planning Forecasting : This course will provide a basic introduction to financial planning and forecasting and how this process is important in the firm meeting its financial goals. We will describe the planning process (also known as budgeting) and how the plan, once established, is implemented. Learn To: Identify key aspects of strategic and business plans. Identify guidelines for creating a financial plan. Identify basic steps of the financial planning process. Identify key aspects of financial forecasting. Identify key aspects of financial ratios. Identify reasons for monitoring a financial plan. Audience: Non-financial professionals including managers, department more...

Financial Management Inventory Costing Depreciation : This course provides a basic understanding of the financial principles of inventory costing and the depreciation of fixed assets. Learn To: Identify key aspects of asset types. Identify key aspects governing the presentation of assets on a balance sheet. Identify elements of an income statement. Match inventory costing methods with their impact on the balance sheet and income statement. Identify key aspects of inventory control systems. Match depreciation methods with their impact on the balance sheet and income statement. Audience: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a more...

Financial Management Series : The Financial Management Series includes the following courses: Financial Management: Accounting Fundamentals Financial Management: Understanding Financial Statements Financial Management: Financial Planning & Forecasting Financial Management: Cash Analysis & Management Financial Management: Analyzing Financial Statements Financial Management: Inventory Costing & Depreciation To review individual course descriptions, please return to the previous page and select the desired title(s).

Financial Management Understanding Financial Statement : The course is about providing a basic understanding of an organization's financial statements. Learn To: Identify the importance aspects of major financial statements. Identify methods to prepare an income statement. Identify adjustments made in preparing a balance sheet. Identify the key ratios for analyzing the balance sheet. Identify key information derived from a cash flow statement. Audience: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology. Deployment: Self-Study Accreditation: CEU credits: more...

Financial Statements

Advanced Financial Statements Series : The Advanced Financial Statements Series includes the following courses: Financial Statements: Financial Statements Analysis Financial Statements: Reading and Analyzing an Annual Report Financial Statements: Analyzing Cash Flows To review individual course descriptions, please return to the previous page and select the desired title(s).

Financial Statements Analyzing Cash Flows : Financial Statements: Analyzing Cash Flows offers the student an overview of accounting methods, the statement of cash flows, stock, and financial ratios. The program details how accounting methods affect financial statements, who looks at your financial statements and for what reasons, and how financing instruments affect financial statements. It also covers the methods used for and activities reported in the statement of cash flows and types and characteristics of stock. In addition, it outlines the purposes and types of profitability, liquidity, and solvency ratios. Learn To • Evaluate a company using two accounting methods. more...

Financial Statements Financial Statements Analysis : Financial Statements: Financial Statements Analysis offers the student an overview of financial statements, budgets, and ratio analysis. The program details how to create a balance sheet and income statement, the purpose of these financial statements, the role of budgeting in accounting, how to combat budgeting variances, and the different methods of analyzing financial statements. Learn To • Prepare a balance sheet. • Prepare an income statement. • Identify reasons budgets should be used. • Identify steps to correcting variances. more...

Financial Statements Reading Analyzing an Annual Report : Financial Statements: Reading and Analyzing an Annual Report teaches the student how to read and analyze an annual report and its notes of disclosure. The program details the characteristics, users, and components of annual reports and notes of disclosure that will help the student understand why it is important to create, analyze, and comprehend annual reports. Learn To • Select the purpose of an annual report. • Identify the key components of an annual report. • Identify information a company must disclose in an annual report. • Choose more...

Administrative Support

Administrative Assistant

Administrative Assistant Skills Excelling as an Admin Assistant : In Administrative Assistant Skills: Excelling as an Administrative Assistant, you will learn how to make office politics a positive tool, build strong business relationships, and manage temporary staff effectively. You will also learn how to create a stress management plan and develop a positive attitude. In addition, you will learn how to work effectively with your supervisor, work well with multiple supervisors, and manage the office when your supervisor is absent. Learn To Identify the guidelines for building strong business relationships. Identify the guidelines for creating a stress management more...

Administrative Assistant Skills Series : The Administrative Assistant Skills Series includes the following courses: Administrative Assistant Skills: Understanding Basic Skills Administrative Assistant Skills: Enhancing Your Skills Administrative Assistant Skills: Excelling as an Administrative Assistant To review individual course descriptions, please return to the previous page and select the desired title(s).

Administrative Assistant Skills Understanding Basic Skills : In Administrative Assistant Skills: Understanding Basic Skills, you will learn how to handle mail and telephone calls, file information, and plan business trips. You will also learn what office equipment you should know how to use and how to maintain your office supply needs. In addition, you will learn what to do when your supervisor gives you a message to disseminate, what business documents you should be familiar with, and how to keep information private and secure. Learn To Handle a telephone call. Plan a business trip. Match office equipment with their descriptions. more...

Business Law

Essentials of Business Law

Essentials of Business Law Contract Law : Essentials of Business Law: Contract Law offers the student an overview of contract law essentials. This program identifies the elements of contract formation, classifications of contracts, and contract strategies applying to validity and successful contract negotiations. The program also covers rules of consideration, validity, illegality, the statute of frauds, third-party rights, and breach of contract. The program details legal implications of and remedies to fraud and breach of contract. Learn To Identify the five elements of a contract. Identify the components of a written contract. Identify more...

Essentials of Business Law Cyberlaw : Essentials of Business Law: Cyberlaw offers the student an overview of the essentials of cyberspace, including how to conduct business in cyberspace and how to handle employment in cyberspace. The program also outlines cyberspace offenses, forms of advertising on the Internet, Internet recruiting, the use of e-money, and telecommuting. Learn To Identify four factors that make enforcing the law in cyberspace difficult. Identify the circumstances in which electronic communication can serve as evidence in court. Choose established cyberspace regulations. Identify the more...

Essentials of Business Law Employment Law : Essentials of Business Law: Employment Law offers the student an overview of employment law essentials. This program identifies the elements of agent and principal relationships, the duties of agents and principals, and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues, including actions that constitute wrongful discharge and a violation of employee rights. In addition, the program covers anti-discrimination legislation and defines which actions violate these laws. The program also includes ways for employers to deal with claims of discrimination as well as methods to prevent discriminatory more...

Essentials of Business Law Series : The Essentials of Business Law Series includes the following courses: Essentials of Business Law: The Legal Environment Essentials of Business Law: Contract Law Essentials of Business Law: Employment Law Essentials of Business Law: Cyberlaw To review individual course descriptions, please return to the previous page and select the desired title(s).

Essentials of Business Law The Legal Environment : Essentials of Business Law: The Legal Environment offers the student an overview of the information needed to identify the functions, classifications, and sources of law. The program identifies the structure of the state and federal court system, as well as trial procedures, jurisdiction issues, and alternative resolution methods. The program also details crimes and torts relating to businesses, as well as tort duties, vicarious and direct liabilities, and the elements of an effective corporate compliance program. Learn To Demonstrate an understanding of the classifications of law. Demonstrate an understanding of more...

Client Server

Client Server Fundamentals

Systems Analysis Using Client Server Model Part 1 Client Server Env : This is the first course in a three part series that presents the students with instruction in the subject of fundamental client server concepts. This course will cover client server computing fundamentals, client server environment, development in the client server environment, and migrating to client server environment. Learn To: o Identify factors responsible for changes in the business environment. o Identify reasons for the evolution of Client Server computing. o Identify characteristics of a relational database management system (RDBMS). o Match Structured Query Language (SQL) commands with their functions. o Identify factors to consider when more...

Systems Analysis Using Client Server Model Part 2 Object Tech : This is the second course in a three part series that students will learn how to plan for client server analysis and design using object technology. This course will cover an introduction to client server analysis and design, an introduction to object technology, how to use object technology in client server analysis, and how to use object technology in client server design. Learn To: o Identify characteristics of the Enterprise Model of information management. o Identify reasons for downsizing in business process restructuring. o Identify reasons for the popularity of Joint Application Development (JAD) and Rapid Application Development (RAD). o more...

Systems Analysis Using Client Server Model Part 3 Client Server Design : This is the final course in a three part series that deals with the design of the client server system. Students will learn server design, distributed data processing, client design, and testing and performance monitoring. Learn To: o Match types of database management systems (DBMSs) with their features. o Match relational database management system (RDBMS) components with their functions. o Identify characteristics of indexes. o Identify advantages of implementing distributed data processing in a Client Server environment. o Identify the factors to consider when performing data distribution analysis. o Identify factors to consider when more...

Workflow Management

LAN WAN Integration : This course will cover vendor-independent issues relating to the integration of key networking technologies. LAN/WAN Integration is designed to explain internetworking between LANs, as well as LANs with WANs. Students will learn about networking services, protocols, architectures and technologies, and will provide new insight into the methods of integrating LANs with WANs. Additionally, this course will cover connectivity hardware devices such as bridges, routers, and switches. Learn To Match types of standard network topologies with their features. Identify features of a local area network (LAN), a metropolitan area network (MAN), and a wide more...

Workflow Mgmt Part 1 Process Mapping Automation : This is the first course in a two part series that deals with transferring data, managing replication services, and maintaining high availability. This course will cover business process and workflow, process mapping techniques and tools, and workflow automation. Learn To: o Identify the characteristics of a business process. o Identify advantages of business process thinking. o Match parts of a business process with their features. o Identify characteristics of process mapping. o Identify the uses of process mapping. o Identify functions of process mapping tools. o Identify functions of a workflow application. o Match workflow application categories with more...

Workflow Mgmt Part 2 Workflow Products : This is the second course in a two part series that teaches students how to deal with key vendor workflow products. This course will cover an introduction to workflow products, key vendor strategies and GroupWare. Learn To: o Match workflow architecture structural layers with their features. o Identify the characteristics of role definition in a workflow architecture. o Match types of workflow routing with their features. o Identify the main characteristics of the Lotus Development Corporation's groupware strategy. o Identify features of Domino Server. o Identify the advanced workflow capabilities of Domino Workflow over Domino Server. Audience The audience for this more...

Communication

Business Etiquette

Business Etiquette Business Functions Travel : Business Etiquette: Business Functions and Travel offers the student an overview of etiquette guidelines for business functions and meals. The program details how to dine with proper manners and use formal table settings appropriately. In addition, the program teaches the learner how to be a courteous traveler and prepare for international business trips. Learn To Match the types of cocktail functions with the characteristics that describe them. Identify guidelines you should follow at trade shows and conventions. Identify actions for mingling successfully. Identify the conversational guidelines for business meals. Identify the basic rules of etiquette more...

Business Etiquette Communicating in Today s Workplace : Business Etiquette: Communicating in Today's Workplace offers the student an overview of how to use etiquette in daily communications and practice etiquette in meetings. The program details how to introduce people and become a good conversationalist. In addition, the program teaches the learner how to apply courtesy in telephone, e-mail, and written communications. Learn To Given a set of guidelines, introduce someone correctly. Identify the guidelines for becoming a good conversationalist. Identify the actions you can take to overcome a conversational faux pas. Identify the responsibilities you should fulfill to prepare for a meeting. Avoid more...

Business Etiquette Office Protocol : Business Etiquette: Office Protocol offers students an overview of how to build relationships and conduct themselves professionally. The program details how to create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, the program teaches learners the appropriate use of the Internet at work, as well as how to handle ethical dilemmas and personal issues. Learn To Identify the guidelines for developing a professional appearance. Identify the guidelines for conducting business in a cubicle. Identify the guidelines for conducting business in an office. Identify the guidelines for developing more...

Business Etiquette Series : The Business Etiquette Series includes the following courses: Business Etiquette: Office Protocol Business Etiquette: Communicating in Today a a s Workplace Business Etiquette: Business Functions and Travel To review individual course descriptions, please return to the previous page and select the desired title(s).

Business Writing

Business Writing Series : The Business Writing Series includes the following courses: Business Writing: The Fundamentals Business Writing: Writing Effective Proposals To review individual course descriptions, please return to the previous page and select the desired title(s).

Business Writing The Fundamentals : Professionals are required to communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as, tone, paragraph structure, writing positive and negative messages effectively and proposal writing are key topics covered in this series. Learn To To identify guidelines for writing effectively. To identify guidelines for planning a document. To identify guidelines for using an outline form to organize your thoughts and ideas. more...

Business Writing Writing Effective Proposals : Professionals are required to communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as, tone, paragraph structure, writing positive and negative messages effectively and proposal writing are key topics covered in this series. Learn To To match types of proposals with their features To identify criteria used for evaluating a proposal. To identify guidelines for identifying clients' needs. more...

Communicating w Difficult People

Communicating w Difficult People Communicating with Your Manager : Communicating with Difficult People: Communicating with Your Manager offers the student an overview of the information required to identify a difficult manager, approach a difficult manager, and confront difficult manager behavior. The program describes the proper methods to interpret difficult personalities, the various options to cope with a difficult manager, and the appropriate steps to provide unsolicited feedback. Learn To Apply steps to distinguish between difficult behavior and periodic irritability. Recognize the characteristics of the four types of difficult personalities. more...

Communicating w Difficult People Handling Difficult Co-Workers : Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the steps that create the conflict resolution process. Learn To Identify types of difficult personalities. Identify examples of primary and secondary conflict. Apply proper techniques to more...

Communicating w Difficult People Working with Difficult Employees : Communicating with Difficult People: Working with Difficult Employees offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult employees. Learn To Recognize the four types of difficult personalities. Apply the proper motivational techniques for each personality type. Differentiate more...

Communicating with Difficult People Series : The Communicating with Difficult People Series includes the following courses: Communicating with Difficult People: Working with Difficult Employees Communicating with Difficult People: Handling Difficult Co-Workers Communicating with Difficult People: Communicating with Your Manager To review individual course descriptions, please return to the previous page and select the desired title(s).

Cross-Cultural Business Communication

Cross Cultural Business Comm Addressing Cross Cultural Bus Situations : Cross-Cultural Business Communication: Addressing Cross-Cultural Business Situations offers students information about organizing and attending cross-cultural meetings, as well as processes for negotiating and solving problems in a cross-cultural meeting. Guidelines for team building across cultures are also covered in this program, as well as suggestions for translating written documents. Learn To Identify items that are acceptable to bring to a cross-cultural meeting. Follow the steps for negotiating in a cross-cultural meeting. Follow the process for problem solving during a cross-cultural meeting. Assign a cross-cultural team in more...

Cross Cultural Business Comm Devel Cross Cultural Comm Skills : Cross-Cultural Business Communication: Developing Cross-Cultural Communication Skills offers students the information they need to build cross-cultural relationships. The program identifies cross-cultural barriers and explains the process for avoiding these barriers. In addition, information about employing and communicating through an interpreter is provided. Learn To Select the guidelines for building trust. Listen actively by paraphrasing a speaker's message. Follow the steps for providing positive feedback when communicating cross-culturally. Identify the steps for overcoming conflict when actions and expectations do not match. more...

Cross Cultural Business Comm Understanding Cultural Differences : Cross-Cultural Business Communication: Understanding Cultural Differences offers students the information they need to understand the basics of cross-cultural business communication. The program provides information about the volume, pitch, and rate of speech that should be used when communicating cross-culturally. Cultural differences in nonverbal and written communication are also explained. Learn To Identify examples of cultural values. Select ways to help someone overcome culture shock. Identify examples of how gender differences affect communication. Choose the correct definition of convergence. Identify the appropriate amount of more...

Cross-Cultural Business Communication Series : The Cross-Cultural Business Communication Series includes the following courses: Cross-Cultural Business Communication: Understanding Cultural Differences Cross-Cultural Business Communication: Developing Cross-Cultural Communication Skills Cross-Cultural Business Communication: Addressing Cross-Cultural Business Situations To review individual course descriptions, please return to the previous page and select the desired title(s).

E-mail Etiquette

E-mail Etiquette E-mail in the Workplace : E-mail Etiquette: E-mail in the Workplace gives students an overall view of how to use e-mail effectively. The program covers e-mail basics, such as how to write effective messages, e-policies, and how to use e-mail accessories and passwords. The program focuses on the influences of e-mail, when to choose e-mail over other types of communication, how to avoid writing inappropriate messages, how and when to attach files, and how to prevent your password from being stolen. Learn To Identify advantages and disadvantages of e-mail. Forward an e-mail message. Reply to an e-mail message. Identify the guidelines that will help you avoid writing inappropriate e-mail. more...

E-mail Etiquette Series : The E-mail Etiquette Series includes the following courses: E-mail Etiquette: E-mail in the Workplace E-mail Etiquette: Using E-mail to Communicate Successfully E-mail Etiquette: Writing Effective E-mail Messages To review individual course descriptions, please return to the previous page and select the desired title(s).

E-mail Etiquette Using E-mail to Communicate Successfully : E-mail Etiquette: Using E-mail to Communicate Successfully gives students an overview of the essentials of communicating via e-mail. The program covers how to take advantage of both the header and text box when creating an e-mail message, the benefits of considering your recipient, how to manage e-mail volume, and the importance of following netiquette guidelines. The program focuses on how to write an effective subject line, the best way to relay information, how to prepare for recipient reactions, and how to use emoticons effectively. Learn To Identify the guidelines for writing subject lines. Identify how you should construct your e-mail messages more...

E-mail Etiquette Writing Effective E-mail Messages : E-mail Etiquette: Writing Effective E-mail Messages teaches students how to write effective e-mail messages. The program covers the differences between writing online and traditional paper-based writing, how to achieve your e-mail message objectives, the importance of using correct punctuation, how to construct effective sentences and paragraphs, and how to edit your e-mail messages. The program also focuses on the importance of using specific words to avoid vagueness and using active voice rather than passive. Learn To Identify the differences between writing online and writing on paper. Arrange the steps for achieving your e-mail message objectives. more...

Effective Presentations

Effective Presentations Essentials of Persuasion : In Effective Presentations: Essentials of Persuasion, you will learn guidelines for ethical persuasion, the goals of persuasion, and how to encourage your audience to act in support of your policy. In addition, you will learn how to organize a persuasive presentation, how to enhance your credibility, and how to use reasoning and emotional appeals to persuade your audience. Learn To Complete audience analysis. Use three types of persuasive proposition. Organize your persuasive presentation using three major sections. Accomplish three goals when presenting a more...

Effective Presentations Planning a Presentation : In Effective Presentation: Planning a Presentation, you will learn how to determine realistic presentation objectives, how to analyze your audience, and how to use supporting materials effectively. In addition, you will learn how to organize your presentation clearly and successfully incorporate visual aids into your presentation. Learn To Identify the six common types of presentations. List three items a presenter should examine to determine presentation objectives. List two constraints that make objectives realistic. Organize your presentation using three more...

Effective Presentations Series : The Effective Presentations Series includes the following courses: Effective Presentations: Planning a Presentation Effective Presentations: The Presentation Process Effective Presentations: Essentials of Persuasion To review individual course descriptions, please return to the previous page and select the desired title(s).

Effective Presentations The Presentation Process : In Effective Presentations: The Presentation Process, you will learn what steps to take to reduce your fear of speaking, remain calm, and appear relaxed. In addition, you will learn how to use your voice and nonverbal communication to improve the delivery of your presentation. Finally, you will learn how to assess the audience members and answer their questions. Learn To Apply four steps to help reduce your fear of speaking. Apply five elements of nonverbal communication to improve your delivery. Apply three guidelines for using visual aids during your presentation. more...

Emotional Intelligence

Emotional Intelligence Applying Emotional Intell in the Workplace : Emotional Intelligence: Applying Emotional Intelligence in the Workplace gives the student an overview of the use of Emotional Intelligence from a leadership perspective and provides a process for applying Emotional Intelligence in everyday interactions with team members and employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, maximizing team and employee performance, and conducting interviews. Learn To Identify reasons Emotional Intelligence is important in the workplace. Apply the LISTEN process in a work environment. more...

Emotional Intelligence Developing Emotional Intelligence Skills : Emotional Intelligence: Developing Emotional Intelligence Skills gives the student an overview of the use of Emotional Intelligence in corporations and provides a process for applying Emotional Intelligence in everyday activities. The program covers how the process can be applied in various situations, including being assertive, providing and accepting feedback, building positive work environments, and during sales. Learn To Identify the five abilities of Emotional Intelligence. Identify the benefits of Emotional Intelligence at work. Apply guidelines that will enable you more...

Emotional Intelligence Emotional Intelligence for Executives : Emotional Intelligence: Emotional Intelligence for Executives gives the student an overview of emotions, explains the use of Emotional Intelligence from a leadership perspective, and provides a process for applying Emotional Intelligence in everyday interactions with employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, and maximizing team and employee performance. Additionally, the program provides guidelines for delegating effectively. Learn To Identify benefits of Emotional Intelligence. Apply the LISTEN process in an everyday more...

Emotional Intelligence Series : The Emotional Intelligence Series includes the following courses: Emotional Intelligence: Developing Emotional Intelligence Skills Emotional Intelligence: Applying Emotional Intelligence in the Workplace Emotional Intelligence: Emotional Intelligence for Executives To review individual course descriptions, please return to the previous page and select the desired title(s).

Grammar Skills

Grammar Skills An Introduction to Basic Grammar : Professionals are required to communicate effectively. In doing so, they must have a good understanding of proper grammar skills. This course covers the parts of speech and focuses on how to use nouns and verbs, pronouns, adjectives, and adverbs, as well as prepositions and conjunctions. Learn To To identify reasons why a knowledge of good grammar is important. To identify rules for creating the plural form of a noun. To identify rules for forming a possessive noun. To identify categories of pronouns. To identify uses of reflexive more...

Grammar Skills Punctuation Mechanics Spelling : Professionals are required to communicate effectively. In doing so, they must have a good understanding of proper grammar skills. This course covers punctuation and mechanics, synonyms, antonyms, and homonyms, as well as commonly misused and misspelled words. Learn To To identify guidelines for using appropriate words when writing. To identify types of words to avoid when writing. To identify rules for using commas. To identify guidelines for using semicolons. To identify guidelines for using colons. To identify more...

Grammar Skills Series : The Grammar Skills Series includes the following courses: Grammar Skills: An Introduction to Basic Grammar Grammar Skills: Writing Effectively Grammar Skills: Punctuation, Mechanics and Spelling To review individual course descriptions, please return to the previous page and select the desired title(s).

Grammar Skills Writing Effectively : Professionals are required to communicate effectively. In doing so, they must have a good understanding of proper grammar skills. This course covers the fundamentals of effective sentence construction, including such things as subject-verb agreement, the active versus the passive voice, and phrases and clauses. Learn To To identify elements of a sentence. To identify the four types of sentences. To identify guidelines for correctly structuring a sentence. To identify five types of phrases. To identify features of clauses. more...

Interpersonal Communications

Advanced Business Comm Business Writing for Results : In the Advanced Business Communication: Business Writing for Results course, students will learn about writing reports, proposals, and case reports with the audience in mind. Students will cover how to effectively use visual support, including tables, graphs, drawings, and diagrams. In addition, students will learn about planning, preparing, and delivering business presentations and speeches. Learn To To identify the steps involved in planning a report. To identify guidelines for writing an effective report. To identify guidelines for the effective use of visuals in business communication. To identify guidelines for effective planning of oral more...

Advanced Business Comm Enhancing the Comm Message : The Advanced Business Communications: Effective Business Communication course focuses on effective messages in letters and memos, intercultural communication, and communication with the media, and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication, how to deal with cultural diversity, communicating through the media, the effective handling of press releases, press conferences, and media interviews. In addition, students will learn about the effective management and communication in times of organizational crises. Learn To To identify guidelines for writing more...

Advanced Business Comm Guidelines for Effective Comm : In the Advanced Business Communication: Guidelines for Effective Communication, you will be introduced to the world of business communication in general and to areas that are fundamental to effective business communication today. You will learn about typical barriers to effective communication and guidelines for overcoming them. You will also learn about steps in the communication process, uses of information technology, managing, planning, and conducting executive-level meetings. In addition, you will learn about giving guidelines for creating audienced-centred messages, and about the use of transitions. Learn To To identify the guidelines for developing your more...

Advanced Business Communication Series : The Advanced Business Communication Series includes the following courses: Advanced Business Communication: Guidelines for Effective Communication Advanced Business Communication: Business Writing for Results Advanced Business Communication: Enhancing the Communication Message To review individual course descriptions, please return to the previous page and select the desired title(s).

Advanced Interpersonal Communication Building Relationships : Advanced Interpersonal Communication: Building Relationships offers the student guidelines for asking and answering questions, using nonverbal communication and power, and giving feedback when building relationships. The program also describes the various communication styles and offers techniques to use when communicating with them. Learn To Interact with an individual who displays a specific primary communication style. Identify the four types of secondary communication style. Interact with an individual who displays a specific secondary communication style. more...

Advanced Interpersonal Communication Comm to Build a Positive Culture : Advanced Interpersonal Communication: Communicating to Build a Positive Culture gives the student an overview of the dimensions of organizational culture and how communication perpetuates an organization's culture. This program also defines what a cultural network is and offers guidelines for using the cultural network to your advantage. Steps for empowering employees are also offered in this program. Learn To Recognize dimensions of an organizational culture. Recognize characteristics of a positive organizational culture. Use the cultural network to your advantage. more...

Advanced Interpersonal Communication Communicating with Co-Workers : Advanced Interpersonal Communication: Communicating with Co-Workers offers the student suggestions for communicating with individuals who hold various roles in an organization, such as peers, supervisors, subordinates, and customers/vendors. This program also offers guidelines for promoting ideas and handling human resource issues, such as negotiating raises and dismissing subordinates. Learn To Interact with an ineffective supervisor. Negotiate a raise with a supervisor. Identify the order for the steps of an effective resignation. Take the more...

Advanced Interpersonal Communication Series : The Advanced Interpersonal Communication Series includes the following courses: Advanced Interpersonal Communication: Building Relationships Advanced Interpersonal Communication: Communicating with Co-Workers Advanced Interpersonal Communication: Communicating to Build a Positive Culture To review individual course descriptions, please return to the previous page and select the desired title(s).

Interpersonal Communication Effective Communication : Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication. Choose an effective channel based on network structures.