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Arcadia Alive Ltd

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Arcadia Alive Ltd


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Training Provider Overview

Arcadia Alive Ltd
We provide UK-wide in-house courses for conflict prevention, management and de-escalation in the workplace, including:

- Conflict Management Skills
- Personal Safety
- Lone Worker Safety
- Handling Conflict on the Phone.

We will travel to any place in the UK and our daily rates are affordable and all-inclusive. Please enquire with us for a price quotation.

Related Keywords:  conflict   lone working   lone worker   violence and aggression   difficult people   conflict on the phone   phone conflict   personal safety   conflict de-escalation   conflict management 
home  >   United Kingdom  >   Staffordshire  >   Stafford

Arcadia Alive Ltd is based in Stafford, Staffordshire, United Kingdom
StreetParkfield House
 Park Street
CityStafford
State / ProvinceStaffordshire
Zip / Postal CodeST17 4AL
CountryUnited Kingdom
Main Phone08452 600 126

Additional Search Terms:
 conflict de-escalation, difficult people, lone working, phone conflict, violence and aggression

Arcadia Alive was formed in 1997 with the aim to assist people in challenging circumstances to cope and improve their life at work.

Customers commissioning our training courses are seeking some practical tools to build their staff s confidence and safety awareness. Therefore our focus is on having attendees leave our courses having learned, practised and internalised key conflict management skills.

We make the learning experience practical and fun, which accounts for a lot of the repeat business we get.


Training available from Arcadia Alive Ltd


Conflict Management Skills instructor led traininggroup study and discussioncoursewareworkshop / seminar : This conflict management course benefits individuals and teams who have to deal with conflict and difficult people in their workplace. The course is modularised to adapt to the needs of participants who may be dealing with conflict from either external customers, internal customers or within their team. It is a highly practical course and participants learn through a range of training approaches including short demonstrations, skills practice, reflection and discussion. PowerPoint is used minimally! Recent participants included: Security Guards, Care Workers, Nursing Professionals, Retail Assistants, Reception Staff, School Wardens, Car Park Inspectors and Attendants, Theatre and Door Staff.

Handling Conflict on the Phone instructor led traininggroup study and discussioncoursewareworkshop / seminar : This course benefits individuals and teams who have to respond to 'external' or 'internal' customers over the phone. It equips participants with the understanding and ability to manage conflict and difficult situations on the phone. This is a practical course, participants learn through a range of training approaches including short demonstrations, skills practice, reflection and discussion. PowerPoint is used minimally!

Safe Lone Working instructor led traininggroup study and discussioncoursewareworkshop / seminar : Small things account for big risks when you are working alone, particularly if the environment is 'off-site' and unknown to you. These risks need to be addressed in order to ensure the personal safety of lone workers. If you are a health visitor, care worker, taxi driver, meter reader, transport or delivery worker, emergency services or security worker, to name but a few, you will need to know the risks associated with your particular job, the practical control measures you can employ, and have a toolbox of strategies at hand to tackle conflict or aggression. And this is where this excellent training course comes in!

Train the Trainer train the trainer : Training people can be a daunting task for the inexperienced trainer, particularly if the subject is new or unfamiliar. This exceptional Train the Trainer programme addresses the double task of building the confidence of members of staff to train and coach, whilst at the same time practising the key conflict management and/or personal safety skills we teach. The process of training in-house trainers is worth the effort to embed new behaviour changes and positive change throughout the organisation. Our Train the Trainer programme can be run for any of our courses. It will provide trainers with plenty of opportunity to practice the new skills and explore the issues in depth, in order for them to be able to more...


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