Christine Donovan & Associates

Coaching for Excellence : Coaching is based on a partnership that involves continual, open and honest communications. The workshop covers differences of management vs. leadership; the Coacha ™s Toolbox of Skills; and coaching through change.

How to Be a Great Success in the Workplace : In this age of technology, instant-gratification, convenience, and telecommuting, many working people have lost touch with traditional work ethics crucial for business success. In essence, many have become unproductive and negative at work, and ita ™s showing. Today companies struggle with, not only economic challenges, but a workforce full of negativity, conflict, complaining, and irresponsibility. As a result, productivity, quality, service, and teamwork suffer tremendously. And in these difficult times, no business can afford to allow this trend to continue. This interactive, fun, and motivational workshop provides, not only valuable information, but a "boost" more...

Leading with Excellence Series : 1) Your Role as a Leader 2) Planning and Delegating Effectively 3) Understanding and Motivating Diverse Personalities 4) Developing, Communicating with, and Motivating your Team 5) Understanding and Handling HR Issues 6) Managing Employee Performance; Progressive Discipline 7) Goal-Setting and Decision-Making

Moving Up to Supervisor : In todays changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They haven t had the opportunity to develop those critical skills of planning work, leading their group, and communicating with their employees, their colleagues and their manager. Learning these skills can have a tremendous impact on an organization s productivity. How you will benefit from this program: You will understand the scope and nature of the supervisory position You will learn some ways to deal with the challenges of the role You will recognize the responsibilities you have as a supervisor, to more...

Presentation Survival School : This kind-and-gentle workshop helps participants minimize the jitters of public speaking, learn how to organize a good presentation and build rapport with the audience.

The Art and Management of Service Excellence : How to build and lead the exceptional service culture: hiring, training, motivating the "right" people and giving your service team the skills to succeed. Includes: customer service and profitability; the managera ™s role in assuring exceptional service; how to reduce or eliminate complaints; and how to establish a reputation for the best service in your industry. Facilitated by former manager of Disney University.

The Art of Meeting Management : Designed for anyone who leads meetings, this program offers tools to build confidence as a meeting leader and to keep meetings on time and on track. Topics include: The Basics of Effective Meetings; Preparing for Meetings; Your Role As Group Leader; Key Behaviors for a Facilitator; and How to Control a Meeting. (Two or four hours)

The Seven Keys to Dazzling Customer Service : Learn the principles, tools and techniques for "dazzling" customers at every encounter. Discover how to build customer loyalty and keep dissatisfied customers to a minimum. Facilitated by former manager of the Disney University.

Train the Trainer : A five-day program for corporate trainers which covers: Planning Training; Training Methodology; the Training Process; Needs Assessments; Principles of Adult Learning; Training and Learning Styles; the Learning Cycle; Characteristics of an Effective Trainer; Motivating Others to Learn; Dealing with Difficult Trainees; Overcoming more...

Understanding Your Leadership Style : Using a personality assessment, this workshop will give you a clearer understanding of your own leadership style and how it may enhance or hinder your performance as a leader. Youa ™ll also gain a better understanding of what motivates your team members, coworkers and customers.

Working Together Successfully... a Teambuilding Program : Through the use of a personality assessment, participants gain a deeper understanding of themselves: what motivates them, what aggravates them, and how to communicate and build relationships with those who see the world differently. A powerful program for building teams and resolving conflict.