The Civility Group Incorporated was founded in 1999 by Karen Mallett and Lewena Bayer. The Etiquette Ladies as Bayer and Mallett are often referred to as are nationally recognized as Canada s Etiquette Experts .
The Civility Group is the leading civility training and communications company in Canada and is comprised of the following:
In Good Company -- Is the training and development division of the Civility Group best known for corporate training. Topics range from the basics of business etiquette to dealing with office politics and conflict in your work environment. The most popular session is their signature How Not to be a Cocktail Weenie a mixing business and pleasure session.
Propriety Publications Is the curriculum, materials development and publishing division, and online store for The Civility Group Inc. By Fall 2006, a variety of business etiquette/communication sessions will be offered online.
Macaroni and Please -- Is The Civility Group Inc. Children, Youth, Teens, and Social programs and materials development division. The Civility Group offers a Macaroni and Please package with 30 ten minute lessons for children ages 3-7. Effective April 2005, all training and affiliate programming for children, youth, teen, and social programming is handled by Louise Fox www.etiquetteladies.com
The International Institute for Civility Is the Canadian head office for the development of cross-cultural etiquette and communication. International affiliate offices include: The Etiquette School Dubai, Manners with Ms. Michelle in Singapore, Yati Senu Etiquette and Protocol in Malaysia and Jordan.
Mallett and Bayer are articulate, entertaining, and persuasive speakers who are in high demand as a convention and conference keynote presenters. They speak on a variety of topics related to civility, entrepreneurship, leadership, and etiquette.
The etiquette ladies have co-authored six books. They are regularly called upon for expert editorial commentary in the field. They write a monthly ask the experts column called Sticky Situations for Canadian Living web and magazine since October 2005, a weekly column on Canoe.ca, as well as featured editorials for Chatelaine, GLOW, Macleans, Homemakers, Small Office; Home Office Magazine, Canadian Business Magazine, Winnipeg Women and Winnipeg Men Magazines and many other Canadian newspapers, online publications and magazines.
Mallett and Bayer have have appeared on Canada AM, CBC s It s a Living, ROB TV, Moneywise and many other Canadian television and radio programs. In 2004, the etiquette ladies were nominated for Manitoba Women Entrepreneur of the year for their success with In Good Company.
In Good Company offers bilingual training and has just expanded their operation to include nine satellite offices in Canada and international affiliate locations in Singapore, Saudi Arabia and Dubai. Launches of three additional affiliate offices in Canada, a US affiliate office and satellite operations in India are planned for summer of 2006.
Etiquette is about respect and leadership, taking the time to put others at ease and thinking before you act
-The Etiquette Ladies
The Civility Group Incorporated |
Training available from The Civility Group Inc.
Civility/Etiquette ONLINE LEARNING CENTER    : Canada's leading civility experts now offer 40 online courses on topics ranging from corporate courtesy, to networking and business dining, to cultural etiquette. For only $29 per course you can take civility training in the privacy of your own home or office when it is convenient for you.
Some of the courses available include:
Communicating Respect and Leadership
Nonverbal Communications
Networking and Mixing Etiquette
Meeting and Presentation Etiquette
Business Travel Etiquette
Making Minutes Count - Time Management
Decision Making and Negotiating
10 Steps to Building Confidence
Lasting Impressions
Professional Dress for Men
Professional Dress for Women
Habits for High Impact more...
Business Etiquette
P's & Q's for Profit  : Book Two in the In Good Company Canadian business etiquette series
By "The Etiquette Ladies" -- Lewena Bayer and Karen Mallett
GOOD COMMUNICATIONS are the key to success in business, and etiquette training can teach you to deal with any employment situation successfully. This essential guidebook covers the basics of getting a job and keeping it with a look at interviews, interoffice communications, writing skills, technology do's and don'ts, and socializing in business.
ISBN: 1-894-283-21-X 5 x 8, 80pp $16.95 Paperback, with illustrations Genre: Business
Pass the Promotion Please : Book Three in the In Good Company Canadian business etiquette series
By "The Etiquette Ladies" -- Lewena Bayer and Karen Mallett
THIS BOOK is a complete guide to your rise to the top. The Etiquette Ladies provide tips on people management skills that will move you from employee to employer, travelling tips for the busy career person, and wine and formal dining etiquette, good preparation for the day you make it to the top
ISBN: 1-894283-22-8 5 x 8, 80pp $16.95 Paperback, with illustrations Genre: Business
Power Suit, Power Lunch, Power Failure : BUSINESS ETIQUETTE SERIES
Power Suit, Power Lunch, Power Failure
Book One in the In Good Company Canadian business etiquette series
By "The Etiquette Ladies" Lewena Bayer and Karen Mallett
IN THE 1990s, we discovered that telephone, electronic and computer communications were creating new challenges for business etiquette. In order to gear up for New Manners for the New Millennium, Lewena Bayer and Karen Mallett are teaching business people how to communicate in every essential way because corporate conduct is not just important, it's essential in today's business world.
ISBN: 1-894-283-18-X 5 x 8, 80pp $19.95 Paperback, with illustrations Genre: Business
Courtesy For Kids
Beware the Table Monsters : Book Two in the Courtesy for Kids children's etiquette series.
By "The Etiquette Ladies" -- Lewena Bayer and Karen Mallett
YOU'RE NEVER TOO YOUNG to learn the basics of good dining etiquette. This fun and entertaining guide for children gives basic and easy-to-remember tips on table and social manners, including regular mealtimes, dining for special occasions, behaviour at parties and sleepovers, and the reasons why these things are important. Beware the Table Monsters is presented in a format similar to the popular Put Your Best Foot Forward, Book One in this series. The "Etiquette Ladies" continue to present their ideas and advice to children across the country in their Courtesy Camp for Kids.
ISBN: 1-894283-19-8 9 x 9 32 pp B&W illustrations Paperback Genre: Kids
Courtesy Becomes Me : Courtesy Becomes Me
Book Three in the Courtesy for Kids series of children's etiquette books
By "The Etiquette Ladies" -- Lewena Bayer and Karen Mallett.
WHEN KIDS LEARN TO RESPECT others, they also learn to respect themselves. Courtesy for Kids is a children's etiquette series dedicated to teaching children the basics of good manners, and why they're important. In Book Three of the series, Courtesy Becomes Me, kids learn the value of self-respect. This includes taking care of yourself on the inside through confidence-building, and taking care of yourself on the outside through grooming, deportment, and decorum. Fun exercises, illustrations, and clear, concise instructions help kids learn how to "be more...
Put Your Best Foot Forward : Book One in the Courtesy for Kids children's etiquette series
By "The Etiquette Ladies" -- Lewena Bayer and Karen Mallett
WHEN KIDS LEARN TO RESPECT others, they also learn to respect themselves. In their Courtesy Camps for Kids, as well as through private consultations, nationally recognized etiquette experts Lewena Bayer and Karen Mallett have discovered that kids who have the advantage of social training have won the keys to success in life. They've created the Courtesy for Kids series to enhance a child's natural desire to interact well with others.
Courtesy For Kids Book One: Put Your Best Foot Forward features self-esteem training including Confidence and the Art of Conversation, and more...
Presentation Skills
Communications Skills    : 1. Tied up in Knots
Have you ever felt tied up in knots, wondering how to interpret something someone else said or not knowing how to say something you need to say? Is negativity impacting productivity, loyalty or morale in your workplace? Effective, positive communication between co-workers, higher ups and clients is imperative in today s workplace. Tight timelines, competition and the struggle to find balance leave no place for negativity, interpersonal conflict or a lack of clarity. This session focuses on behavioral skills and provides solutions for common communication issues in the workplace.
2. Communicating Confidence and Competence
Can you imagine how much simpler life would be if more...
Corporate Courtesies & Dining Etiquette : 1. Corporate Courtesies
Whether you re picking a client up from the airport, hosting a company golf tournament or entertaining suppliers at a sporting event, you are expected to present a polished and professional image of yourself and your company. This means knowing what is appropriate dress, what food or beverage to provide, how to make guests comfortable and what the guidelines are for mixing business and pleasure in any situation. Attention to the details and surpassing clients expectations is key to creating a memorable positive impression.
2. How to Avoid Being A Cocktail Weenie - Mixing Business and Pleasure
After this entertaining and practical keynote by Canada s more...
Leadership & Change Management : 1. Changing Gracefully
With demographic shifts, technological advances, downsizing, mergers, and increasing diversity in the workplace, change is inevitable People of varying culture, age, experience and motivation are coming and going. Collaboration and interpersonal relationships are keys to productivity but managing this constant change can be challenging at best. How do individuals and companies adapt to change gracefully? This interactive and practical session provides the tools to help embrace, recover, rebound and learn from change.
2. Best Practices for Maximizing Collaborative Learning
When progress and ultimately success depend on the cooperative efforts of individuals, any more...
Civility Training
Civility in the Workplace
Civility in the Workplace   : OVERVIEW OF CURRICULUM TOPICS
*Each curriculum kits contain paper copy of a Trainer s Guide and Masters File for Participant Workbooks, copies of the In Good Company Business Etiquette Series of books (3) as well as Power Point Presentations and CD Rom copy of PDF files. Copyright privilege for a 3 year period is included in the fee.
1. Communicating Respect and Leadership
Everything you need to know to help individuals and groups in business settings communicate with confidence and courtesy. Topics include pinpointing communication problems and overcoming communication catastrophes, listening skills, communication habits that increase teamwork and productivity, understanding communication more...
Consultations
Personal & Professional Development
The Professional Profile : These one-hour private consultations are for anyone who wants to develop their social skills and polish their professional image. The information applies to those with front line responsibilities as well as middle managers or new graduates preparing for interviews. Anyone who is returning to work after a long hiatus or someone changing careers would also benefit.
When it comes to success in modern business, confidence is key. Knowing what is expected and accepted behavior for every business and professional situation is vital. There s more to personal presence than an expensive suit- grooming, posture, poise and attitude all play important roles. Knowledge about how to present yourself more...
Lew Bayer - Keynote Presentations
Keynote Presentations
Lew Bayer Keynotes  : Keynote Presentation Topics
Canada s Etiquette Expert, Lew Bayer is in high demand as a conference facilitator and keynote speaker. Lew, a six-time published author is an articulate and passionate presenter who has presented for a broad range of audiences across North America.
Most popular keynote topics are:
How not to be a Cocktail Weenie (Making the most of networking sessions)
Civility in the Workplace (Understanding the cost of rudeness to business)
A Little Respect Please (Fostering respect and courtesy in our children, homes, and communities)
Manners and Moral IQ (The decline of civility and what we can do about it)
Building a Baloney Sandwich (Life Lessons and more...
Presentations
Personal & Professional development
Personal & Professional Development : 1. Attaining Optimal Confidence: Achieving Maximum Potential
IMAGINE walking into a room full of strangers and not feeling self-conscious, staying calm and collected when the unexpected arises or being the professional you have always envisioned. How much could you accomplish if you no longer worried about the what ifs? ? Imagine knowing for certain that you could tackle any challenge that came your way? Achieving optimum personal productivity is all about confidence. With a shift in perspective, willingness to change and a great deal of effort, anyone can become more self-assured.
2. The Integrity Project: Personal Character Development
Life is stressful. With the seemingly more...
Training Kits
Produced Materials
Training Kits : MATERIALS PRODUCED BY THE CIVILITY GROUP INCORPORATED
Business Training Kits:
1. The Power of Professional Presence
2. Communicating Respect and Leadership
3. Setting the Standard: Building Credibility Through Client Relations
4. Leveraging Your Social IQ
5. High Impact Business Writing
6. World-Wide Etiquette
7. The Business of Civility
Training Kits for Children, Youth, and Teens:
1. Mad About Manners
2. Courtesy for Kids
3. Proud to be Polite
4. Backpack to Briefcase
5. Confidence is Cool
Social Etiquette Training Kits:
1. Manners on the Menu-Dining for all Ages
2. What s Your Social IQ?
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