JeMM Consultants

www.jemmconsultants.com
ABOUT JEMM CONSULTANTS
JeMM Consultants is a privately owned training and consulting company with offices in Montreal and Toronto. From eLearning to classroom instructor-led training, JeMM Consultants develops, implements and delivers training programs to a diverse client base, front-line employees to senior management, at locations across Canada, the United States, Europe, the Caribbean and Asia.
RIGHT SOURCE TO THE RIGHT PEOPLE
From inception, JeMM Consultants has set out to serve businesses that have large training needs with resources.
Whether you require a single training consultant or a team of professionals, JeMM Consultants help your organization jump start training initiatives by providing timely access to specialized skills and knowledge at competitive rates.
Your organization will benefit from both the experience of our training professionals and the combined of the JeMM Consultants team. Our focus on training and professional development services ensures get the right person for the right job supported by the right organization.
JeMM Consultants is a one-stop shop for all of your training needs. For a list of our services, visit
www.jemmconsultants.com/training-services.shtml .
WHY CHOOSE JEMM CONSULTANTS?
Training and Professional Development is Our Core Business: Our teams specialize in various areas training, hence keeping JeMM Consultants on the cutting edge of training and professional development solutions. By expanding our business along its core, we are able to offer clients a wider range of training products and services.
Cost-Effective, High-Quality Alternative: As a highly focused consulting company, JeMM Consultants provides superior quality service at competitive rates. Unlike many training rganizations which offerconsulting services at a high cost, JeMM Consultants focuses on empowering its clients to 'do it for themselves'. This leaves tangible financial results and value when training needs are great and budget limited.
Integrated Training Solution Provider: No one training solution fits all clients, and neither will a single
solution answer all of a particular client s needs. Our blended training strategy is designed to optimize success of training objectives and minimize development costs and time.
Flexible and Able to Act Quickly: Our focus, experience and flat decision-making structure allows Consultants to make and act on decisions quickly. Our team of professionals are not locked into a of training solution models and can thus remain flexible to adjust to individual client needs.
Qualified Resources: Backed by three decades of experience in training and professional development,team is comprised of certified training professionals. Our team of consultants, instructional designers instructors have international experience in a broad range of industries, speak a number of languages have adapted training programs to reflect cultural differences.
Our Mission: To give our clients practical training processes and interventions that will improve productivity and performance in the workplace. JeMM Consultants is ready to be your partner in training.
A SAMPLE OF JEMM CONSULTANTS EXPERIENCE
Company-Specific Training (Royal Bank Financial Group)
We have developed an enterprise-wide financial management and reporting system training program for one of
Canada s largest financial institutions. Our mandate was to develop the course curriculum, design course
materials, and deliver the training using a variety of instructional media: job performance support tools, selfpaced
eLearning, live online training and classroom instructor-led.
To this day, we continue to maintain the program and conduct regularly scheduled classroom training for the
client at locations around the globe.
Technical Training Integrated with Job Skills Training (Certen)
We have developed and delivered a customized technical training program introducing a new integrated billing solutions and customer care for a large telecommunications company.
In this area, our training programs link system training with job skills and business process training, focusing on
the how-to-do the job. We have designed such training programs for off-the-shelf systems, Amdocs, Arbor/BP,
INEA, as well as for in-house company systems.
System and Product Training (CAMTOS Solutions)
We have been engaged by a start-up company to develop a formal training program for their new product. As part of the project, we conducted a training needs analysis, designed the course curriculum, student guides, leader s guide, course activities and job aids. We also developed and implemented a process to administer and evaluate the program.
Leadership Development (BBC Northern Ireland)
We have been engaged to provide innovative leadership and interpersonal skills training for a call centre
management team. The results of our session were evidenced by effective teamwork, respect for individual and
business needs, and defined currency management skills.
Team Building Sessions (Yorkshire Water)
We have been employed to utilize our unique team building approach with a major UK utility call centre management team.
We recognize every team is different and our consultants always tailor the training experience to meet the needs, values and culture of the organization. Results are practical, business focused and work most effectively with real teams working on real issues.
Diversity (Bell Canada)
We have experienced the research, development and facilitation of workshops that explored the attitudes and
needs of the corporate world, specifically targeting the physically challenged and diversity in the workplace.
These workshops involved upwards of 26,000 employees at every level of the organization, and were such a success that the Federal Government applauded the corporation for the leadership role it had taken in the field.
Business Continuity Training and Awareness Sessions (Royal Bank Head Office Finance)
We have developed and successfully delivered customized training for recovery teams, executives, business continuity planning software end-users, and train-the-trainer programs for organizations of up to 50,000 employees. Some of the audiences for whom we have tailored our sessions include: corporate executives, government officials, auditors, IT staff, business staff, academics, business continuity and risk management
professionals.
Customer Relationship Management (McCausland Hotel, Northern Ireland)
The number one issue for the hospitality industry is customer relationship management. We have worked with the management team of a prestigious hotel to focus on star rating criteria. As part of the project, we worked with this team in assisting them in defining, planning for and implementing the Managing Director s service vision.
Change Management (Bell Canada)
We have worked with a large telecommunication company in one of many change management efforts to proactively manage the people-side of change to achieve the desired business results. Our step by step project plan ran in parallel with major sweeping changes that had dramatic effects on the business. We are pleased to report that we were able to create a win/win for all those impacted.
Train the Trainer (Portugal Telecom)
In partnership with the client, we have successfully developed in-house competencies, and both trained and assessed instructors responsible for the training and development of billing and customer service for 3,000 plus employees.