JMC Consulting Sdn. Bhd.

Empowering Asian Mindsets : The concepts and theories behind coaching are not new. However when packaged in a coaching style they become a new powerful tool kit for leaders everywhere. This book offers a range of coaching tools to challenge managers and leaders of the future to look firstly at themselves and then to empower their employees. Wai K Leong wisely suggests that we just need to learn a new way of conversation with a new mindset . I first met Wai K Leong when he enrolled to train as a coach at International Coach Academy. He grasped the concepts eagerly and applied himself diligently. When he graduated many of his more...

Certified Coaching Facilitator : If you want to: Be a licensed C.O.A.Ch Facilitator Be an anchor coach in your team and organization Champion a coaching culture in your organization

Manager coaching skills : Coaching subordinates for performance have become one of the most important Leadership skills to master. Most managers are skillful task drivers but are poor people developers. The long term effect of this is de-motivated employees, vacuum in the leadership succession and poorly skilled staff with silo mentality lacking personal accountability. Coaching is not about directing, telling or advising. It is a specialized dialoguing technique designed to bring out the best in a person through enquiry and appreciation. It is a skill and like all skills it can be learnt and sharpened by managers who want to be masterful coaches (testimonials). In order for the more...

Executive coaching : Enhance your leadership and management capabilites through one-on-one coaching. In this program, you will discover how to leverage on your strengths and develop personalized leadership effectiveness. 1. discover yourself through - 360 Feebdack - Leadership style survey - Your Career motivator - Your personality profile - Your Learning Preferences - Your values 2. Complete a 3 to 12 sessions one-on-one coaching 3. Design your action plans 4. Be supported by a web-based COACh System

Customer Service : Despite the public relations hoopla that surrounds customer service today; exemplary service is the exception rather than the rule. There is a gap between the slick ad campaigns and corporate mission statements on the one hand, and the realities of everyday customer experiences on the other. Customer service today has many new challenges. It requires the most contemporary and most professional people skills available. Customer service representatives must be able to differentiate themselves in a crowded indifferent world. It is essential they increase customer service without becoming cynical with difficult customers. Yet study after study reveals three critical findings every employee, especially those more...

Leadership workshop : Leadership is a habit. It is a choice made by individuals who wants to make a difference in the lives of others. It is a people-skill, developed so well, that one is unconscious about it. It is a skill that is so critical and yet so lacking in many organization that the future growth and competitiveness of these organizations hinges on how well their managers develop and sharpen them. Leadership is personal. It is about developing yourself first before you can attempt to develop others. It is a desire that one has; to excel in his life mission. It is a skill that can be sharpened if one desires to walk that path of personal leadership success. (more...

High Impact Selling : If you want your sales force to blow away the competition they need to master the skill of High Impact Selling (HIS). This program offers customized selling-skill workshops for companies that want to raise their sales force to higher levels of productivity and success. The most important aspect of presenting and communication is to know how to tailor your sales pitch for the individual. There is a fallacy that the facts will speak for themselves. Having the best, the fastest, the most cost effective or the best service organization is not a guarantee in winning the business. HIS will give your salespeople the more...

Business Continuity Workshop : Identifying and protecting critical assets and vulnerable areas in a business has never received so much focus until the 9/11 incident. Businesses that had flourished for more than 20 years were on the brink of collapse over just one catastrophe. In fact it has been reported that Nearly half the companies that lose their data through disaster, never re-open, and 90 are out of business within two years Electronic transactions and communications take place so quickly that that the amount of business lost in an hour far exceeds the toll of previous decades. Other intangible damage a company may suffer includes more...

Strategic Thinking Workshop : Developing strategy that maximizes shareholder value is a result of a deep and detailed understanding of the economics of the served markets and a superior recognition of and response to opportunities or threats as they arise. Making consistently excellent decisions that maximize shareholder value requires businesses to be able accurately measure the value of its current as well as future products and services to its customers. "Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically more...

C.O.A.Ch System : The C.O.A.Ch Software System is a web-based application that is developed to help organizations achieve a coaching & learning culture. It is designed specifically to help managers become more effective coaches and it provides a tool for coachees to engage in self-development.

Teambuilding : Great changes are taking place in Asian organizations as they are around the world. Global competition, the opening up of local markets, and increased communication and learning between organizations in different countries means that large slow moving organizations may not be able to compete in the Asia Pacific century ahead. Traditional career paths in organizations are being shortened and employees need to learn faster, be able to take on new information and technologies, and be flexible in the face of opportunities and threats. The old ways, where one person was the repository of all wisdom in an organization is coming to more...