Pearlcatchers Ltd
Pearlcatchers specialise in experiential and accelerated learning - learning by doing - so all our workshops are very interactive and practical. We use a range of techniques including drama, singing, art, business simulations, learning sets, coaching, discussions and games. We cover a wide range of personal, team and organisational development topics, such as: management and leadership, managing change, managing and developing people, customer service excellence, team development, culture change, influencing and impact, coping with change, managing performance and appraisals, dealing with conflict / difficult people, internal communications, presentation and communication skills, creativity, diversity and inclusion, coaching, facilitation, organisational design.
We run tailored in-company training and events for organisations across the public and private sectors.
We run tailored in-company training and events for organisations across the public and private sectors.
Pearlcatchers Ltd is based in Windsor, Berkshire, United Kingdom
Pearlcatchers provide a range of experiential and accelerated learning workshops and events. We are specialists in learning by doing and use many interactive techniques, such as drama-based learning, business simulations and music.
We offer in-company consultancy and training on a wide range of topics, anywhere in the UK. Our clients range across many industries - both public and private and include BUPA, the Ministry of Defence, Kirklees Metropolitan Council, BP, Tesco, Durham Constabulary, BT, Rockwell Automation, Scottish Power and Peerless Housing Group.
We can provide consultancy and training on any of the following topics:
Assertiveness, Change Management and Culture, Coaching Skills, Communication Skills, Competency Frameworks, Conflict Management, Creative Thinking, Customer Care, Dealing with Difficult People, Delegation, Diversity and Inclusion, Emotional Intelligence, Influencing and Impact, Internal Communications, Internal Consultancy Skills, Management and Leadership Development, Motivation, NLP, Organisational Design, Performance Management, Personal Effectiveness, Presentation Skills, Process Mapping, Problem Solving and Decision Making, Project Management, Service Improvement, Strategy, Stress and Time Management, Sales Training, Team Development
We also offer in-company coaching and a wide range of team-building events.
We offer in-company consultancy and training on a wide range of topics, anywhere in the UK. Our clients range across many industries - both public and private and include BUPA, the Ministry of Defence, Kirklees Metropolitan Council, BP, Tesco, Durham Constabulary, BT, Rockwell Automation, Scottish Power and Peerless Housing Group.
We can provide consultancy and training on any of the following topics:
Assertiveness, Change Management and Culture, Coaching Skills, Communication Skills, Competency Frameworks, Conflict Management, Creative Thinking, Customer Care, Dealing with Difficult People, Delegation, Diversity and Inclusion, Emotional Intelligence, Influencing and Impact, Internal Communications, Internal Consultancy Skills, Management and Leadership Development, Motivation, NLP, Organisational Design, Performance Management, Personal Effectiveness, Presentation Skills, Process Mapping, Problem Solving and Decision Making, Project Management, Service Improvement, Strategy, Stress and Time Management, Sales Training, Team Development
We also offer in-company coaching and a wide range of team-building events.
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
Crucial Conversation - personal effectivenss and communication skills
: Learn how to maintain effective working relationships by
tackling those difficult conversations promptly and confidently
Every day, most people communicate easily with lots of people. But every so often we are faced with a difficult conversation where it is essential to get it right . This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict with a colleague.
All too often, we fail to achieve our objectives in these conversations, not because we use the wrong words to express our desires, but because we unconsciously send negative signals to other people. In other words it s not what you say, but the way more...
: Learn how to maintain effective working relationships by
tackling those difficult conversations promptly and confidently
Every day, most people communicate easily with lots of people. But every so often we are faced with a difficult conversation where it is essential to get it right . This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict with a colleague.
All too often, we fail to achieve our objectives in these conversations, not because we use the wrong words to express our desires, but because we unconsciously send negative signals to other people. In other words it s not what you say, but the way more...Dealing Positively with Conflict
: Do you shy away from conflict, leaving issues unresolved? Do you lack understanding and confidence in the face of conflict? Do you waste valuable time fire fighting disagreements between colleagues? If you answered yes to any of these, then you might need to learn more about curing conflict .
Conflict is not always a bad thing but can become problematic if it gets out of hand. Managing conflict costs organisations on average 450 management days per year not to mention the stress and distress of those involved.
There are many courses that attempt to help individuals to deal with the conflict when it arises, however this is often too late. The best way to cure conflict is to more...
: Do you shy away from conflict, leaving issues unresolved? Do you lack understanding and confidence in the face of conflict? Do you waste valuable time fire fighting disagreements between colleagues? If you answered yes to any of these, then you might need to learn more about curing conflict .
Conflict is not always a bad thing but can become problematic if it gets out of hand. Managing conflict costs organisations on average 450 management days per year not to mention the stress and distress of those involved.
There are many courses that attempt to help individuals to deal with the conflict when it arises, however this is often too late. The best way to cure conflict is to more...Developing Internal Consultancy Skills
: In these changing times, many managers and project leaders are expected to take on the roles of internal consultants responsible for implementing change across organisations. In addition specialists (such as HR and IT) are often required to perform consultancy roles as internal service partners.
The role of a consultant is very different to that of an operational manager and requires different skills and knowledge, especially in the way they manage the relationship with their client . Unfortunately, in many organisations, little, if any, training is provided that helps new starters to explore the role of the consultant, the consultancy cycle and the relationship with the client.
more...
: In these changing times, many managers and project leaders are expected to take on the roles of internal consultants responsible for implementing change across organisations. In addition specialists (such as HR and IT) are often required to perform consultancy roles as internal service partners.
The role of a consultant is very different to that of an operational manager and requires different skills and knowledge, especially in the way they manage the relationship with their client . Unfortunately, in many organisations, little, if any, training is provided that helps new starters to explore the role of the consultant, the consultancy cycle and the relationship with the client.
more...Ecological Sustainability
: How can we balance our response as we strive to take account of all our stakeholders priorities?
Ecological Sustainability is a subject at the very forefront of everyone s consciousness today. A key element of Corporate Social Responsibility, more and more people are becoming aware that the goods and services they consume have direct impact on the world in which we all live.
Is it simply a matter of price, or are buying patterns changing in response to perceptions of our organisations green credentials? How can we balance our response as we strive to take account of all our more...
: How can we balance our response as we strive to take account of all our stakeholders priorities?
Ecological Sustainability is a subject at the very forefront of everyone s consciousness today. A key element of Corporate Social Responsibility, more and more people are becoming aware that the goods and services they consume have direct impact on the world in which we all live.
Is it simply a matter of price, or are buying patterns changing in response to perceptions of our organisations green credentials? How can we balance our response as we strive to take account of all our more...Embracing Change in an Uncertain World
: Do you struggle to keep up with the pace of change? Do you want to feel more comfortable in the ever-changing environment in which we work and live?
Change is happening to us all the time, both personally and professionally - so why are so many people fearful of / resistant to change? This invaluable workshop is aimed at helping individuals to understand their reactions to change, to feel more comfortable in the face of change and to consider the possibilities and opportunities that change can bring.
If we never take a step into the dark, we may never see the stars
Of course, we all experience transition differently - no two people will have the same change journey. more...
: Do you struggle to keep up with the pace of change? Do you want to feel more comfortable in the ever-changing environment in which we work and live?
Change is happening to us all the time, both personally and professionally - so why are so many people fearful of / resistant to change? This invaluable workshop is aimed at helping individuals to understand their reactions to change, to feel more comfortable in the face of change and to consider the possibilities and opportunities that change can bring.
If we never take a step into the dark, we may never see the stars
Of course, we all experience transition differently - no two people will have the same change journey. more...Get Creative Get Results
: Looking for new ideas? Well you are not alone. In the ever-changing environment in which organisations find themselves today, there is a constant pressure to come up with fresh ways of looking at and doing things.
But where do these ideas come from and what difference can they make to hard business results? Get Creative Get Results can help you discover how to harness ideas and use them strategically to get results.
Get Creative, Get Results is much more than an event. The package includes:
The Event
Have more...
Introduction to Group Dynamics and Facilitation
: An invaluable and practical workshop to understand and manage group dynamics
Group working is a vital part of achieving results in today s organisations. Whether you re a leader, manager, specialist or consultant creating the conditions for people to work together, at their best, is an essential part of the role. One example is quality decision making in a group. A group with low trust and little interpersonal understanding is unlikely to explore all the different views and unable be able to reach a genuine consensus.
About the workshop
In this practical workshop we will inquire and explore what happens below the surface in groups so we might better understand, and more...
: An invaluable and practical workshop to understand and manage group dynamics
Group working is a vital part of achieving results in today s organisations. Whether you re a leader, manager, specialist or consultant creating the conditions for people to work together, at their best, is an essential part of the role. One example is quality decision making in a group. A group with low trust and little interpersonal understanding is unlikely to explore all the different views and unable be able to reach a genuine consensus.
About the workshop
In this practical workshop we will inquire and explore what happens below the surface in groups so we might better understand, and more...Introduction to Organisational Design
: How to design organisational structures and core business processes
Whether it s bringing two hugely successful, complex global organisations together or designing a smaller company or department it provides both the necessity and the opportunity to create a new entity that is designed for even greater levels of success going into the future.
This design process entails almost innumerable decisions, each of which may impact on several others. A purposeful, systematic approach to these decisions is required to ensure that all of the significant building blocks of organisational effectiveness are attended to and all of the powerful forces that may hinder success are addressed. more...
: How to design organisational structures and core business processes
Whether it s bringing two hugely successful, complex global organisations together or designing a smaller company or department it provides both the necessity and the opportunity to create a new entity that is designed for even greater levels of success going into the future.
This design process entails almost innumerable decisions, each of which may impact on several others. A purposeful, systematic approach to these decisions is required to ensure that all of the significant building blocks of organisational effectiveness are attended to and all of the powerful forces that may hinder success are addressed. more...Managing Service Quality - the key to improving the customer experienc
: Products have never been better. Service has never been worse. Lucky for you there are so many other disastrous customer experiences available yours won t stand out from the crowd.
But what an opportunity .
As organisations strive to get closer to their customers, the challenge of understanding, analysing and improving service quality becomes ever more important. Yet the tools to enable people to do this at the customer service interface are far less widely deployed than corresponding tools to manage product quality. Customer Care programmes cannot compensate for ineffective service outcomes, and research shows that more...
: Products have never been better. Service has never been worse. Lucky for you there are so many other disastrous customer experiences available yours won t stand out from the crowd.
But what an opportunity .
As organisations strive to get closer to their customers, the challenge of understanding, analysing and improving service quality becomes ever more important. Yet the tools to enable people to do this at the customer service interface are far less widely deployed than corresponding tools to manage product quality. Customer Care programmes cannot compensate for ineffective service outcomes, and research shows that more...Process Management - Why Make it Difficult?
: The real difficulty lies not in developing new ideas,
but in escaping from the old ones. (John Maynard Keynes)
Nobody argues these days when someone suggests that it s important to define and manage our business processes. So why do so many organisations struggle to get to grips with process management effectively? This workshop will unveil some of the organisational inhibitors that most of us just accept as a fact of life and propose more appropriate alternatives.
Participants will also be introduced to a proven diagnostic and implementation framework and a set of techniques that are simple enough to understand, remember and more...
: The real difficulty lies not in developing new ideas,
but in escaping from the old ones. (John Maynard Keynes)
Nobody argues these days when someone suggests that it s important to define and manage our business processes. So why do so many organisations struggle to get to grips with process management effectively? This workshop will unveil some of the organisational inhibitors that most of us just accept as a fact of life and propose more appropriate alternatives.
Participants will also be introduced to a proven diagnostic and implementation framework and a set of techniques that are simple enough to understand, remember and more...Telling the Story - Advanced Presentation Skills
: Hands up who dreads public speaking? Well you re not alone. The heart of any successful business person is the ability to communicate with ease and engage your audience but this is often easier said than done. Many managers have been on presentation skills training and know how to structure what they say / use visual aids, but few have learned how to make the best of the most powerful tool at their fingertips themselves their voice, body, experience and personality.
This participative workshop takes a different approach to presentation skills. Rather than focusing on the basics, the day is centred around the strengths and development areas of each individual and more...
Creativity and Innovation
: Hands up who dreads public speaking? Well you re not alone. The heart of any successful business person is the ability to communicate with ease and engage your audience but this is often easier said than done. Many managers have been on presentation skills training and know how to structure what they say / use visual aids, but few have learned how to make the best of the most powerful tool at their fingertips themselves their voice, body, experience and personality.
This participative workshop takes a different approach to presentation skills. Rather than focusing on the basics, the day is centred around the strengths and development areas of each individual and more...Creating Charisma Workshop
: Charisma is that enigmatic attribute of people who innately energise, inspire and instill enthusiasm in others.
a I used to hold myself back in meetings, waiting for others to take charge. Since attending this workshop, I feel really empowered and able to say what I really think. Ia ™ve really noticed how others now ask for my opinion"
26th January 2011
Pearlcatchers - 01753 624985
www. pearlcatchers. co. uk
Laughter Leading Workshop
: Want to be happier? Less stressed? Ever wonder how you could bring more laughter into life? You can do that for yourself and others for personal and/ or professional reasons by learning how to lead people in laughter. Become a Laughter Yoga Leader!
This training is of use to individuals who want to acquire a new set of skills and bring more laughter into any environment. It is also of use to companies or organisations that want to train groups or teams within their organisation.
Leading laughter
: 'Laughter Yoga' is a unique concept of unconditional laughter where people laugh for the sheer joy of it, sometimes for no reason at all. It does not rely on jokes, humour or comedy. It initiates laughter in the form of exercises within a group and as the laughter session progresses the laughter becomes real and contagious. The name 'Laughter Yoga' is derived from combining simple breathing exercises with the laughter. The combination of laughter and breathing results in an extraordinary number of benefits.
This training is of use to individuals who want to acquire a new set of skills and bring more laughter into any environment. It is also of use to companies or more...
: 'Laughter Yoga' is a unique concept of unconditional laughter where people laugh for the sheer joy of it, sometimes for no reason at all. It does not rely on jokes, humour or comedy. It initiates laughter in the form of exercises within a group and as the laughter session progresses the laughter becomes real and contagious. The name 'Laughter Yoga' is derived from combining simple breathing exercises with the laughter. The combination of laughter and breathing results in an extraordinary number of benefits.
This training is of use to individuals who want to acquire a new set of skills and bring more laughter into any environment. It is also of use to companies or more...Learning from the Inner Clown
: "You can discover more about a person in an hour of play than in a year of conversation" Plato
Clowning gives us permission to play and in that play we discover new ways of relating to ourselves, others and the world.
17th Febuary 2011
Pearlcatchers - 01753 624985
www. pearlcatchers. co. uk
Development
Change Management and Culture
: Tough competition and government reforms mean that no organisation can afford to stand still. As a result, change has moved from the traditional a unfreeze, move, refreezea ™ approach to a much more evolutionary style where innovation and experimentation lead to continuous improvement.
To create an organisation that truly embraces change and innovation, you need three key factors:
Inspirational leadership a to create the vision, enthusiasm and buy-in and to a model the waya ™ for others to follow
Transitional management a to make the links between the big picture and individual roles and to help employees manage their personal transitions. This applies to both more...
Customer Service Excellence
: We believe that to truly achieve Customer Excellence within an organisation, your customers must be at the heart of your organisation, so we work on three key areas:
a Culture / Attitudes
a Processes / Systems
a Skills / Knowledge
We help you to create a Customer-focussed Culture, review your customer processes and offer training so you can gain skills and tools to put your customers first (internal and external customers).
Influencing and Impact
: Personal impact and charisma are often cited as key differentiators in influencing, but many claim that these are traits you are born with a or not. In fact, research suggests that a charisma personality is 50% innate and 50% learnt.
This fully experiential and accelerated programme will help your employees develop these essential skills from understanding the basic concepts of influencing, through acquiring a toolkit of styles, to utilising personal presence, power, networks, culture and politics to best advantage.
We also debunk the myth that you need to have a a position of authoritya ™ to have the power to influence others and reveal that there are actually a range of power sources that can be used in influencing (positional, expert, personal, physical and political).
Managerial
Coaching and Mentoring
: Developing people is a critical part of an organisations function. Develop people and you develop performance. Most organisations invest and recognise the benefit of Training and Development; however, more organisations are now recognising that a training course is not the only way of developing performance capability. High performing organisations develop a culture where people are supported and challenged in their development through coaching dialogues these conversations ultimately develop performance across all levels and all roles within an organisation
The coaching process engenders support, challenge, trust and belief in an individual s more...
: Developing people is a critical part of an organisations function. Develop people and you develop performance. Most organisations invest and recognise the benefit of Training and Development; however, more organisations are now recognising that a training course is not the only way of developing performance capability. High performing organisations develop a culture where people are supported and challenged in their development through coaching dialogues these conversations ultimately develop performance across all levels and all roles within an organisation
The coaching process engenders support, challenge, trust and belief in an individual s more...Management and Leadership Development
: Effective leadership is fundamental to the success of an organisation. Leaders are crucial to the type of organisation you want to be. We help them develop the strategic direction your organisation needs to take and define the culture within which you operate.
The role of the manager has never been more complex than in todaya ™s business environment. Not only do they have to manage the performance and development of their team, they are now increasingly called upon to manage projects, change initiatives and to operate on both operational and strategic levels. We support and give them the skills to become the managers your organisation needs them to be.
Organisational Development
Employee Engagement Workshop
: Driving employee engagement to facilitate change and improvement. Introducing you to a radical and rapid employee engagement tool to help transform the success of your organisation.
Pearlcatchers - 01753 624985
www. pearlcatchers. co. uk
Influencing and Impact workshop
: Influencing has long been a core skill for managers and key personnel. With the changing nature of organisations - flatter structures, cross-functional working, empowerment etc... successful managers must learn to rely even less on authority and more on influence.
15th and 16th March 2011
Pearlcatchers - 01753 624985
www. pearlcatchers. co. uk
Wellbeing and Sustainability Workshop
: There has been increasing interest in the past five years in the concept of a wellbeing at worka ™. Research has shown that every 1 investment in a wellbeing programmesa ™ brings ROI of over 6 specifically through less days sick due to stress and related illness and the intangible benefits of better motivated employees.
Quite apart from personal wellbeing, in the current economic climate many companies are also worried about their overall organisational health and how they will survive and thrive. There are a number of key factors that are essential to a organisational wellnessa ™ and sustainability. This has led more...
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