Pearlcatchers Ltd
Pearlcatchers specialise in experiential learning - learning by doing - so all our workshops are very interactive and practical. We use a range of techniques including drama, singing, art, business simulations, learning sets, coaching, discussions and games. We cover a wide range of personal, management and organisational development topics, such as: managing change, leadership, managing and developing people, customer care, team development, culture change, influencing and negotiation, coping with change, managing performance and appraisals, dealing with conflict / difficult people, internal communications, presentation and communication skills, creativity, diversity, coaching, facilitation, organisational design.
We are training partners for the Best Practice Club with whom we run open courses. In addition, we run tailored in-company training and events for organisations across the public and private sectors
We are training partners for the Best Practice Club with whom we run open courses. In addition, we run tailored in-company training and events for organisations across the public and private sectors
Pearlcatchers Ltd is based in Windsor, Berkshire, United Kingdom
| Head Office |
Pearlcatchers provide a range of experiential learning workshops and events. We are specialists in learning by doing and use many interactive techniques, such as drama-based learning and music
We run a joint programme of open Active Learning Days - these are one-day workshops in association with our partner the Best Practice Club. The workshops cover everything from internal consultancy to customer service, process mapping to conflict management and facilitation to embracing change
We also offer in-company consultancy and training on a wide range of topics, anywhere in the UK. Our clients range across many industries - both public and private and include BUPA, the Ministry of Defence, Kirklees Metropolitan Council, Rockwell Automation, BP, Scottish Power and Peerless Housing Group.
We can provide consultancy and training on any of the following topics:
Assertiveness, Change Management and Culture, Coaching Skills, Communication Skills, Competency Frameworks, Conflict Management, Creative Thinking, Customer Care, Dealing with Difficult People, Delegation, Diversity, Emotional Intelligence, Influencing and Negotiation, Internal Communications, Internal Consultancy Skills, Leadership, Management Development, Motivation, NLP, Organisational Design, Performance Management, Personal Effectiveness Presentation Skills, Process Mapping, Problem Solving and Decision Making, Project Management, Service Improvement, Strategy, Stress and Time Management, Sales Training, Team Development
We also offer in-company coaching and a wide range of team-building events.
We run a joint programme of open Active Learning Days - these are one-day workshops in association with our partner the Best Practice Club. The workshops cover everything from internal consultancy to customer service, process mapping to conflict management and facilitation to embracing change
We also offer in-company consultancy and training on a wide range of topics, anywhere in the UK. Our clients range across many industries - both public and private and include BUPA, the Ministry of Defence, Kirklees Metropolitan Council, Rockwell Automation, BP, Scottish Power and Peerless Housing Group.
We can provide consultancy and training on any of the following topics:
Assertiveness, Change Management and Culture, Coaching Skills, Communication Skills, Competency Frameworks, Conflict Management, Creative Thinking, Customer Care, Dealing with Difficult People, Delegation, Diversity, Emotional Intelligence, Influencing and Negotiation, Internal Communications, Internal Consultancy Skills, Leadership, Management Development, Motivation, NLP, Organisational Design, Performance Management, Personal Effectiveness Presentation Skills, Process Mapping, Problem Solving and Decision Making, Project Management, Service Improvement, Strategy, Stress and Time Management, Sales Training, Team Development
We also offer in-company coaching and a wide range of team-building events.
 online course |
 instructor led class |
 learn at home |
 group study |
 self directed training |
 cd based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer based learning |
 discount pricing |
 online tutorial |
Crucial Conversation - personal effectivenss and communication skills
: Learn how to maintain effective working relationships by
tackling those difficult conversations promptly and confidently
Every day, most people communicate easily with lots of people. But every so often we are faced with a difficult conversation where it is essential to get it right . This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict with a colleague.
All too often, we fail to achieve our objectives in these conversations, not because we use the wrong words to express our desires, but because we unconsciously send negative signals to other people. In other words it s not what you say, but the way more...
: Learn how to maintain effective working relationships by
tackling those difficult conversations promptly and confidently
Every day, most people communicate easily with lots of people. But every so often we are faced with a difficult conversation where it is essential to get it right . This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict with a colleague.
All too often, we fail to achieve our objectives in these conversations, not because we use the wrong words to express our desires, but because we unconsciously send negative signals to other people. In other words it s not what you say, but the way more...Dealing Positively with Conflict
: Do you shy away from conflict, leaving issues unresolved? Do you lack understanding and confidence in the face of conflict? Do you waste valuable time fire fighting disagreements between colleagues? If you answered yes to any of these, then you might need to learn more about curing conflict .
Conflict is not always a bad thing but can become problematic if it gets out of hand. Managing conflict costs organisations on average 450 management days per year not to mention the stress and distress of those involved.
There are many courses that attempt to help individuals to deal with the conflict when it arises, however this is often too late. The best way to cure conflict is to more...
: Do you shy away from conflict, leaving issues unresolved? Do you lack understanding and confidence in the face of conflict? Do you waste valuable time fire fighting disagreements between colleagues? If you answered yes to any of these, then you might need to learn more about curing conflict .
Conflict is not always a bad thing but can become problematic if it gets out of hand. Managing conflict costs organisations on average 450 management days per year not to mention the stress and distress of those involved.
There are many courses that attempt to help individuals to deal with the conflict when it arises, however this is often too late. The best way to cure conflict is to more...Developing Internal Consultancy Skills
: In these changing times, many managers and project leaders are expected to take on the roles of internal consultants responsible for implementing change across organisations. In addition specialists (such as HR and IT) are often required to perform consultancy roles as internal service partners.
The role of a consultant is very different to that of an operational manager and requires different skills and knowledge, especially in the way they manage the relationship with their client . Unfortunately, in many organisations, little, if any, training is provided that helps new starters to explore the role of the consultant, the consultancy cycle and the relationship with the client.
more...
: In these changing times, many managers and project leaders are expected to take on the roles of internal consultants responsible for implementing change across organisations. In addition specialists (such as HR and IT) are often required to perform consultancy roles as internal service partners.
The role of a consultant is very different to that of an operational manager and requires different skills and knowledge, especially in the way they manage the relationship with their client . Unfortunately, in many organisations, little, if any, training is provided that helps new starters to explore the role of the consultant, the consultancy cycle and the relationship with the client.
more...Ecological Sustainability
: How can we balance our response as we strive to take account of all our stakeholders priorities?
Ecological Sustainability is a subject at the very forefront of everyone s consciousness today. A key element of Corporate Social Responsibility, more and more people are becoming aware that the goods and services they consume have direct impact on the world in which we all live.
Is it simply a matter of price, or are buying patterns changing in response to perceptions of our organisations green credentials? How can we balance our response as we strive to take account of all our more...
: How can we balance our response as we strive to take account of all our stakeholders priorities?
Ecological Sustainability is a subject at the very forefront of everyone s consciousness today. A key element of Corporate Social Responsibility, more and more people are becoming aware that the goods and services they consume have direct impact on the world in which we all live.
Is it simply a matter of price, or are buying patterns changing in response to perceptions of our organisations green credentials? How can we balance our response as we strive to take account of all our more...Embracing Change in an Uncertain World
: Do you struggle to keep up with the pace of change? Do you want to feel more comfortable in the ever-changing environment in which we work and live?
Change is happening to us all the time, both personally and professionally - so why are so many people fearful of / resistant to change? This invaluable workshop is aimed at helping individuals to understand their reactions to change, to feel more comfortable in the face of change and to consider the possibilities and opportunities that change can bring.
If we never take a step into the dark, we may never see the stars
Of course, we all experience transition differently - no two people will have the same change journey. more...
: Do you struggle to keep up with the pace of change? Do you want to feel more comfortable in the ever-changing environment in which we work and live?
Change is happening to us all the time, both personally and professionally - so why are so many people fearful of / resistant to change? This invaluable workshop is aimed at helping individuals to understand their reactions to change, to feel more comfortable in the face of change and to consider the possibilities and opportunities that change can bring.
If we never take a step into the dark, we may never see the stars
Of course, we all experience transition differently - no two people will have the same change journey. more...Introduction to Coaching
: Developing people is a critical part of an organisations function. Develop people and you develop performance. Most organisations invest and recognise the benefit of Training and Development; however, more organisations are now recognising that a training course is not the only way of developing performance capability. High performing organisations develop a culture where people are supported and challenged in their development through coaching dialogues these conversations ultimately develop performance across all levels and all roles within an organisation
The coaching process engenders support, challenge, trust and belief in an individual s more...
: Developing people is a critical part of an organisations function. Develop people and you develop performance. Most organisations invest and recognise the benefit of Training and Development; however, more organisations are now recognising that a training course is not the only way of developing performance capability. High performing organisations develop a culture where people are supported and challenged in their development through coaching dialogues these conversations ultimately develop performance across all levels and all roles within an organisation
The coaching process engenders support, challenge, trust and belief in an individual s more...Introduction to Group Dynamics and Facilitation
: An invaluable and practical workshop to understand and manage group dynamics
Group working is a vital part of achieving results in today s organisations. Whether you re a leader, manager, specialist or consultant creating the conditions for people to work together, at their best, is an essential part of the role. One example is quality decision making in a group. A group with low trust and little interpersonal understanding is unlikely to explore all the different views and unable be able to reach a genuine consensus.
About the workshop
In this practical workshop we will inquire and explore what happens below the surface in groups so we might better understand, and more...
: An invaluable and practical workshop to understand and manage group dynamics
Group working is a vital part of achieving results in today s organisations. Whether you re a leader, manager, specialist or consultant creating the conditions for people to work together, at their best, is an essential part of the role. One example is quality decision making in a group. A group with low trust and little interpersonal understanding is unlikely to explore all the different views and unable be able to reach a genuine consensus.
About the workshop
In this practical workshop we will inquire and explore what happens below the surface in groups so we might better understand, and more...Introduction to Organisational Design
: How to design organisational structures and core business processes
Whether it s bringing two hugely successful, complex global organisations together or designing a smaller company or department it provides both the necessity and the opportunity to create a new entity that is designed for even greater levels of success going into the future.
This design process entails almost innumerable decisions, each of which may impact on several others. A purposeful, systematic approach to these decisions is required to ensure that all of the significant building blocks of organisational effectiveness are attended to and all of the powerful forces that may hinder success are addressed. more...
: How to design organisational structures and core business processes
Whether it s bringing two hugely successful, complex global organisations together or designing a smaller company or department it provides both the necessity and the opportunity to create a new entity that is designed for even greater levels of success going into the future.
This design process entails almost innumerable decisions, each of which may impact on several others. A purposeful, systematic approach to these decisions is required to ensure that all of the significant building blocks of organisational effectiveness are attended to and all of the powerful forces that may hinder success are addressed. more...Managing Service Quality - the key to improving the customer experienc
: Products have never been better. Service has never been worse. Lucky for you there are so many other disastrous customer experiences available yours won t stand out from the crowd.
But what an opportunity .
As organisations strive to get closer to their customers, the challenge of understanding, analysing and improving service quality becomes ever more important. Yet the tools to enable people to do this at the customer service interface are far less widely deployed than corresponding tools to manage product quality. Customer Care programmes cannot compensate for ineffective service outcomes, and research shows that more...
: Products have never been better. Service has never been worse. Lucky for you there are so many other disastrous customer experiences available yours won t stand out from the crowd.
But what an opportunity .
As organisations strive to get closer to their customers, the challenge of understanding, analysing and improving service quality becomes ever more important. Yet the tools to enable people to do this at the customer service interface are far less widely deployed than corresponding tools to manage product quality. Customer Care programmes cannot compensate for ineffective service outcomes, and research shows that more...Process Management - Why Make it Difficult?
: The real difficulty lies not in developing new ideas,
but in escaping from the old ones. (John Maynard Keynes)
Nobody argues these days when someone suggests that it s important to define and manage our business processes. So why do so many organisations struggle to get to grips with process management effectively? This workshop will unveil some of the organisational inhibitors that most of us just accept as a fact of life and propose more appropriate alternatives.
Participants will also be introduced to a proven diagnostic and implementation framework and a set of techniques that are simple enough to understand, remember and more...
: The real difficulty lies not in developing new ideas,
but in escaping from the old ones. (John Maynard Keynes)
Nobody argues these days when someone suggests that it s important to define and manage our business processes. So why do so many organisations struggle to get to grips with process management effectively? This workshop will unveil some of the organisational inhibitors that most of us just accept as a fact of life and propose more appropriate alternatives.
Participants will also be introduced to a proven diagnostic and implementation framework and a set of techniques that are simple enough to understand, remember and more...Telling the Story - Advanced Presentation Skills
: Hands up who dreads public speaking? Well you re not alone. The heart of any successful business person is the ability to communicate with ease and engage your audience but this is often easier said than done. Many managers have been on presentation skills training and know how to structure what they say / use visual aids, but few have learned how to make the best of the most powerful tool at their fingertips themselves their voice, body, experience and personality.
This participative workshop takes a different approach to presentation skills. Rather than focusing on the basics, the day is centred around the strengths and development areas of each individual and more...
: Hands up who dreads public speaking? Well you re not alone. The heart of any successful business person is the ability to communicate with ease and engage your audience but this is often easier said than done. Many managers have been on presentation skills training and know how to structure what they say / use visual aids, but few have learned how to make the best of the most powerful tool at their fingertips themselves their voice, body, experience and personality.
This participative workshop takes a different approach to presentation skills. Rather than focusing on the basics, the day is centred around the strengths and development areas of each individual and more...