Helix Service Management Services Ltd. |
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Helix Service Management Services Ltd is a new ISEB-accredited training provider, formed by two accredited ITIL trainers, with 40 years of Service Management consultancy and training experience between them. WE are accredited by ISEB to provide ITIL training, and by itSMF to provide ISO/IEC20000 training. We specialise in ITIL , ISO/IEC2000 and IT Governance frameworks. As a small, specialist company, we are able to provide the flexible training and after-training support that organisations require, without the overheads of the larger training organisations. Helix was formed to provide ITIL Service Management training at Foundation, Practitioner and Manager levels for clients seeking in-house training for their staff. By specialising in in-house training, Helix trainers are able to emphasise how aspects of the ITIL framework are particularly relevant to the issues affecting the client organisation. Using only experienced trainers and consultants , with many years of practical experience, Helix provides on-going support to clients, maximising their chances of exam success.
Helix Service Management Services Ltd. is based in Milton Keynes, Buckinghamshire, United Kingdom
Helix was formed at the end of 2006 to provide Service Management training and consultancy. We specialise in offering in-house training for organisations. Many clients choose in-house training, as Helix trainers are able to emphasise how aspects of the ITIL framework are particularly relevant to the issues affecting the client organisation. Using only experienced trainers and consultants , with many years of practical experience, Helix provides ongoing support to clients, maximising their chances of exam success.
As experienced freelance trainers, we have seen the best (and worst ) approaches to training. We felt that many training organisations have allowed their training materials to grow stale. Our own Foundation course materials have been written to convey the maximum amount of useful information, in an accessible, full-colour format. Helix offers the full range of ITIL training courses.
We combine an informal, friendly approach, with a rigorous attention to examination performance. We believes that training and education are major factors in the successful introduction of best practise to business environments. and enjoy delivering bespoke training designed to meet specific customer needs.
At the Manager Certificate level, we emphasise exam preparation, with mock-exams, detailed feedback, case-study reviews etc.
As experienced freelance trainers, we have seen the best (and worst ) approaches to training. We felt that many training organisations have allowed their training materials to grow stale. Our own Foundation course materials have been written to convey the maximum amount of useful information, in an accessible, full-colour format. Helix offers the full range of ITIL training courses.
We combine an informal, friendly approach, with a rigorous attention to examination performance. We believes that training and education are major factors in the successful introduction of best practise to business environments. and enjoy delivering bespoke training designed to meet specific customer needs.
At the Manager Certificate level, we emphasise exam preparation, with mock-exams, detailed feedback, case-study reviews etc.
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
ITIL Foundation
: Who should attend
The examination for the Foundation Certificate in IT Service Management based on ITIL is intended for:
Employees involved in IT Infrastructure management who are required to work within processes that are, or will be, organized according to ITIL .
Candidates who wish to progress further to the Practitioner or Manager s Certificate in IT Service Management or to certification in the area of ISO 20000. The Foundation more...
: Who should attend
The examination for the Foundation Certificate in IT Service Management based on ITIL is intended for:
Employees involved in IT Infrastructure management who are required to work within processes that are, or will be, organized according to ITIL .
Candidates who wish to progress further to the Practitioner or Manager s Certificate in IT Service Management or to certification in the area of ISO 20000. The Foundation more...ITIL PRACTITIONER
: ITIL Practitioner Level Training
Comprehensive courses in particular ITIL disciplines, leading to ISEB accreditation. The Practitioner courses are 3 days duration with the opportunity to sit the 2 part examination during the course.
The following courses are offered
Service Desk/Incident
Configuration
Problem
Change
Service Level
Capacity
Availability
Financial
Who should attend
These courses are designed for those already working in the relevant discipline, more...
: ITIL Practitioner Level Training
Comprehensive courses in particular ITIL disciplines, leading to ISEB accreditation. The Practitioner courses are 3 days duration with the opportunity to sit the 2 part examination during the course.
The following courses are offered
Service Desk/Incident
Configuration
Problem
Change
Service Level
Capacity
Availability
Financial
Who should attend
These courses are designed for those already working in the relevant discipline, more...ITIL PRACTITIONER SERVICE DESK & INCIDENT MANAGEMENT
: At the end of this course the candidate will be able to demonstrate:
* Ability to plan for the implementation of the Service Desk and Incident Management
* Ability to develop and improve the Customer and Business focus of the Service Desk
* Knowledge of the interdependencies between Incident Management and the other IT Service Management processes
* Awareness of the support tools and techniques used within the Service Desk and Incident more...
: At the end of this course the candidate will be able to demonstrate:
* Ability to plan for the implementation of the Service Desk and Incident Management
* Ability to develop and improve the Customer and Business focus of the Service Desk
* Knowledge of the interdependencies between Incident Management and the other IT Service Management processes
* Awareness of the support tools and techniques used within the Service Desk and Incident more...ITILV3 Foundation
: Who should attend
The examination for the Foundation Certificate in IT Service Management based on ITIL is intended for:
* Employees involved in IT Service Management who are required to work within processes that are, or will be, organised according to the ITIL best practice framework.
* Candidates who wish to progress further within the new qualification structure.
Prerequisites
None, although there is a recommendation that candidates for the examination have some experience of IT.
Exam requirements
The candidate has understanding of the importance of IT more...
: Who should attend
The examination for the Foundation Certificate in IT Service Management based on ITIL is intended for:
* Employees involved in IT Service Management who are required to work within processes that are, or will be, organised according to the ITIL best practice framework.
* Candidates who wish to progress further within the new qualification structure.
Prerequisites
None, although there is a recommendation that candidates for the examination have some experience of IT.
Exam requirements
The candidate has understanding of the importance of IT more...| Head Office | Training and Seminar Locations |
