blue concept training
blue concept training is a dedicated conflict management training company. We provide, training, advice and consultancy services to small and medium sized organisations. We provide a range of in-house and open courses. We train lone workers, customer service staff, public sector workers and help colleagues and teams deal with conflict.
blue concept training is based in Carlisle, Cumbria, United Kingdom
blue concept training is a dedicated conflict management training company. We provide training, advice and consultancy services to small and medium sized organisations. We deliver a range of conflict courses both in-house and open courses across the UK.
We will tailor our services to your business, to provide you with dependable, honest support and advice at the level you require at a realistic price, giving you and your staff the practical support you need.
Contact us to find out how blue concept training can support the people in your organisation. When staff feel in control, safe and calm they can provide the very best in customer service. Conflict management training will reduce costly staff absenteeism, exposure to risk and poor work practices. Speak to a member of our team who will be happy to discuss how our employee support training can help your organisation. Contact blue concept training today.
We will tailor our services to your business, to provide you with dependable, honest support and advice at the level you require at a realistic price, giving you and your staff the practical support you need.
Contact us to find out how blue concept training can support the people in your organisation. When staff feel in control, safe and calm they can provide the very best in customer service. Conflict management training will reduce costly staff absenteeism, exposure to risk and poor work practices. Speak to a member of our team who will be happy to discuss how our employee support training can help your organisation. Contact blue concept training today.
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
Conflict Management Skills for dealing with customers
: This conflict management training benefits individuals and teams who have to deal with conflict and difficult people in the workplace. We adapt our training to meet the specific customer issues and the needs of participants. During the course we will work with participants to develop bespoke solutions for real-life situations.
We learn very early in our development as human beings various ways to deal with conflict. This will be influenced by our personality, our levels of confidence and our life experiences. During our conflict management training people gain an understanding of their personal process. The training develops this understanding so that participants more...
: This conflict management training benefits individuals and teams who have to deal with conflict and difficult people in the workplace. We adapt our training to meet the specific customer issues and the needs of participants. During the course we will work with participants to develop bespoke solutions for real-life situations.
We learn very early in our development as human beings various ways to deal with conflict. This will be influenced by our personality, our levels of confidence and our life experiences. During our conflict management training people gain an understanding of their personal process. The training develops this understanding so that participants more...Lone worker training
: Examples of lone workers and roles that this training is suitable
Visiting clients homes.
When having to deny people money, claims advisors can risk conflict and physical injury.
Engineers go into lonely places (e.g. blocks of flats to do routine maintenance).
Sometimes staffing levels mean areas are single manned by staff who are exposed to the public are at some risk of conflict, violence or abuse.
This training is designed for both people who are new to the lone worker role and people who have a long history of working alone. The environment that lone workers are exposed to is becoming more hostile. Lone workers are exposed to numerous risks including false accusations of a sexual more...
: Examples of lone workers and roles that this training is suitable
Visiting clients homes.
When having to deny people money, claims advisors can risk conflict and physical injury.
Engineers go into lonely places (e.g. blocks of flats to do routine maintenance).
Sometimes staffing levels mean areas are single manned by staff who are exposed to the public are at some risk of conflict, violence or abuse.
This training is designed for both people who are new to the lone worker role and people who have a long history of working alone. The environment that lone workers are exposed to is becoming more hostile. Lone workers are exposed to numerous risks including false accusations of a sexual more...Public sector workers conflict training
: blue concept training has a wealth of experience training Public Sector workers. Through this experience we understand the operating culture and the challenges faced by local government managers. As a result of our close working relationship with the public sector we have developed programmes that achieve exceptional results.
The public sector working environment is constantly changing, this brings new working practices, priorities and expectations. With continual performance monitoring and a global decrease in resources, public sector staff need conflict management skills more than ever.
Through the 'public sector partnership more...
: blue concept training has a wealth of experience training Public Sector workers. Through this experience we understand the operating culture and the challenges faced by local government managers. As a result of our close working relationship with the public sector we have developed programmes that achieve exceptional results.
The public sector working environment is constantly changing, this brings new working practices, priorities and expectations. With continual performance monitoring and a global decrease in resources, public sector staff need conflict management skills more than ever.
Through the 'public sector partnership more...|
Head Office
Carlisle Cumbria United Kingdom |
