Fathom Corporate Training |
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With more than 20 years of experience in the management turnaround environment, Fathom Corporate Training was founded to work with clients who are facing critical challenges in management, sales, customer service and branding in commoditized markets. Our client-centered workshops are designed to seed new thought and facilitate course correction. We can help you to increase employee satisfaction, lower your turnover, increase revenues and raise profit margins. Fathom Corporate Training's customers include some of the world's most successful firms and recognized brands.
PHILOSOPHY:
We deliver focused training solutions for clients who have critical management, sales and customer service challenges.
Though we have worked with many firms on the Fortune 100 Best Companies to Work For List, customers choose us because of our experience and ability to achieve results under difficult circumstances. We are sensitive to both the needs of team members and management's key objectives in our training. We know how to navigate better and have worked with firms experiencing the following conditions:
Dysfunctional Management
Client Retention
Mergers and Acquisition
Bankruptcy
Change Management
We know that the infamous Titanic was not sunk by the tip of the iceberg above the surface, but rather by what was hidden beneath the surface and much more dangerous. Our deep insight and direct delivery will address the challenges your team is experiencing and achieve results.
Fathom Corporate Training is based in Austin, TX, USA
With more than 20 years experience in sales and management turnaround environments, Fathom Corporate Training was founded to work with clients facing critical challenges in leadership, management, sales and customer service. Fathom s clients include some of the worlds most successful firms and recognized brands.
Though we work with many firms on the Fortune 100 Best Companies to Work For list, customers choose us because of our experience and ability to achieve results under difficult circumstances. We are sensitive to the both the needs of team members and management s key objectives in our training. We know how to navigate better and have worked with firms experiencing the following conditions:
Dysfunctional Management
Client Retention Issues
Mergers and Acquisitions
Bankruptcy
Change Management
Our participant-centered workshops are designed to seed new thought and facilitate dramatic course correction. We can help you turnaround your management teams effectiveness, increase employee satisfaction and lower turnover, increase revenues and raise profit margins.
We know the challenges that exist when choosing a training solution. Our clients remain our best source of feedback about how we work and effect change. Give us a chance to address your training needs and exceed your expectations. You ll be glad you did
Sincerely,
John D. Males
President
Fathom Corporate Training
Though we work with many firms on the Fortune 100 Best Companies to Work For list, customers choose us because of our experience and ability to achieve results under difficult circumstances. We are sensitive to the both the needs of team members and management s key objectives in our training. We know how to navigate better and have worked with firms experiencing the following conditions:
Dysfunctional Management
Client Retention Issues
Mergers and Acquisitions
Bankruptcy
Change Management
Our participant-centered workshops are designed to seed new thought and facilitate dramatic course correction. We can help you turnaround your management teams effectiveness, increase employee satisfaction and lower turnover, increase revenues and raise profit margins.
We know the challenges that exist when choosing a training solution. Our clients remain our best source of feedback about how we work and effect change. Give us a chance to address your training needs and exceed your expectations. You ll be glad you did
Sincerely,
John D. Males
President
Fathom Corporate Training
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
ADVANCED NEGOTIATION SKILLS WORKSHOP
: This course will help a seasoned negotiator think more clearly through all the issues that influence a deal. It includes an analysis of how performance will be measured by all parties interested in the outcome of the negotiation. This advanced workshop teaches participants to ask the right questions to understand the true drivers and implications of the deal. Participants learn both the opportunities and the potential pitfalls that result from first proposals and how make a counterproposal.
It teaches students to use inquiry to build a list of possible low cost concessions. Students learn to recognize and neutralize tactics by getting them on the table. Participants learn to more...
: This course will help a seasoned negotiator think more clearly through all the issues that influence a deal. It includes an analysis of how performance will be measured by all parties interested in the outcome of the negotiation. This advanced workshop teaches participants to ask the right questions to understand the true drivers and implications of the deal. Participants learn both the opportunities and the potential pitfalls that result from first proposals and how make a counterproposal.
It teaches students to use inquiry to build a list of possible low cost concessions. Students learn to recognize and neutralize tactics by getting them on the table. Participants learn to more...ASSERTIVE COMMUNICATION SKILLS WORKSHOP
: It s no mistake and should come as no surprise that those who are assertive in life and at work achieve success. Many times though, we are afraid to ask for what we need, feeling we are pushing or being rude to others. Today s business environment requires that we have the flexibility to step up to those challenges we are dealt with to win. This workshop helps participants understand that expressing needs, utilizing strong vocal and non-verbal communication and saying NO are critical to success. Participant learn to recognize, address and de-escalate conflict when it occurs. Models for addressing strong emotion are practiced through role-play and exercises.
: It s no mistake and should come as no surprise that those who are assertive in life and at work achieve success. Many times though, we are afraid to ask for what we need, feeling we are pushing or being rude to others. Today s business environment requires that we have the flexibility to step up to those challenges we are dealt with to win. This workshop helps participants understand that expressing needs, utilizing strong vocal and non-verbal communication and saying NO are critical to success. Participant learn to recognize, address and de-escalate conflict when it occurs. Models for addressing strong emotion are practiced through role-play and exercises.CRISIS MEDIA SKILLS WORKSHOP
: When we least expect it, we may be faced with managing a crisis situation that requires very special skills. How you interact with members of the media during this time is crucial. You have one chance to create and deliver a cohesive message that is well received or risk fallout from a PR catastrophe. Your firm s image and credibility are priceless. An opportunity exists for building or destroying that image in the eyes of the public, shareholders and with employees when a crisis situation occurs. There are very specific ways that media relations must be handled at this time.
This rigorous one-day Crisis Media Skills workshop focuses on more...
: When we least expect it, we may be faced with managing a crisis situation that requires very special skills. How you interact with members of the media during this time is crucial. You have one chance to create and deliver a cohesive message that is well received or risk fallout from a PR catastrophe. Your firm s image and credibility are priceless. An opportunity exists for building or destroying that image in the eyes of the public, shareholders and with employees when a crisis situation occurs. There are very specific ways that media relations must be handled at this time.
This rigorous one-day Crisis Media Skills workshop focuses on more...CULTURAL DIVERSITY SKILLS TRAINING
: This course is a series of training tools and cultural diversity activities that can help build cultural diversity in the workplace and with clients. This cultural competence skills workshop is critical for managing cultural diversity and enables your organization and your leaders to meet the high-performance demands of an increasingly global economy. The most popular programs are American cultural values, Chinese cultural values and the culture of Mexico. These cultural courses result from collaboration among dozens of acclaimed intercultural experts from 35 more...
: This course is a series of training tools and cultural diversity activities that can help build cultural diversity in the workplace and with clients. This cultural competence skills workshop is critical for managing cultural diversity and enables your organization and your leaders to meet the high-performance demands of an increasingly global economy. The most popular programs are American cultural values, Chinese cultural values and the culture of Mexico. These cultural courses result from collaboration among dozens of acclaimed intercultural experts from 35 more...CUSTOMER SERVICE SKILLS WORKSHOP
: Never before in history has the customer been faced with such a wide range of choice in the marketplace. A state of constant partial attention, combined with a plethora of choice in both products, services and from whom they are consumed, means that your chances of being noticed in an ever deepening sea of competition are not only slim, they will continue to get slimmer in the future!
Studies show that 70% of the reason a customer will return is based upon their interaction with your staff. That means that only 30% of your ability to keep customers happy is based upon your product or service features alone.
This Customer Service more...
: Never before in history has the customer been faced with such a wide range of choice in the marketplace. A state of constant partial attention, combined with a plethora of choice in both products, services and from whom they are consumed, means that your chances of being noticed in an ever deepening sea of competition are not only slim, they will continue to get slimmer in the future!
Studies show that 70% of the reason a customer will return is based upon their interaction with your staff. That means that only 30% of your ability to keep customers happy is based upon your product or service features alone.
This Customer Service more...GENERATIONS IN THE WORKPLACE
: In a recent survey, one-third of workers reported they had been offended by someone of a different generation at work. At least 33% of those in your office have been insulted, hurt or upset by a remark, a joke, an outfit or an attitude.
For the first time in history, 4 generations -Traditionalists, Baby Boomers, Generation X, and Millennials - have presented new challenges for managers and their employees in the workplace. A definite lack of awareness exists among these four distinct generations. Typically, those of each generation feel they know best, better more...
: In a recent survey, one-third of workers reported they had been offended by someone of a different generation at work. At least 33% of those in your office have been insulted, hurt or upset by a remark, a joke, an outfit or an attitude.
For the first time in history, 4 generations -Traditionalists, Baby Boomers, Generation X, and Millennials - have presented new challenges for managers and their employees in the workplace. A definite lack of awareness exists among these four distinct generations. Typically, those of each generation feel they know best, better more...Internal Brand Training
: All of us have had customer service experiences that didna t quite live up to our expectations of a brands promises. Service intensive businesses have theya re work cut out for them because human beings complicate service delivery. Opportunities exist every day to deliver internal and external customer service that supports or deteriorates brand value at multiple touch points.
Even when an employee provides the type of service that delivers full brand value, another employee may drop the ball afterwards only to unravel the goodwill and brand integrity just built. It is therefore critical for management teams to fully link staff behaviors with a brands foundational more...
: All of us have had customer service experiences that didna t quite live up to our expectations of a brands promises. Service intensive businesses have theya re work cut out for them because human beings complicate service delivery. Opportunities exist every day to deliver internal and external customer service that supports or deteriorates brand value at multiple touch points.
Even when an employee provides the type of service that delivers full brand value, another employee may drop the ball afterwards only to unravel the goodwill and brand integrity just built. It is therefore critical for management teams to fully link staff behaviors with a brands foundational LEADERSHIP MANAGEMENT SKILLS WORKSHOP
: Happy employees make happy customers! This workshop helps managers understand that increased communication and trust are the keys to leading team members and long-term organizational success. The course is critical for participants whose firms demonstrate management dysfunction. Best practices and case studies are taken from firms on the Fortune 100 Best Companies to Work For List.
This hands-on skill development workshop teaches supervisors and managers the foundational skills of communication, motivation, delegation and evaluation. Managers learn to create a new more...
: Happy employees make happy customers! This workshop helps managers understand that increased communication and trust are the keys to leading team members and long-term organizational success. The course is critical for participants whose firms demonstrate management dysfunction. Best practices and case studies are taken from firms on the Fortune 100 Best Companies to Work For List.
This hands-on skill development workshop teaches supervisors and managers the foundational skills of communication, motivation, delegation and evaluation. Managers learn to create a new more...NEGOTIATION SKILLS WORKSHOP
: Negotiating is for some sheer misery. However, negotiation skills are critical whether selling products or services, purchasing supplies and materials, negotiating salary and job requirements or obtaining internal resources for project support. With skill and practice, facilitating a collaborative negotiation that leaves all participants victorious is achievable. This negotiations training workshop develops the skills participants need to drive mutual victory.
Participants in this workshop learn how to strengthen their negotiation skills through classroom game sessions, extensive role-play and classroom exercises. They receive one-on-one personal feedback that helps improve their ability to more...
: Negotiating is for some sheer misery. However, negotiation skills are critical whether selling products or services, purchasing supplies and materials, negotiating salary and job requirements or obtaining internal resources for project support. With skill and practice, facilitating a collaborative negotiation that leaves all participants victorious is achievable. This negotiations training workshop develops the skills participants need to drive mutual victory.
Participants in this workshop learn how to strengthen their negotiation skills through classroom game sessions, extensive role-play and classroom exercises. They receive one-on-one personal feedback that helps improve their ability to more...PRESENTATION SKILLS WORKSHOP
: This critical workshop aids participants in building and delivering a powerful message to both internal and external clients. It is one of toughest courses that a participant can take, but yields the highest results. The course will build participants skill selling, informing, motivating, or building consensus with an internal audience. This highly interactive workshop focuses on audience styles, structuring the message, delivery skills, using visual aids and handling audience question.
The workshop is one of the most rigorous on the market and is personalized to each participant. Two instructors help students grasp the concepts through 8-10 videotaped more...
: This critical workshop aids participants in building and delivering a powerful message to both internal and external clients. It is one of toughest courses that a participant can take, but yields the highest results. The course will build participants skill selling, informing, motivating, or building consensus with an internal audience. This highly interactive workshop focuses on audience styles, structuring the message, delivery skills, using visual aids and handling audience question.
The workshop is one of the most rigorous on the market and is personalized to each participant. Two instructors help students grasp the concepts through 8-10 videotaped more...SALES MANAGEMENT TRAINING
: What is the number one complaint that customers voice about sales people?
Sales representatives simply dona t take the time to listen and determine real needs before proceeding. They "tell" and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you where you need it most. Participants can expect to increase sales by learning to build a greater understanding of each clienta s particular situation, needs, and strategy. Workshop participants learn to determine how their company and product/service provides meaningful value to a client. This is change more...
: What is the number one complaint that customers voice about sales people?
Sales representatives simply dona t take the time to listen and determine real needs before proceeding. They "tell" and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you where you need it most. Participants can expect to increase sales by learning to build a greater understanding of each clienta s particular situation, needs, and strategy. Workshop participants learn to determine how their company and product/service provides meaningful value to a client. This is change more...SALES PROCESS SEMINARS
: Sales Process Seminar
What is the number one complaint that customers voice about sales people?
Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you where you need it most. Participants can expect to increase sales by learning to build a greater understanding of each client s particular situation, needs, and strategy. Workshop participants learn to determine how their company and more...
: Sales Process Seminar
What is the number one complaint that customers voice about sales people?
Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you where you need it most. Participants can expect to increase sales by learning to build a greater understanding of each client s particular situation, needs, and strategy. Workshop participants learn to determine how their company and more...SALES SKILLS WORSKHOP
: What is the number one complaint that customers voice about sales people?
Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you where you need it most. Participants can expect to increase sales by learning to build a greater understanding of each client s particular situation, needs, and strategy. Workshop participants learn to determine how their company and product/service provides meaningful value to a client. This is change more...
: What is the number one complaint that customers voice about sales people?
Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you where you need it most. Participants can expect to increase sales by learning to build a greater understanding of each client s particular situation, needs, and strategy. Workshop participants learn to determine how their company and product/service provides meaningful value to a client. This is change more...SELLING BRAND VALUE
: Does it feel like your brand is a "commodity" in a sea of competition?
Your brand is the mental and emotional "real estate" held in the minds and hearts of your customers. Communicating your TOTAL BRAND VALUE vs. PRICE alone to current and potential customers drastically improves your ability to compete in a saturated marketplace. When your firm s brand and its products and services are completely differentiated from the competition, your odds for success are exponentially increased. Research suggests that those brands that engage people emotionally and that differentiate themselves command prices 20 to 200 higher than competitors and sell in far more...
: Does it feel like your brand is a "commodity" in a sea of competition?
Your brand is the mental and emotional "real estate" held in the minds and hearts of your customers. Communicating your TOTAL BRAND VALUE vs. PRICE alone to current and potential customers drastically improves your ability to compete in a saturated marketplace. When your firm s brand and its products and services are completely differentiated from the competition, your odds for success are exponentially increased. Research suggests that those brands that engage people emotionally and that differentiate themselves command prices 20 to 200 higher than competitors and sell in far more...SEMINARS HOW TO GIVE GREAT CUSTOMER SERVICE
: Never before in history has the customer been faced with such a wide range of choice in the marketplace. A state of constant partial attention, combined with a plethora of choice in both products, services and from whom they are consumed, means that your chances of being noticed in an ever deepening sea of competition are not only slim, they will continue to get slimmer in the future!
Studies show that 70% of the customer s will return is based upon their interaction with your staff. That means that only 30% of your ability to keep customers happy is based upon your products or services features alone.
This Customer more...
: Never before in history has the customer been faced with such a wide range of choice in the marketplace. A state of constant partial attention, combined with a plethora of choice in both products, services and from whom they are consumed, means that your chances of being noticed in an ever deepening sea of competition are not only slim, they will continue to get slimmer in the future!
Studies show that 70% of the customer s will return is based upon their interaction with your staff. That means that only 30% of your ability to keep customers happy is based upon your products or services features alone.
This Customer more...TIME MANAGEMENT FOR SALES WORKSHOP
: Salespeople are tasked with many of the same administrative responsibilities as the rest of the team. But, they also must produce revenues! The number one complaint that salespeople make is that they do not have enough time in their schedules to do what they are being paid to do: SELL. This course directly addresses the challenges that salespeople deal with as they try to better manage their time and meet internal and external customer requirements. Participants learn to effectively address customers who are high maintenance and who take more time than others. This workshop teaches students how to set goals and stick to those goals despite more...
: Salespeople are tasked with many of the same administrative responsibilities as the rest of the team. But, they also must produce revenues! The number one complaint that salespeople make is that they do not have enough time in their schedules to do what they are being paid to do: SELL. This course directly addresses the challenges that salespeople deal with as they try to better manage their time and meet internal and external customer requirements. Participants learn to effectively address customers who are high maintenance and who take more time than others. This workshop teaches students how to set goals and stick to those goals despite more...TIME MANAGEMENT SKILLS WORKSHOP
: Time is like a river. It keeps on flowing even though we get caught up in its turbulence and can t seem to come up for air. We later realize that were out of balance and off course both personally and professionally. New and constantly changing corporate objectives can be overwhelming leaving us feeling out of control. Decision-making often resides at levels outside our own sphere of influence. We are tasked with handling more with less. Putting out fires and responding to multiple interruptions and changing priorities becomes the bulk of our workday. Consequently, at the end of the week, month and year, we have not met our own objectives and feel disenchanted. If this sounds like more...
Online Training Courses
: Time is like a river. It keeps on flowing even though we get caught up in its turbulence and can t seem to come up for air. We later realize that were out of balance and off course both personally and professionally. New and constantly changing corporate objectives can be overwhelming leaving us feeling out of control. Decision-making often resides at levels outside our own sphere of influence. We are tasked with handling more with less. Putting out fires and responding to multiple interruptions and changing priorities becomes the bulk of our workday. Consequently, at the end of the week, month and year, we have not met our own objectives and feel disenchanted. If this sounds like more...Communicating with Confidence Make Your Business Writing More Effective
: The ability to write clearly and directly is highly prized in organizations. This course focuses on improving business writing. The ideas, techniques, and checklists in this course apply to all forms of business writing: memos, reports, brochures, proposals, presentations, catalogs, and websites. Other topics include formal and informal outlining techniques, how to revise for wordiness, unnecessary phrases, redundancy, and jargon, and the appropriate use of email in an organizational setting.
: The ability to write clearly and directly is highly prized in organizations. This course focuses on improving business writing. The ideas, techniques, and checklists in this course apply to all forms of business writing: memos, reports, brochures, proposals, presentations, catalogs, and websites. Other topics include formal and informal outlining techniques, how to revise for wordiness, unnecessary phrases, redundancy, and jargon, and the appropriate use of email in an organizational setting.ONLINE TRAINING COURSES AND CLASSES
: Fathom offers an entire series of online professional development classes. E Learning or online training can save you time and money. It is both self paced and interactive.
Online courses are offered in the following areas:
communication, finance, human resources, hr, innovation, critical thinking, management, negotiations, time management, leadership, management information systems MIS, marketing, non-profit management, project management, strategic planning
: Fathom offers an entire series of online professional development classes. E Learning or online training can save you time and money. It is both self paced and interactive.
Online courses are offered in the following areas:
communication, finance, human resources, hr, innovation, critical thinking, management, negotiations, time management, leadership, management information systems MIS, marketing, non-profit management, project management, strategic planning| Head Office | Training and Seminar Locations |
