BPO Certification Institute Inc.
BPO Certification Institute Inc., is involved in Competence Certification of professionals working in Call Centers and BPO organizations. BCI offers the world s largest range of global Certifications focusing on as many as eight different levels of BPO & Call Center professionals from fresh Agents/ Associates, to Team Leaders and Operations to functional specialists to Business Leaders. It has certified nearly 8000 professionals globally so far in the last four years and has now established a strong presence in Asia, the hub of BPO. BCI s Human Competence Standards System, which is composed of 8 Professional MasterStandards, is arguably the world s most rigorous and comprehensive standards system for BPOs and Call Centers.
BCI works through four Centers of Excellence, each focusing of research and knowledge development of human performance and competence related models for BPO organizations worldwide.
Unlike most other such standards systems, which are relevant for client-side outsourcing, BCI focuses on the special needs of competencies on the vendorside of outsourcing ie. Call Centers and BPOs. Also BCI s 28 stage Credentialing and Certification Process is perhaps the most grueling yet, designed to filter most noises that hinder accurate assessment of professional competence.
BPO Certification Institute Inc. is based in Texas, TX, USA
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